Xerox DocuPrint N3225 System Administrator Manual page 195

Table 5.1 Printer operation problems
Problem
A printed page does not
look like it should.
The requested font for
the job does not print.
PostScript commands
are printed instead of
the PostScript job.
1. Make certain that the software application you are using to create your
print job is configured properly. Refer to your software documentation.
2. Make sure the correct driver is being used.
3. Send a file containing PCL or PostScript commands to the printer.
- If your page prints as it should, your printer and interface are functioning
properly.
- If your information prints correctly, but doesn't look right, you may have:
- An error in your command sequence/operator.
- A missing downloaded font.
- A mismatched printer option against your host formatting.
- Command errors may be identified by looking at your input file. You can
determine which fonts are in the system by printing a PCL or PS Font List.
You can verify your data setup by printing a Configuration Sheet and
checking your printer setup.
Print a PCL Font List, or PostScript Font List if the job is PostScript.
• If fonts print on the Font List, your print job may need correcting.
• If fonts do not print on the Font List, reload the fonts and print another PCL
or PostScript Font List.
1. Make certain that the software application you are using to create your job
is configured properly. Refer to your software documentation.
2. The job sent to the printer might have included an incorrect header, and
therefore, not have indicated that a PostScript job was being sent.
- Check your software to make sure the PostScript header file is being sent
to the printer.
3. Set the Print PS Errors item in the System Menu to
- If an error page prints, there is a problem in the PostScript coding. Correct
the coding problem and re-send the job. Asking for features not available
can cause a configuration error.
- If the job still does not print and an error page was not printed, the job
may require additional memory.
Printer Operation Problems
Action
On and re-send the job.
Table 5.1 Page 2 of 3
Chapter 5: Troubleshooting 5-3