Call Parking - Nortel Norstar System Administration Manual

250 Routing calls

Call Parking

Parking a call
Compact Plus System Administration Guide
Call Parking allows you to suspend a call so that someone else
can retrieve it from any telephone in the Compact Plus system.
You retrieve a parked call by dialling the retrieval code. As many
as nine calls can be parked at one time on the Compact Plus
system.
When you park a call, the system assigns one of nine codes for
retrieval of the call. These codes consist of the Call Parking
prefix, which may be any digit from 0 to 9, and a two-digit call
number between 01 and 09. For example, if the Call Parking
prefix is 4, the first parked call is assigned Call Parking retrieval
code 401.
The Compact Plus system assigns Call Parking codes in
sequence, from the lowest to the highest, until all the codes are
used. This round-robin approach means that a greater variety of
codes are used, which makes it easier for a call to reach the right
person when more than one incoming call is parked.
The highest call number (the Call Parking prefix followed by 09)
is used only by M7100N/T7100 and M7000/T7000 telephones or
devices connected to the system using an Analogue Terminal
Adapter.
You programme the Call Parking prefix and the time delay before
parked calls are returned to the originating telephone. External
calls parked for longer than the programmed delay are returned to
the Prime extension.
Answered hunt group calls are parked in the same manner as
other calls.
Call Parking can be disabled by your system administrator.
Call Parking can be disabled by your System Administrator. You
must have Call Parking active to use the SWCA keys.
1. While on a call, press ≤‡›. The display shows the Call
Parking retrieval code.
2. Use ≤fl‚ (the Page feature) or press PAGE to announce
the retrieval code displayed by your telephone.
P0607114 Issue 01