General Troubleshooting; Power And Start-Up - Polycom V500 System Administrator's Manual

General Troubleshooting

Power and Start-up

Symptom
The system does not start
or respond in any way
The system starts in the
software update screen
The system restarts over
and over
This section presents problems, likely causes, and corrective actions. Problems
are grouped as follows:
• Power and Start-up
• Remote Control
• Access to Screens and Systems
• Calling
• Display
• Audio
• Error Indications
• System Lights
• Network Interface Lights
Problem
The power switch is off.
The power cord is not
connected.
The power outlet is not
active, or the system's
power supply is not
operating properly.
The system software is
corrupted or not loaded
properly.
The power plug is not fully
seated.
The socket is corroded.
The power plug is damaged
or the power supply is bad.
Diagnostics and General Troubleshooting
Corrective action
Turn on the power switches for the system and any
equipment connected to it.
Make sure the power pack is connected to a power
outlet, and that its power cords are seated securely.
Check the power outlet by unplugging the system
and plugging in a lamp, radio, or other small
appliance. If it does not operate, the outlet is not
active — connect the system to a different outlet.
If the outlet is active, the problem is in the system's
power supply. In this case, call Polycom Technical
Support and arrange to return the system for service.
Load the system software from your computer. For
instructions on how to do this, refer to
Software Current on page 3-24.
Make sure the power plug is seated securely.
Unplug and reseat the power plug 5 times.
Return the system for service.
Keeping your
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