cannot clear message)
When this failure occurs, the following may also occur in the order shown:
Insert Staple Cartridge displayed.
The stapler assembly may cycle or fire a few times.
282.xx Stapler Jam displayed.
The stapler assembly may try to cycle or fire.
990.xx Service - Check Bin 1 displayed.
Stapler cartridge holder
Stapler to stapler board
283.xx Staple Jam—Check Stapler
Staple cartridge holder
Insert Stapler Cartridge
Before proceeding with the service check, gently try to remove the
stapler cartridge holder from the stapler assembly. If the holder is
jammed in the stapler assembly:
1. Turn the printer off, and remove the right side cover. Use care
when removing the cover, as the right side door switch and cable
assembly are easily damaged. Do not allow the right side cover to
hang by the switch and cable assembly.
2. Disconnect the 10 pin cable from the stapler assembly.
3. Hold the stapler assembly with one hand while removing the
three screws from the assembly. The assembly is heavy and
easy to drop.
4. Check the stapler assembly for damaged or broken parts. Check
the flag and spring assembly on the front of the stapler assembly
to see if the flag or spring are broken or missing. If any problem is
found, replace the stapler assembly. If no problem is found,
continue with step 5.
5. Carefully cycle the large gear on the side of the stapler assembly,
and try to free the cartridge holder assembly. Note: Look for
staples jammed at the throat of the cartridge holder, and remove
any that are found. Gently try to remove the cartridge holder from
the stapler assembly. It may be necessary to manually cycle the
large gear on the side of the stapler assembly to release the
6. Reinstall the stapler assembly with a new stapler cartridge holder
and staples. Run the Finisher Feed Test to check the option. If
the problem continues, go to step 2.
Check the continuity of the cable. If a problem is found, replace the
Check the staple cartridge holder for any signs of damage and for
any jammed staples in the cartridge. Replace the staple cartridge
holder if damaged. If staples are jammed in the cartridge, replace the
old strip of staples with a new strip, and try the finisher feed test from
the diagnostic menu.
Remove the staple cartridge holder from the staple unit, and remove
the staple unit. Check for any staples that might be in the staple unit
mechanism. Check for correct operation and for any signs of
displays (cartridge holder is installed and