Setting The Distribution Mode - Nortel Modular ICS 6.0 Manual

Setting the distribution mode

There are three modes of call distribution:
• Broadcast—rings each set in the group simultaneously.
Calls are handled one at a time, while succeeding calls
calls are queued. As soon as a call is picked up, the call
next in the queue is presented immediately to the group.
In Broadcast mode, a single incoming call rings
simultaneously at all the sets in a group. This way, all
receptionists in the group can share the load of answering
large volumes of calls. All sets automatically display the
calling line identification (CLID), if available. A familiar
example is a fund-raising campaign where a group of
operators are waiting to take each call as it comes in.
Sequential—starts the call at the first set in the Hunt
•
Group. Distribution is complete when the first free set is
found. Simultaneous calls can be presented. Distribution is
order based.
In Sequential mode, you can program your top salesperson
to be the first member of the group to receive calls.
Rotary—the call starts at the set after the one which
•
answered the last call. Distribution is complete when the
next free set has been found. Simultaneous calls can be
presented. Distribution is order based.
In Rotary mode, you can ensure that all your helpline
people are receiving calls on an equal basis, rather than one
person receiving the majority of calls. The call rings at one
set at a time in a round robin fashion.
If a Hunt Group has available members but nobody answers
the call, the call is rerouted through the list until someone
answers the call. If all lines are busy, the call is routed
according to whatever has been set for the busy line setting.
Refer to 'Programming busy line setting' on pa ge169.
P0992640 03
Programming Hunt Groups / 167
Modular ICS 6.0 System Coordinator Guide