Troubleshooting And Maintenance - Cisco 7941G - Unified IP Phone VoIP Administration Manual

Troubleshooting and Maintenance

This chapter provides information that can assist you in troubleshooting problems
with your Cisco Unified IP Phone or with your IP telephony network. It also
explains how to clean and maintain your phone.
For additional troubleshooting information, refer to the Using the 79xx Status
Information For Troubleshooting tech note. That document is available to
registered Cisco.com users at this URL:
http://www.cisco.com/warp/customer/788/AVVID/telecaster_trouble.html
If you need additional assistance to resolve an issue, see the
Documentation, Obtaining Support, and Security Guidelines" section on page
This chapter includes these topics:
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Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1
OL-14620-01
Resolving Startup Problems, page 9-2
Cisco Unified IP Phone Resets Unexpectedly, page 9-8
Troubleshooting Cisco Unified IP Phone Security, page 9-12
General Troubleshooting Tips, page 9-14
General Troubleshooting Tips for the Cisco Unified IP Phone Expansion
Module 7914 (SCCP Phones Only), page 9-17
Resetting or Restoring the Cisco Unified IP Phone, page 9-18
Using the Quality Report Tool, page 9-21
Monitoring the Voice Quality of Calls, page 9-21
Where to Go for More Troubleshooting Information, page 9-24
Cleaning the Cisco Unified IP Phone, page 9-25
C H A P T E R
"Obtaining
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9-1