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M5216
User manual
Nortel M5216 User Manual
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Also See for M5216
:
User manual
(37 pages)
,
Installation, operation and maintenance manual
(44 pages)
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Table Of Contents
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Contents
Table of Contents
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Table of Contents
Introduction
Table of Contents
Using Your M5216 - the Basics
Answering a Call on a DN
Making an Outgoing Call on a DN
Answering an ACD Call
Using Your Handset
Placing a Call on Hold
Ending a Call
Setting the Ringing Volume
Setting the Handset Volume
Setting the Headset Speaker Volume
Setting the On-Hook Monitoring Volume
Tones that You Hear When Using the M5216
Dial Tone
Display Features
Using the Headset
Setting up Local Features
Save, Memory and Pause
Alerter Volume
To Adjust the Alerter Volume
Time and Date
Call Timer
To Enable the Call Timer
To Set the Time and Date
Display Language
C.O. Features
To Select the Language Used to Show Information on the Display
Predial
Save Number
To Enable/Disable the Predial Feature
To Make a Call When Predial Has Been Enabled
Memory Number
Pause
To Program a Number into Memory
To Make a Call Using Memory Number
Supervisor ACD Features
Display Queue Status
To Display the Queue Status for an ACD Group
Display Agent Activity
To Display the Current Agent Activity in an ACD Group
Interflow
To Reroute Incoming Calls to Another ACD Group
To Turn off Interflow
Night Service
To Enable Night Service
To Disable Night Service
Observe Agent
To Monitor an Agent's Conversation
Observe Agent Status
To Monitor an Agent's SDN Call
Call Agent
To Call an Agent
Answer Agent
Answer Emergency
To Answer a Call from an Agent
To Answer an Emergency Call
Agent ACD Features
Logging in
To Log in to the ACD System
Logging out
Not Ready
To Log out of the ACD System
To Resume Receiving ACD Calls
Emergency
To Connect Your Supervisor in an Emergency
Call Supervisor
Line of Business Tracking
To Call Your Supervisor
Display Queue Threshold
To Display the Queue Threshold for Your ACD Group
Centrex Features
Automatic Dial
To Program an Automatic Dial Key
To Erase an Automatic Dial Key
To Make a Call Using an Automatic Dial Key
Speed Call
To Program a Speed Call Number
To Erase a Programmed Speed Call Number
To Make a Call Using Speed Call
Conference
To Add a Person to a Call
To End the Conference Call
Transfer
To Transfer a Call Directly to Another Telephone
To Transfer a Call by Establishing a Conference
Connecting Your M5216
M5216 Connections
Wall Jack/Ac Adaptor Connections
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