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User attendance messages—paper jams and paper handling errors (2xx.xx)
Error
Sub
Description
code
codes
238
.02
Duplex exit sensor
covered.
238
.03
Duplex input and exit
sensors covered.
238
.04
Duplex doublefeed
sensor covered.
238
.05
Duplex doublefeed
sensor covered.
238
.06
Duplex doublefeed and
exit sensors covered.
238
.07
Duplex doublefeed,
input, and exit sensors
are covered.
239
.00
Feed error in duplex
unit.
239
.01
Jam declared by a smart
device. Immediate stop.
239
.02
Jam declared by a smart
device. Homing allowed
stop.
Possible causes
• Media left in the duplex and Continue
selected.
• Sensor is having mechanical or
electrical problems.
• Media left in the duplex and Continue
selected.
• Sensor is having mechanical or
electrical problems.
• Media left in the duplex and Continue
selected.
• Sensor is having mechanical or
electrical problems.
• Media left in the duplex and Continue
selected.
• Sensor is having mechanical or
electrical problems.
• Media left in the duplex and Continue
selected.
• Sensor is having mechanical or
electrical problems.
• Media left in the duplex and Continue
selected.
• Sensor is having mechanical or
electrical problems.
• Mechanical feed error due to belt
slipping.
• Timing error due to feed system.
• Mechanical feed error due to belt
slipping.
• Timing error due to feed system.
• Mechanical feed error due to belt
slipping.
• Timing error due to feed system.
Action
• Remove any sheets from
the duplex option.
• Try the duplex option again.
If it fails, try another duplex
option, if available. If one is
not available, replace the
duplex option.
• Remove any sheets from
the duplex option.
• Try the duplex option again.
If it fails, try another duplex
option, if available. If one is
not available, replace the
duplex option.
• Remove any sheets from
the duplex option.
• Try the duplex option again.
If it fails, try another duplex
option, if available. If one is
not available, replace the
duplex option.
• Remove any sheets from
the duplex option.
• Try the duplex option again.
If it fails, try another duplex
option, if available. If one is
not available, replace the
duplex option.
• Remove any sheets from
the duplex option.
• Try the duplex option again.
If it fails, try another duplex
option, if available. If one is
not available, replace the
duplex option.
• Remove any sheets from
the duplex option.
• Try the duplex option again.
If it fails, try another duplex
option, if available. If one is
not available, replace the
duplex option.
Replace the duplex option.
Replace the duplex option.
Replace the duplex option.
Diagnostic information
2-69
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