Nortel N0060609 Installation Manual
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Nortel N0060609 Installation Manual

Nortel N0060609 Installation Manual

Bcm 4.0 telephony device
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BCM 4.0 Telephony Device Installation Guide
BCM 4.0
Business Communications Manager
Document Status: Beta
Document Version: 0.3
Part Code: N0060609
Date: January 2006

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Summary of Contents for Nortel N0060609

  • Page 1 BCM 4.0 Telephony Device Installation Guide BCM 4.0 Business Communications Manager Document Status: Beta Document Version: 0.3 Part Code: N0060609 Date: January 2006...
  • Page 2 Nortel Networks. Trademarks *Nortel, Nortel (Logo), the Globemark, and This is the way, This is Nortel (Design mark) are trademarks of Nortel Networks. *Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

  • Page 3: Table Of Contents

    To reply to external messages ..................31 Registering Nortel 20XX and 11XX IP telephones ....61 To access the local configuration menu on an IP telephone .........63 To deregister a IP telephone from the IP record ............66...
  • Page 4 Task List N0060609 0.3 N0060609 0.3...
  • Page 5 Getting Help from the Nortel Web site ....... . .
  • Page 6 Chapter 9 Registering Nortel 20XX and 11XX IP telephones....61 Determining the registration process ........61 Registering the telephone to the system .
  • Page 7 Contents Chapter 10 Relocating telephones......... . 69 Moving digital telephones .
  • Page 8 Contents N0060609 0.3 N0060609 0.3...

  • Page 9: Getting Started With Bcm

    BCM systems. To use this guide, you must: • be an authorized BCM installer/administrator within your organization • know basic Nortel BCM terminology • be knowledgeable about telephony and IP networking technology BCM 4.0 Telephony Device Installation Guide...

  • Page 10: Acronyms

    BCM expansion unit (compatible with BCM400 main unit) • BCM400 expansion gateway • media bay modules (MBM): — 4x16 — ASM8, ASM8+ — BRIM — CTM4, CTM8 — DDIM — DSM16+, DSM32+ — DTM — FEM — GASM — GATM4, GATM8 N0060609 0.3 N0060609 0.3...
  • Page 11 Chapter 1 Getting started with BCM BCM features BCM supports the complete range of IP telephony features offered by existing BCM products. Note: You enable the following features by entering the appropriate keycodes (no additional hardware is required) BCM applications BCM supports many applications provided on the existing BCM platforms.

  • Page 12: Symbols And Conventions Used In This Guide

    Warning: Alerts you to ground yourself with an antistatic grounding strap before performing the maintenance procedure. Warning: Alerts you to remove the BCM main unit and expansion unit power cords from the ac outlet before performing any maintenance procedure. N0060609 0.3 N0060609 0.3...

  • Page 13: Related Publications

    Chapter 1 Getting started with BCM The following conventions and symbols are used to represent the Business Series Terminal display and dialpad. Convention Example Used for Pswd: Word in a special font (shown in Command line prompts on display telephones. the top line of the display) PLAY Underlined word in capital letters...
  • Page 14 Chapter 1 Getting started with BCM IP Phone 2007 User Guide (N0064498) IP Phone 1120E User Guide (NN-10300-062) IP Phone 1140E User Guide (NN-10300-064) BCM WLAN 2210/2211/2212 Handset User Guide (N0009103) BCM 4.0 Telephone Features User Guide (N0060608) N0060609 0.3 N0060609 0.3...

  • Page 15: How To Get Help

    Getting Help over the phone from a Nortel Solutions Center If you have a Nortel support contract and cannot find the information you require on the Nortel Support Web site, you can get help over the phone from a Nortel Solutions Center.
  • Page 16 Chapter 1 Getting started with BCM N0060609 0.3 N0060609 0.3...

  • Page 17: Media Bay Modules

    Chapter 2 Media Bay Modules When setting up a BCM network you need to decide which MBMs you require. The following provides information on the capacity of trunk modules, and station modules, used on the BCM network. Table 1 is a list of the trunk modules, and the number of lines each one provides. Table 1 MBM trunk requirements Type of lines Type of MBM...
  • Page 18 “BRIM wiring chart” on page 79 For information on configuring MBMs, refer to the following guides: • BCM 4.0 Device Configuration Guide (N0060600) • BCM200/400 4.0 Installation and Maintenance Guide (N0060612) • BCM 4.0 Networking Configuration Guide (N0060606) N0060609 0.3 N0060609 0.3...

  • Page 19: Installing An Analog Station Media Bay Module (Asm)

    Chapter 3 Installing an analog station media bay module (ASM) The analog station media bay modules (ASM8, ASM8+, and GASM) can connect to a maximum of eight analog telecommunication devices. These devices are standard analog telephones, cordless telephones, fax machines, answering machines, or modems. The maximum speed for a modem connection is 28.8 kbit/s.

  • Page 20: To Configure The Mbm

    Select the type of MBM that you installed in that location. Click Enable. Repeat steps 4 to 7 to enable each MBM in your system. You can set other parameters for the MBMs depending on the type of MBM you installed. N0060609 0.3 N0060609 0.3...

  • Page 21: Wiring The Asm

    Chapter 3 Installing an analog station media bay module (ASM) Figure 2 Telephony Resources panel Wiring the ASM An experienced installer can wire the ASM for your system using the wiring chart, for more information refer to the “ASM8, ASM8+, and GASM wiring chart” on page Installing analog devices After the ASM is correctly wired, you can connect your analog devices.
  • Page 22 Chapter 3 Installing an analog station media bay module (ASM) N0060609 0.3 N0060609 0.3...

  • Page 23: Installing The Analog Terminal Adapter

    Chapter 4 Installing the analog terminal adapter The following provides installation instructions for the analog terminal adapter 2 (ATA2) or ATA. The ATA2 connects a standard analog voice device or data communication device to the BCM system through a digital station module. Examples of analog voice devices are analog telephones and answering machines.

  • Page 24: Analog Data Device

    After the correct environment has been set up, connect the BCM system and the analog device to the ATA2 and then connect the power (see Figure Figure 5 ATA2 top view 24 V 0.006 A Line jack Terminal jack Power supply connector receptacle Figure 6 shows the pin-outs for the connection cables. N0060609 0.3 N0060609 0.3...

  • Page 25: To Connect The Ata2

    Chapter 4 Installing the analog terminal adapter Figure 6 ATA2 pin-outs Line jack Terminal jack TCM* Ring (B-Lead) TCM* Tip (A-Lead) * The TCM input is not polarity sensitive. To connect the ATA2 Connect one end of a line cord to the ATA2 terminal jack. Connect the other end to your telephone, modem, or fax machine.

  • Page 26: To Measure The Insertion Loss From The Co To The Analog Device

    Establish a connection to the 1 mW, 1 kHz, CO service line with an analog telephone attached to the ATA2. Ensure that the analog port terminates correctly in 600 ohms: • Replace the analog telephone with the test set. N0060609 0.3 N0060609 0.3...

  • Page 27: To Measure The Insertion Loss From The Analog Device To The Co

    Chapter 4 Installing the analog terminal adapter • Use RECEIVE/600 OHM/HOLD mode on the test set. Ensure that the test set connects in parallel to the service line before removing the analog telephone or the line drops. Remove the single-line telephone. Measure the 1 kHz tone at the far end of the analog port, which is where the analog loop ends and where the analog device connects.
  • Page 28 Chapter 4 Installing the analog terminal adapter N0060609 0.3 N0060609 0.3...

  • Page 29: Using An Analog Telephone

    Chapter 5 Using an analog telephone The following explains how to make, and answer, calls and how to access features on analog telephones. Features described in this guide are for analog telephones with a LINK or FLASH button. Note: Analog telephones in Europe or Australia have a RECALL button instead of a LINK or FLASH button.

  • Page 30: To Answer Calls

    • Lamp Indication The indictor lamp on your telephone lights when you have a message waiting. The lamp indication supported on the GASI ports are low voltage, and do not meet the typical CO voltage requirements. N0060609 0.3 N0060609 0.3...

  • Page 31: To Cancel Mwi

    Chapter 5 Using an analog telephone To cancel MWI Press LINK £flfi or reply (listen) to your new messages. Since MWI is only active when you have a new message, after you have replied (listened) to your message, it is no longer a new message, and MWI is canceled.

  • Page 32: Feature List

    Allows you to answer the next call. If more than one call is waiting, priority is given to incoming external calls over callback, camped, or transferred calls. ° LINK • ¤ and the extension number Camp-on Allows you to reroute a call to another telephone even if all the telephones’ lines are busy. N0060609 0.3 N0060609 0.3...
  • Page 33 Chapter 5 Using an analog telephone Table 3 Telephone features and descriptions (Sheet 2 of 3) Feature Description LINK •‹ Allows you to establish a three-way conference among yourself, one external call, and one internal call, or yourself and two internal calls. Line pool access allows you to establish a conference with yourself and two external calls.
  • Page 34 ‚ and follow the voice prompts Voice Messaging - Internal Allows you to record and send a message directly to a mailbox, without calling the extension. LINK › Allows you to forward calls directly to your mailbox. N0060609 0.3 N0060609 0.3...

  • Page 35: Other Documents

    Chapter 5 Using an analog telephone Other documents Refer to the BCM 4.0 Telephone Features User Guide (N0027160) for a complete list of features available for all types of telephones on your system. Note: You press the FEATURE button on digital telephones to access features. You press LINK •, FLASH •, or RECALL•...
  • Page 36 Chapter 5 Using an analog telephone N0060609 0.3 N0060609 0.3...

  • Page 37: Telephone Button Icons

    The appearance of FEATURE indicates pressing the Feature key before entering a feature code. The table below shows which buttons to use on the different types of Nortel telephones to use the features. Refer to each user card for specific details about each type of telephone.

  • Page 38: Telephone Features

    4. After the second call is connected, press FEATURE 3. 5. Press the line or intercom button of the first held call (not required on model 7000, 7100, or 2001 telephones). 6. Press RLS to end the conference call. N0060609 0.3 N0060609 0.3...
  • Page 39 Chapter 6 Telephone button icons Table 4 Telephone features (Sheet 2 of 7) Feature Description To remove yourself from a conference permanently (unsupervised conference): Press FEATURE 70. The other two callers remain connected. (Some external lines do not support this feature.) To put a conference on hold: Press HOLD.
  • Page 40 See your system administrator.) This feature is not available on model 7000, 7100, or 2001 telephones. Link FEATURE 71 Generate a Link signal to access a PBX or other host exchange. N0060609 0.3 N0060609 0.3...
  • Page 41 Chapter 6 Telephone button icons Table 4 Telephone features (Sheet 4 of 7) Feature Description Long tones FEATURE 808 Generate a tone for as long as you hold down a button. This is used to communicate with devices such as fax or answering machines. Long tones are in effect only for your current call.
  • Page 42 Save a number to redial later. Enter the code while you are on a call that you have dialed to save the number. Enter the code when you are not on a call to redial the saved number. N0060609 0.3 N0060609 0.3...
  • Page 43 Chapter 6 Telephone button icons Table 4 Telephone features (Sheet 6 of 7) Feature Description Service schedules FEATURE 870 Display the modes that have been turned on at a designated control set. Ringing FEATURE 871 Cancel: FEATURE #871 services Turn on one of six schedules for alternative ringing/call answering arrangements from a designated control telephone.

  • Page 44: Call Display Services

    Enable the system to delete automatically the oldest log item from a full Call Log, so that a new log item can be stored. Call information FEATURE 811 Display the name, number, or line name of a ringing or held call. Press # to move through the information displays. N0060609 0.3 N0060609 0.3...

  • Page 45: Etsi Feature

    Chapter 6 Telephone button icons Table 5 Call Display Services (Sheet 2 of 2) Service Description Call log - FEATURE 812 view Call Log displays use the following special characters: • underline: identifies a new item • handset icon: identifies answered calls •...
  • Page 46 Chapter 6 Telephone button icons N0060609 0.3 N0060609 0.3...

  • Page 47: Isdn

    Chapter 7 ISDN The following provides information about using ISDN lines on your BCM system. Detailed information about ISDN is widely available through the internet. Your service provider can also provide you with specific information to help you understand what suits your requirements. Refer to the following topics for information: •...

  • Page 48: Bri Services And Features

    Transmission of B-channel packet data using nailed up trunks is not supported by BCM. Contact your ISDN service provider for more information about these services and features. For more information about ordering ISDN service in North America, see “Ordering ISDN PRI” on page 52 “Ordering ISDN BRI” on page N0060609 0.3 N0060609 0.3...

  • Page 49: Isdn Hardware

    Chapter 7 ISDN The terminal equipment (TE) connected to the BCM system can use some feature codes supported by the ISDN service provider. ISDN hardware To support connections to an ISDN network and ISDN terminal equipment, your BCM must be equipped with a BRI S/T Media Bay Module (BRIM) or a Digital Trunk Media Bay Module (DTM) card configured for PRI.

  • Page 50: T Reference Points

    (POSTA) or other D-packet device. D-packet service is a 16 kbps data transmission service that uses the D-channel of an ISDN line. The T and S loops must be on the same physical module. N0060609 0.3 N0060609 0.3...

  • Page 51: Clock Source For Isdn

    NT1, and between the NT1 and the BCM system. The NT1 from Nortel is packaged two ways: • a stand alone package which contains one NT1 card (NTBX80XX) and a power supply (NTBX81XX) •...

  • Page 52: Planning Your Isdn Network

    National ISDN BRI-NI-2. However, we recommend using packages M or P with the BCM system. Contact your service provider for more information about the capability packages it offers. Bellcore/National ISDN Users Forum (NIUF ISDN packages supported by BCM (for ordering in U.S.). N0060609 0.3 N0060609 0.3...

  • Page 53: Supported Isdn Protocols

    Chapter 7 ISDN Point-of- Capability Feature set Optional features sale Voice Data Alternate CLID voice/circuit-switched data on both B-channels Alternate flexible calling for voice (not additional call offering (not voice/circuit-switched data supported by BCM) supported by BCM) on both B-channels Basic D-Channel Packet calling line identification D-channel packet...
  • Page 54 Chapter 7 ISDN N0060609 0.3 N0060609 0.3...

  • Page 55: Ip Telephony

    Calls made from IP telephones through the BCM can pass over VoIP trunks or across Public Switched Telephone Network (PSTN) lines. Nortel provides two types of IP telephones. The IP telephones are wired to the IP network using Ethernet, in the case of the i-series IP telephones, or are accessed through your desktop or laptop computer, as in the case of the Nortel i2050 Software Phone.

  • Page 56: Creating The Ip Telephony Network

    IP network connection. The IP network connection uses VoIP trunks. If the PSTN connections use dedicated ISDN lines, the two systems have backup private networks to each other. Both BCM systems use VoIP trunks through a common IP network to connect to the Meridian (M1-IPT) system. N0060609 0.3 N0060609 0.3...

  • Page 57: Networking With Bcm

    Chapter 8 IP telephony Figure 11 Network diagram Manager A Router LAN A PSTN Access Point IP telephone A Digital telephone A (H.323 device A) I2050 telephone A Router LAN B Gatekeeper BCM B M1+IPT H.323 Device B IP telephone A IP telephone B Networking with BCM The BCM is a key building block in creating your communications network.
  • Page 58 The BCM does not contain a gatekeeper application. If you want to put a gatekeeper on your network, it must be put on a separate gatekeeper server. The BCM is compatible with CS1000 (CSE1K) gatekeepers. Warning: Meridian 1 IPT does not support the RadVision gatekeeper. N0060609 0.3 N0060609 0.3...
  • Page 59 Chapter 8 IP telephony IP network In the network shown in Figure 11, several LANs and a WAN are shown. When planning your network, be sure to consider all requirements for a data network. Your network administrator should be able to advise you about the network setup and how the BCM fits into the network. A Wide Area Network (WAN) is a communications network that covers a wide geographic area, such as state or country.
  • Page 60 Chapter 8 IP telephony N0060609 0.3 N0060609 0.3...

  • Page 61: Registering Nortel 20Xx And 11Xx Ip Telephones

    Chapter 9 Registering Nortel 20XX and 11XX IP telephones The Nortel IP telephones must register with the system to be able to use the call features and system features. Determining the registration process Registering IP telephones to the system is a two-stage process.

  • Page 62: Registering The Telephone To The System

    Chapter 9 Registering Nortel 20XX and 11XX IP telephones — If DHCP (Distributed Host Control Protocol) service on the system is active or the Customer DHCP server has been configured to hand out the specific system network details, the IP telephone automatically attempts to find the server.

  • Page 63: To Access The Local Configuration Menu On An Ip Telephone

    Chapter 9 Registering Nortel 20XX and 11XX IP telephones To access the local configuration menu on an IP telephone Restart the telephone by disconnecting the power, then reconnecting the power. NORTEL NETWORKS After about four seconds, the top light flashes and appears on the screen.
  • Page 64 Chapter 9 Registering Nortel 20XX and 11XX IP telephones Table 7 IP telephone server configurations (Sheet 2 of 2) Field Value Description NETMASK <subnet mask This is the subnet mask. This setting is critical for locating the system to address>...

  • Page 65: Troubleshooting Ip Telephones

    Chapter 9 Registering Nortel 20XX and 11XX IP telephones After you have entered all the configuration information, the telephone attempts to connect to the Locating Server system. The message appears on the display. If the connection is successful, Connecting to Server the message changes to after about 15 seconds.

  • Page 66: To Deregister A Ip Telephone From The Ip Record

    Chapter 9 Registering Nortel 20XX and 11XX IP telephones Operation issues Table 9 provides solutions to potential problems. Table 9 IP telephone troubleshooting Problem Suggested solution or cause Connecting to server If an IP telephone does not display the text...
  • Page 67 Chapter 9 Registering Nortel 20XX and 11XX IP telephones Next step See IP-specific features: “Global VoIP features” in the BCM 4.0 Device Configuration Guide (N0060600). See Nortel IP telephones user cards. BCM 4.0 Telephony Device Installation Guide...
  • Page 68 Chapter 9 Registering Nortel 20XX and 11XX IP telephones N0060609 0.3 N0060609 0.3...

  • Page 69: Relocating Telephones

    Chapter 10 Relocating telephones The following explains how you can physically move a telephone within the system so that the telephone programming follows the telephone to the new location. • “Moving digital telephones” on page 69 • “Moving IP telephones” on page 70 •...

  • Page 70: To Keep An Ip Telephone Active After It Is Disconnected

    Disconnect the power from the IP telephone or 3-port switch. Note: If your network is using partial DHCP, reconfiguration is not required at this step. To move a Nortel IP telephone and change the DN Deregister the DN. Disconnect the network connection and the power connection from the telephone.

  • Page 71: User Card List

    Chapter 10 Relocating telephones Reinstall the telephone at the new location, and reconfigure the telephone. User card list The following is a list of feature and device user guides that can be found on your system CD: • IP Phone 2001 User Guide (N0027313) •...
  • Page 72 Chapter 10 Relocating telephones N0060609 0.3 N0060609 0.3...

  • Page 73: Asm8, Asm8+, And Gasm Wiring Chart

    Appendix A ASM8, ASM8+, and GASM wiring chart Appendix A ASM8, ASM8+, and GASM wiring chart Analog telephony devices, such as single-line telephones, modems, and fax machines, are connected to the analog station module (ASM) through the RJ-21 connector on the front of the media bay module (MBM) (see Figure 12).
  • Page 74 Appendix A ASM8, ASM8+, and GASM wiring chart Table 10 ASM RJ-21 connector wiring (Sheet 2 of 2) Default DN on Default DN on Connection Wire color Expansion port 1 Expansion port 2 — No connection Violet-Slate — — No connection Slate-Violet N0060609 0.3 N0060609 0.3...

  • Page 75: Dsm16 And Dsm32 Wiring Charts

    Appendix B DSM16 and DSM32 wiring charts Appendix B DSM16 and DSM32 wiring charts Digital telephones, such as the Business Series Telephones, are connected to a digital station module (DSM16 or DSM32) through the RJ-21 connectors on the front of the media bay modules (MBM).
  • Page 76 Black-Blue Ring Blue-Black Black-Orange Ring Orange-Black Black-Green Ring Green-Black Black-Brown Ring Brown-Black Black-Slate Ring Slate-Black Yellow-Blue Ring Blue-Yellow — Yellow-Orange connection — — — — Orange-Yellow connection — Violet-Slate connection — — — — Slate-Violet connection N0060609 0.3 N0060609 0.3...

  • Page 77: Dtm Wiring Chart

    Appendix C DTM wiring chart Appendix C DTM wiring chart The digital telephone line is connected to the digital trunk module (DTM) through the RJ-48C jack on the front of the media bay module (MBM) (see Figure 14). Figure 14 DTM RJ-48C port 1 2 3 4 5 6 7 8 RJ-48C pin-out Bantam jack...
  • Page 78 Appendix C DTM wiring chart N0060609 0.3 N0060609 0.3...

  • Page 79: Brim Wiring Chart

    Appendix D BRIM wiring chart Appendix D BRIM wiring chart The digital BRI ISDN lines are connected to the BRIM through the RJ-45 jacks on the front of the media bay module (MBM) (see Figure 15). You can connect up to four BRI ISDN lines to the BRIM.
  • Page 80 Default line numbers on Port number Expansion port 1 Expansion port 2 065 – 066 095 – 096 067 – 068 097 – 098 069 – 070 099 – 100 071 – 072 101 – 102 N0060609 0.3 N0060609 0.3...
  • Page 81 Index Numerics ISDN 51 configuring 3-port switch DN record 65 relocating IP telephones 70 IP server parameters 63 review information 65 connecting active calls, deregistering disruption 66 to server 65 analog device contrast installing 21 level, IP telephones 66 analog port termination 27 conventions, guide 12 analog station module (ASM) button options 12...
  • Page 82 DNs 73 register prompt 65 default line numbers 77, 80 registration disabled 65 wiring chart 73, 75, 77, 79 relocating 70 restart to configure 63 MCDN (Meridian Customer Defined Networking) review configuration information 65 M1-IPT 58 N0060609 0.3 N0060609 0.3...
  • Page 83 Index media bay modules S1 Port 64 clock source support 51 S1 RETRY Count 64 moving S2 Action 64 IP telephones 70 S2 IP 64 telephones 69 S2 Port 64 multi-line hunt 48, 53 S2 RETRY Count 64 SERVER NO PORTS LEFT 65 National ISDN standards 51 server parameters 63 Netmask...
  • Page 84 Index BCM 4.0 Telephony Device Installation Guide...

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