Setting The Distribution Mode - Nortel Norstar System Administration Manual

124 Programming Hunt groups

Setting the distribution mode

Compact Plus System Administration Guide
There are three distribution settings:
• Broadcast—rings each extension in the group
simultaneously. The system handles calls one at a time,
routing other calls according to the routing option selected in
the If busy setting (see 'Programming options if all hunt
members are busy' on page 125). When a call is answered, the
next call in the queue is presented to the hunt group.
In Broadcast mode, a single incoming call will ring
simultaneously at all the extensions in a group. This way, all
receptionists in the group can share the load of answering large
volumes of calls. An example is a fund-raising campaign
where a group of operators wait to take each call as it comes in.
• Sequential—starts the call at the first extension in the hunt
group. Distribution is complete when the system finds the first
free extension. This distribution method allows the system to
present simultaneous calls to the hunt group. Distribution is
order-based.
In Sequential mode, you can programme your top salesperson
to be the first member of the group to receive incoming calls.
• Cyclic—distribution begins with the member following the
last extension to receive a hunt group call. Distribution is
complete when the system finds the first free extension. This
distribution method allows the system to present simultaneous
calls to the hunt group. Distribution is order-based.
Using Cyclic mode, you ensure that your helpline personnel
receive calls in an evenly distributed method.
If a call goes unanswered and the hunt group has available agents,
the system routes the call through the member list until someone
answers the call or the queue time-out occurs. If a queue timeout
occurs, the system routes the call to the overflow position.
1. Place the programming overlay over the appropriate keys on
your programming telephone.
2. Press ≤••¤flfl‹›› (CONFIG). The
display shows Password:.
3. Press ‡¤‡fi°‡ (SAPLUS). The display shows
Terminals&Extns.
4. Press ' until the display shows System prgrming.
5. Press ≠. The display shows Hunt groups.
6. Press ≠. The display shows Show group:.
7. Enter the hunt group number you want to programme (1-6).
8. Press ≠. The display shows Member extns.
9. Press ' until the display shows Mode:.
10. Press CHANGE to set the mode: Sequential, Cyclic, Broadcast.
11. Press ® to exit or 'to continue programming.
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