Nikon Scanners Software Reference Manual page 190

Troubleshooting – Macintosh
completion of a scan.
Action: Version 4.0 of the Nikon Scanner plug-in software will not operate prop-
erly on these particular systems. Check your distribution diskette for the version num-
ber, then contact Nikon for a software update.
• Problem: I can't open TIFF files created by Coolscan Control in other
applications.
Action: Use Nikon Control for saving TIFF files. TIFF files created in Coolscan
Control can only be opened by Photoshop 2.0.1.
• Problem: When I open the Nikon Scanner plug-in for my GPIB scanner my
system locks up.
Action: Check the version number of your NB-Handler. Version 4.4 of the NB-
Handler is not compatible with Nikon products. Contact National Instruments at
1-800-433-3488 to obtain a later version.
• Problem: If I open SCSI Probe or other software that lists SCSI devices while
scanning in Photoshop 2.5, the scan stops.
Action: When scanning in the background, do not use software that sends an
Inquiry on the SCSI bus. This would include SCSI Probe, most disk utilities, and back-
up software.
Page 176 Software Reference for Scanners