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Technical Support
If you are experiencing an error that is not described in this chapter, or if you are
unable to fix the error, you have the following options:
To check our online knowledge base or send a question to Technical Support, go to
http://www.lantronix.com/support.
Technical Support Europe, Middle East, and Africa
Phone: +33 (0) 1 39 30 41 72
Email:
Firmware downloads, FAQs, and the most up-to-date documentation are available at:
www.lantronix.com/support
When you report a problem, please provide the following information:
XPort Direct+ User Guide
eu_techsupp@lantronix.com or eu_support@lantronix.com
Your name, and your company name, address, and phone number
Lantronix model number
Lantronix MAC number
Software version (on the first screen shown when you Telnet to port 9999)
Description of the problem
Status of the unit when the problem occurred (please try to include
information on user and network activity at the time of the problem).
Troubleshooting
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