Nikon Scanners Software Reference Manual page 192

Troubleshooting – Windows
• Problem: When I launch Microsoft Windows I am returned to the
"C:" prompt.
Action: Windows may not be properly installed. Try launching Windows with
the following command: "Win/s." If Windows runs in standard mode, you should rein-
stall it, as well as your other drivers. Also, make sure your system is properly configured
to use the 386 enhanced mode.
• Problem: I've installed the Nikon Scanner Drivers in my Aldus PhotoStyler and
now I can't use my other scanner.
Action: PhotoStyler can only support one scanner driver at a time. If you have
sufficient disk space, create a duplicate of the PhotoStyler directory. Then, set up one
copy for the Nikon scanner, and use the other copy for your other scanner.
• Problem: My Coolscan cannot be found by the Nikon Scanner Driver.
Action: Check the messages displayed on your screen as your system is first start-
ing up. Pay particular attention to the Trantor ASPI driver. It should indicate the SCSI
ID and type of device as it is loading. In the unlikely event that Coolscan has not com-
pleted the power-up diagnostics, you may need to reboot your system so that Coolscan
is recognized. Please contact Nikon Technical Support if this occurs.
Action: Check that you have all cables firmly attached to Coolscan.
For LS-10E units, it is advised to fasten the connector's wire clips in order to firm-
ly attach the SCSI cable and terminator to the back of Coolscan. SCSI cables will some-
times 'walk' away from the connector, leaving the impression that the cable is firmly
seated, while in fact, it is not.
For LS-10 units, make certain that the SCSI ribbon cable has not been punctured
or crushed when you reinstalled your PC's case. Assure that the SCSI ribbon cable is
firmly seated at both ends. Check the position of the configuration switch for termina-
tion "ON," as indicated in Figure 3.4 in Chapter Three of the Coolscan Installation
Guide.
• Problem: Scanning is very slow.
Action: The scanner will provide the best possible performance if enough RAM is
available to contain the entire scan. Eight megabytes of RAM will yield reasonable per-
formance. The host application (e.g. Nikon Control, Picture Publisher or Photoshop)
Page 178 Software Reference for Scanners