Solving Print Problems - Lexmark MX610 Series User Manual

Troubleshooting
Paper jam message remains after jam is cleared
Action
Check the entire paper path for jammed paper.
a
Remove any jammed paper.
b
From the printer control panel, touch Continue to clear the message.
Does the paper jam message remain?
Jammed pages are not reprinted
Action
Turn on Jam Recovery.
a
From the home screen, navigate to:
> Settings > General Settings > Print Recovery
b
From the Jam Recovery menu, touch the arrows to scroll to On or
Auto.
c
Touch Submit.
Do pages reprint after a jam?

Solving print problems

Printing problems
Multiple‑language PDF files do not print
Action
Step 1
a
Check if the print options for the PDF output are set to embed all fonts.
For more information, see the documentation that came with Adobe
Acrobat.
b
Generate a new PDF file, and then resend the print job.
Do the files print?
Step 2
a
Open the document you want to print in Adobe Acrobat.
b
Click File > Print > Advanced > Print As Image > OK > OK.
Do the files print?
Yes No
Contact customer The problem is solved.
support.
Yes No
The problem is solved. Contact
support.
Yes No
The problem is solved. Go to step 2.
The problem is solved. Contact
support.
265
customer
customer