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CHAPTER 1 Preface
https://www.juniper.net/cgi-bin/docbugreport/. If you are using e-mail, be sure to include the
following information with your comments:
■ Document or topic name
■ URL or page number
■ Software release version (if applicable)
Requesting Technical Support
Technical product support is available through the Juniper Networks Technical Assistance
Center (JTAC). If you are a customer with an active J-Care or JNASC support contract, or are
covered under warranty, and need post-sales technical support, you can access our tools and
resources online or open a case with JTAC.
•
JTAC Policies—For a complete understanding of our JTAC procedures and policies,
review the JTAC User Guide located at
http://www.juniper.net/customers/support/downloads/710059.pdf
•
Product Warranties—For product warranty information, visit
http://www.juniper.net/support/warranty/
•
JTAC Hours of Operation—The JTAC centers have resources available 24 hours a day,
7 days a week, 365 days a year.
Self-Help Online Tools and Resources
For quick and easy problem resolution, Juniper Networks has designed an online self-service
portal called the Customer Support Center (CSC) that provides you with the following features:
•
Find CSC offerings:
http://www.juniper.net/customers/support/
•
Search for known bugs:
http://www2.juniper.net/kb/
•
Find product documentation:
http://www.juniper.net/techpubs/
•
Find solutions and answer questions using our Knowledge Base:
http://kb.juniper.net/
•
Download the latest versions of software and review release notes:
http://www.juniper.net/customers/csc/software/
•
Search technical bulletins for relevant hardware and software notifications:
https://www.juniper.net/alerts/
•
Join and participate in the Juniper Networks Community Forum:
http://www.juniper.net/company/communities/
•
Open a case online in the CSC Case Manager:
http://www.juniper.net/cm/
To verify service entitlement by product serial number, use our Serial Number Entitlement
(SNE) Tool located at
https://tools.juniper.net/SerialNumberEntitlementSearch/
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Requesting Technical Support
Media Flow Manager Administrator's Guide
Copyright © 2010, Juniper Networks, Inc.
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