Custom Call Routing (Ccr); Ccr Groups - Nortel Norstar System Administration Manual

Custom Call Routing (CCR)

CCR groups

P0607114 Issue 01
The job of answering and transferring calls can be taken over by
CCR. When someone calls on lines monitored by CCR, the
system answers the call and plays your recorded greeting. Callers
using a tone dial set can then
• direct their call by pressing a digit as instructed by your
greeting (for example, 'to reach our salespeople, press 4')
• enter an internal telephone number (a fast way for regular
callers to reach someone directly)
• access remote features
• reach an attendant by pressing a single digit (a way to transfer
out of CCR and talk to someone who can direct their call)
Callers can also dial an internal number to reach someone who is
working after hours. If CCR forwards a call and it goes
unanswered because
• the caller entered an invalid extension number
• no one is there to answer the call
• the caller entered the extension number of the attendant
telephone
the call is redirected to ring at the Prime extension after the usual
Callback delay. Once a caller has dialled out of the CCR greeting,
they cannot make another selection.
CCR allows callers to reach groups of telephones by dialling a
single digit selected from an audio menu. Create the CCR groups
under the System programming heading.
When a call is sent to a CCR group in which all the telephones
have the same call forward programming, the call goes to the
telephone with the lowest internal number.
If the telephones in a CCR group have different call forward
programming, the call is handled by the telephone programming
that takes effect first. For example, if a telephone in a group
forwards after two rings, it forwards the call from CCR before the
telephones in the group that are programmed to forward after
three rings.
A CCR call is also forwarded by Forward on Busy, the Call
Forward feature code, and Callback programming. Be sure to
keep this in mind when programming the telephones in your CCR
groups.
Auto Attendant 189
Compact Plus System Administration Guide