Optional Add-On Software - Altigen MAXCS ACC 6.0 Administration Manual

Global Least Cost Routing - when multiple systems are in different area codes or
countries, the administrator can set up Global Least Cost Routing to route long distance
or international calls through member systems. The routing rules are propagated to all
members automatically.
Global Dial-by-Name and Greeting Synchronization - Caller using the dial-by-name
feature from any system within the VoIP domain can search the entire global directory.
The global extension's greeting is replicated to all systems within the VoIP domain.
Global Extension Relocation by User - When a global extension user travels to any
site, the user can dial #27 to log in to the local server. AltiEnterprise relocates the user's
extension setting and voice mail to the local server and activates the extension as a
physical extension. All member systems receive an update notice from Enterprise
Manager to change the routing destination.
Global DID Number List - The DID number field is part of the global extension
configuration. When a call comes in with a DID number, the system looks for a local
extension with the same DID number first. If the system cannot find a matching local
extension, it will match the global extension DID number and route the call.
Global Extension Appearance - With proper configuration, the IP phone user can see
the following information for a global extension in the VoIP domain: line state (idle, busy,
ring, error), extension status (DND), and activity (presence). This information can be
displayed in MaxCommunicator/AltiAgent/AltiConsole and on the IP phone. Limitation:
For display only; user cannot answer calls for the global extension.
Global Intercom - An extension user can dial #93 + Global Ext. to intercom a Global
extension (through a SIP tie trunk.

Optional Add-On Software

The following software is optional:
AltiConsole - a Windows-based Attendant console connected to MAXCS over a network;
emulates a standard, hardware-based Attendant console through software; has the
flexibility of adding new features through software without changing the hardware.
MaxCommunicator - a Microsoft .NET-based desktop call control and Windows pop-up
application that interacts with the system, providing easy-to-use dialing, call control,
monitoring, and voice mail management.
AltiAgent - a workgroup user version of MaxCommunicator; in addition to
MaxCommunicator features, also provides call statistics, call wrap up with data entries,
workgroup login/logout with reason codes and agent ready/not ready status.
AltiSupervisor - allows a workgroup supervisor to view an agent's real-time activity,
login/logout an agent, view workgroup and agent operation statistics, Listen/Barge-in/
Coach agent's conversation. In ACM version, the following features are available:
Color coded priority in queue
•
Change caller's priority
•
Record agent's conversation with indicator
•
AltiReport - application that can report an agent's and workgroup's operation details,
including summary, analysis, and charting.
Advanced CallRouter - a call handling application that matches incoming call data or
collected digits against a customer's CRM record to determine how to route the call. It
has the capability to set call priority and caller's skill level requirement.
Chapter 1: Overview
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