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Cisco 7962G User Manual

Unified ip phone for unified communications manager 8.6 (sccp and sip)
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Cisco Unified IP Phone User Guide
for Cisco Unified Communications
Manager 8.6 (SCCP and SIP)
For Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G,
and 7941G-GE
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 527-0883

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  Summary of Contents for Cisco 7962G

  • Page 1 Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) For Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com...
  • Page 5: Table Of Contents

    Understanding SIP and SCCP Understanding Energy Savings Basic Call Handling Placing a Call—Basic Options Placing a Call—Additional Options Answering a Call Ending a Call Using Hold and Resume Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 6 Using Barge to Add Yourself to a Shared-Line Call Understanding Barge Features Using Barge Features Preventing Others from Viewing or Barging a Shared-Line Call Using BLF to Determine a Line State Making and Receiving Secure Calls Tracing Suspicious Calls Prioritizing Critical Calls Using Cisco Extension Mobility OL-22333-01...
  • Page 7 Setting Up Phone Services on the Web Controlling User Settings on the Web Controlling Line Settings on the Web Setting Up Phones and Access Lists for Mobile Connect Using Cisco WebDialer Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 8 Understanding Additional Configuration Options Troubleshooting Your Phone General Troubleshooting Viewing Phone Administration Data Using the Quality Reporting Tool Cisco One-Year Limited Hardware Warranty Terms Index OL-22333-01...
  • Page 9: Getting Started

    Listen to your voice messages Accessing Voice Messages, page See softkey and icon definitions See the Quick Reference Card in the front of this guide. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 10: Finding Additional Information

    Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html You can access the Cisco website at this URL: http://www.cisco.com/ You can access the most current Licensing Information at this URL: http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.html...
  • Page 11: Cisco Product Security Overview

    Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of these actions: •...
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  • Page 13: Connecting Your Phone

    Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the following figure and table to connect your phone. 10/100 SW...
  • Page 14 DC adaptor port Handset port AC-to-DC power supply Headset port AC power cord Footstand button Network port Auxiliary port Access port Removing the Hookswitch Clip (Required) Some phones ship with a clip to secure the hookswitch. Before you use your phone, remove the hookswitch clip (if present) from the cradle area.
  • Page 15 After your phone displays a confirmation message, hang up. The phone will re-start. Using a Headset You can use a wired headset with your Cisco Unified IP Phone. If you use a Cisco Unified IP Phone 7962G or 7942G, you can use a wireless headset in conjunction with the wireless headset remote hookswitch control feature.
  • Page 16 Beyond its physical, mechanical and technical performance, the audio portion of a headset must sound good to the user and to the party on the far end. Sound quality is subjective, and Cisco cannot guarantee the performance of any headsets. However, various headsets from leading headset manufacturers have been reported to perform well with Cisco Unified IP Phones.
  • Page 17: An Overview Of Your Phone

    Depending on the configuration, your phone supports: • Access to network data, XML applications, and web-based services. • Online customizing of call features and services from your Cisco Unified CM User Options web pages. • A comprehensive online help system that displays information on the phone screen.
  • Page 18 Cisco Unified IP Phone 7962G Cisco Unified IP Phone 7961G and 7961G-GE OL-22333-01...
  • Page 19 An Overview of Your Phone Cisco Unified IP Phone 7942G Cisco Unified IP Phone 7941G and 7941G-GE Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 20 Item Description For more information, see... Programmable Depending on configuration, Understanding Lines and • buttons programmable buttons provide access to: Calls, page 5 • Phone lines (line buttons) and Basic Call Handling, • intercom lines page 1 • Speed-dial numbers (speed-dial Speed Dialing, page 1 •...
  • Page 21: Understanding Lines And Calls

    Only one call can be active at any time; other calls are automatically placed on hold. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 22: Understanding Line And Call Icons

    Understanding Line and Call Icons Your phone displays icons to help you determine the call and line state. Icon Line or Call State Description On-hook line No call activity on this line. Off-hook line You are dialing a number or an outgoing call is ringing. Connected call You are connected to the other party.
  • Page 23: Understanding Phone Screen Features

    Wide mode depending on how your phone has been set up. A phone window in Wide mode spans the entire width of the phone screen. However, neither you nor your administrator can adjust the phone screen viewing mode. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 24: Cleaning The Phone Screen

    Cleaning the Phone Screen Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone, because they can contaminate phone components and cause failures. When the phone is in power save mode, the touchscreen is blank and the Display button is not lit. When the phone is in this condition, you can clean the screen, as long as you know that the phone will remain asleep until after you finish cleaning.
  • Page 25: Accessing The Help System On Your Phone

    PickUp PickUp Conference Confrn Conference Conference List ConfList Conference List Do Not Disturb Do Not Disturb or Do Not Disturb End Call EndCall End Call Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 26: Understanding Sip And Sccp

    > Model Information > Call Control Protocol on your phone. Understanding Energy Savings Your phone supports the Cisco EnergyWise program. Your system administrator sets up sleep (power down) and wake (power up) times for your phone to save energy. Ten minutes before the scheduled sleep time, if the audible alert is enabled by your system administrator, you hear your ringtone play.
  • Page 27 (for example, your work hours or work days change), see your system administrator to have your phone reconfigured. For more information about EnergyWise and your phone, see your system administrator. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
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  • Page 29: Basic Call Handling

    You can perform basic call-handling tasks using a range of features and services. Feature availability can vary. For more information, see your system administrator. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone. For more information, If you want to...
  • Page 30: Placing A Call-Additional Options

    2. Enter a name and press Search. 3. Highlight a listing and go off hook. Dial from a corporate 1. Open a web browser and go to a Using Cisco WebDialer, directory on your personal WebDialer-enabled corporate directory. page 12 computer using 2.
  • Page 31 (if requested) and PIN. 4. Press 1 to make a call to an enterprise IP phone. 5. Dial a desktop phone number other than your desktop phone number. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 32 For more information, If you want to... Then... see... Place a call using Fast Dial Note Before using this option, your system Configuring Fast Dials on administrator must configure this the Web, page 3 feature and assign a service URL to the line button.
  • Page 33: Answering A Call

    Call on Your Phone, page 2 Answer a priority call Hang up the current call and press Prioritizing Critical Calls, (SCCP phones only) Answer. page 11 Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 34: Ending A Call

    Hang up while using the headset Press . Or, to keep headset mode active, press EndCall. Cisco Unified IP Phones 7962G and 7942G support a wireless headset. If you are using a wireless headset, refer to the wireless headset documentation for instructions.
  • Page 35: Using Hold And Resume

    • If you receive an alert for an incoming call and a reverting call at the same time, by default your phone shifts the focus of the phone screen to display the incoming call. Your system administrator can change this focus priority setting. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 36: Using Mute

    • If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on the other phones that share the line. • Your system administrator determines the duration between Hold Reversion alerts. •...
  • Page 37: Switching An In-Progress Call To Another Phone

    • Calls of a similar type are grouped together. For example, calls that you have interacted with are grouped near the top, and calls on hold are grouped last. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 38: Transferring Calls

    You can use these additional methods to view multiple calls on multiple lines: If you want to... Then... View calls on 1. Press another line 2. Immediately press the line button Switch to call Press for the highlighted line. overview mode The phone switches to call overview mode, displaying one call per line.
  • Page 39: Sending A Call To A Voice Message System

    You can also ask your system administrator to configure a longer timeout value. • When you switch an in-progress call from your mobile phone to Cisco Unified devices that share the same line (Session Handoff), the iDivert feature is disabled on the Cisco Unified devices. The iDivert feature returns when the call ends.
  • Page 40 Coverage)—Applies to certain calls that you receive, according to conditions. You can access Call Forward All on your phone or from your Cisco Unified CM User Options web pages; conditional call forwarding features are accessible only from your User Options web pages.
  • Page 41: Using Do Not Disturb

    Basic Call Handling • When you switch an in-progress call from your mobile phone to Cisco Unified devices that share the same line (Session Handoff), the Call Forward feature is disabled on the Cisco Unified devices. The Call Forward feature returns when the call ends.
  • Page 42: Making Conference Calls

    Making Conference Calls Your Cisco Unified IP Phone allows you to talk simultaneously with multiple parties in a conference call. Using Conference Features You can create a conference in various ways, depending on your needs and the features that are available on your phone.
  • Page 43: Using Join

    • A Call Chaperone user can conference only the first caller. Subsequent callers can be conferenced by the other participants in the conference. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 44: Using Cbarge

    Using cBarge You can create a conference by using cBarge to add yourself to a call on a shared line. If you want to... Then... Create a conference by Press the line button for the shared line. barging a call on a shared line In some cases, you must highlight the call and press cBarge to complete the action.
  • Page 45: Viewing Or Removing Conference Participants

    If the recipient’s handset or headset is in use, the audio is sent to the device in use. Any current call activity that your recipient is engaged in continues simultaneously. The target destination receives an intercom-alert tone and can then choose to: Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 46 • You cannot place an intercom call on hold. If you log into the same phone on a daily basis using your Cisco Extension Mobility profile, ensure that your system administrator assigns to this profile the phone button template that contains intercom information and assigns the phone as the default intercom device for the intercom line.
  • Page 47: Advanced Call Handling

    Personal Directory on the Web, page 2. To place a call, access the Fast Dial service on your phone. See Using Personal Directory on Your Phone, page Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 48: Picking Up A Redirected Call On Your Phone

    Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You may use Call PickUp if you share call-handling tasks with coworkers. If you want to...
  • Page 49: Storing And Retrieving Parked Calls

    Call Park number and press Transfer again. • Assisted Directed Call Park—Use the Assisted Directed Call Park button displaying an idle line status indicator. To retrieve the call from any other Cisco Unified IP Phone in your network, press the flashing Assisted Direct Call Park button.
  • Page 50: Logging Out Of Hunt Groups

    See your system administrator for details. • Your system administrator can assign Directed Call Park buttons to available line buttons on your Cisco Unified IP Phone or on your Cisco Unified IP Phone Expansion Module, if available and supported by your phone.
  • Page 51: Using A Shared Line

    • cBarge converts the call into a standard conference, allowing you to add new participants. See Making Conference Calls, page 14 for information about standard conferences. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 52: Using Barge Features

    • Barge allows you to add yourself to the call but does not convert the call into a conference or allow you to add new participants. Single-button and Multi-touch Barge Your system administrator determines whether the barge feature on your phone operates as a single-button or multi-touch feature.
  • Page 53: Preventing Others From Viewing Or Barging A Shared-Line Call

    Line is in-use. log or directory Line is idle. Line is in Do Not Disturb state. BLF indicator unavailable for this line. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 54: Making And Receiving Secure Calls

    • Authenticated call—The identities of the phones participating in the call have been verified. • Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation) within the Cisco Unified CM network. Encrypted calls are authenticated. • Protected call—The phone is a secure (encrypted and trusted) device on the Unified CM server and is configured as a “Protected Device”...
  • Page 55 • Certificate—If the phone uses only a certificate for authentication, you do not need enter authentication data. The VPN Login screen displays the status of the phone attempting the VPN connection. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 56 A device engaged in a call is either trusted or untrusted as determined by Cisco. Lock or shield Note icons are not displayed on a Cisco Unified IP Phone screen when a call is to or from an untrusted device, even though the call may be secure.
  • Page 57: Tracing Suspicious Calls

    You are receiving a priority (precedence) call. An MLPP icon or special call waiting tone on your phone screen indicates the priority level of the call. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 58 If you... Then... Want to view priority level of a call Look for an MLPP icon on your phone screen: Priority call Medium priority (immediate) call High priority (flash) call Highest priority (flash override) or Executive Override call Higher priority calls are displayed at the top of your call list. If you do not see an MLPP icon, the priority level of the call is normal (routine).
  • Page 59: Using Cisco Extension Mobility

    Advanced Call Handling Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings.
  • Page 60: Managing Business Calls Using A Single Phone Number

    • Changes that you make to your EM profile from your Cisco Unified CM User Options web pages take effect immediately if you are logged in to EM on the phone; otherwise, changes take effect the next time you log in.
  • Page 61 Tips • When calling Mobile Voice Access, you must enter the number you are calling and your PIN if any of the following are true: Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 62 The number you are calling from is not one of your remote destinations. – The number is blocked by you or your carrier (shown as “Unknown Number”). – The number is not accurately matched in the Unified CM database; for example, if your –...
  • Page 63: Using A Handset, Headset, And Speakerphone

    Press Save to preserve the volume level for future calls. Using a Headset Your phone supports four- or six-wire headset jacks for wired headsets. Cisco Unified IP Phones 7962G and 7942G also support wireless headsets. For information about purchasing headsets, see...
  • Page 64: Using A Speakerphone

    Using AutoAnswer with a Headset or Speakerphone, page Using a Wireless Headset Cisco Unified IP Phones 7962G and 7942G support wireless headsets. Refer to the wireless headset documentation for information about using the wireless headset’s remote features. Also, check with your system administrator to be sure your phone is enabled to use a wireless headset with the wireless headset remote hookswitch control feature.
  • Page 65: Using Autoanswer With A Headset Or Speakerphone

    Keep the handset in the cradle and headset mode inactive ( unlit). speakerphone Otherwise, calls ring normally and you must manually answer them. Auto Answer is disabled when the Do Not Disturb feature is active. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
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  • Page 67: Changing Phone Settings

    Changing Phone Settings You can personalize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings. Customizing Rings and Message Indicators You can customize how your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone.
  • Page 68: Customizing The Phone Screen

    If you want to... Then... Change the way the audible 1. Log in to your User Options web pages. See Accessing Your User voice message indicator Options Web Pages, page sounds on your phone 2. Access your message indicator settings. See Controlling Line Settings on the Web, page Change the way that the...
  • Page 69 1. Log in to your User Options web pages. See Accessing Your User label Options Web Pages, page 2. Access your line label settings. See Controlling Line Settings on the Web, page Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
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  • Page 71: Using Call Logs And Directories

    3. Press Clear. You may need to press the more softkey to display Clear. Erase a single call 1. Choose > Missed Calls, Placed Calls, or Received Calls. record 2. Highlight a call record. 3. Press Delete. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 72 If you want to... Then... Dial from a call log 1. Choose > Missed Calls, Placed Calls, or Received Calls. (while not on 2. Highlight a call record. another call) Note If the Details softkey appears, the call is the primary entry of a multiparty call.
  • Page 73: Directory Dialing

    Corporate Directory. • Personal Directory—If available, personal contacts and associated speed-dial codes that you can configure and access from your phone and Cisco Unified CM User Options web pages. The Personal Directory comprises the Personal Address Book (PAB) and Fast Dials: PAB is a directory of your personal contacts.
  • Page 74: Using Corporate Directory On Your Phone

    Using Corporate Directory on Your Phone You can use a corporate directory to place calls to coworkers. If you want to... Then... Dial from a corporate 1. Choose > Corporate Directory (exact name can vary). directory (while not on 2. User your keypad to enter a full or partial name and press Search. another call) 3.
  • Page 75 5. Choose Phones and use the keypad to enter phone numbers. Be sure to include any necessary access codes such as a 9 or 1. 6. Choose Submit to add the entry to the database. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 76 If you want to... Then... Assign a Fast Dial 1. Search for a PAB entry. code to a PAB entry 2. Highlight the listing and press Select. 3. Press Fast Dial. 4. Highlight the number that you want to dial and press Select. 5.
  • Page 77 • (SCCP and SIP phones) Your phone may be set up for international call logging, which is indicated by a “+” symbol on the call logs, redial, or call directory entries. See your system administrator for more information. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
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  • Page 79: Accessing Voice Messages

    • A stutter tone from your handset, headset, or speakerphone when you place a call. Note The stutter tone is line-specific. You hear it only when using the line with the waiting message. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 80 If you want to... Then... Listen to your voice Press messages or access Depending on your voice-message service, doing this dials the message the voice- messages service automatically or provides a menu on your screen. menu If you are connecting to a voice-message service, the line that has a voice message is selected by default.
  • Page 81: Using The User Options Web Pages

    Using the User Options Web Pages Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified CM User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone.
  • Page 82: Configuring Features And Services On The Web

    If you want to... Then do this... Select a 1. After you have logged in to your User Options web pages, choose User configuration Options to access User Settings, Directory, Personal Address Book, Fast option after Dials, and Mobility Settings. logging in 2.
  • Page 83: Configuring Fast Dials On The Web

    4. To find the appropriate PAB entry, use the Search Options area. 5. In the Search Results area, click a phone number. 6. Change the Fast Dial code, if desired, and click Save. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 84: Using The Address Book Synchronization Tool

    Microsoft Windows Address Book (if applicable) with your PAB. Entries from your Microsoft Windows Address Book will then be accessible on your Cisco Unified IP Phone and User Options web pages. Your system administrator can give you access to TABSynch and provide detailed instructions.
  • Page 85: Setting Up Speed Dials On The Web

    Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your phones. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 86 If you want to... Then do this after you log in... Subscribe to a service 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Phone Services. 4. Click Add New. 5. Choose a service from the drop-down list and click Next. 6.
  • Page 87: Controlling User Settings On The Web

    2. In the Browser Password area, enter information. 3. Click Save. Change your PIN 1. Choose User Options > User Settings. 2. In the Phone PIN area, enter information. 3. Click Save. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 88: Controlling Line Settings On The Web

    Your PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer. For more information, see your system administrator.
  • Page 89 Typically, the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message. 6. Click Save. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 90 If you want to... Then do this after you log in... Change or create a line 1. Choose User Options > Device. text label that appears 2. Choose a phone from the Name drop-down menu. on your phone screen 3. Click Line Settings. 4.
  • Page 91: Setting Up Phones And Access Lists For Mobile Connect

    Setting Up Phones and Access Lists for Mobile Connect When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations.
  • Page 92 If you want to... Then do this after you log in... Add a new remote 1. Choose User Options > Mobility Settings > Remote Destinations. destination 2. Click Add New. 3. Enter the following information: Name—Enter a name for the mobile (or other) phone. –...
  • Page 93: Using Cisco Webdialer

    Using the User Options Web Pages Using Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser. Your system administrator must configure this feature for you.
  • Page 94 • Preferred language—Determines the language used for WebDialer settings and prompts. • Use preferred device—Identifies the Cisco Unified IP Phone (calling device) and directory number (calling line) that you will use to place WebDialer calls: If you have one phone with a single line, the appropriate phone and –...
  • Page 95: Understanding Additional Configuration Options

    • Unified CM Assistant Using a Shared Line, page 5 • assistant • A shared line • Cisco Unified Communications Manager Assistant User Guide Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 96 • Using Cisco Extension • A shared line to view or join Mobility, page 13 coworkers’ calls. • Cisco Extension Mobility to apply your phone number and user profile to a shared Cisco Unified IP Phone. Answer calls frequently Ask your system administrator to set...
  • Page 97: Troubleshooting Your Phone

    Barge CallBack fails The other party may have call forwarding enabled. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 98: Viewing Phone Administration Data

    Use the following light or too dark to read procedure to adjust the contrast. For Cisco Unified IP Phones 7961G, 7961G-GE, 7941G, and 7941G-GE: 1. Choose 2. Press 1, 3 on the keypad.
  • Page 99: Using The Quality Reporting Tool

    Depending on configuration, use the QRT to: • Immediately report an audio problem on a current call. • Select a general problem from a list of categories and choose reason codes. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
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  • Page 101: Cisco One-Year Limited Hardware Warranty Terms

    Special terms apply to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to the Cisco software, is available at this URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
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  • Page 103: Index

    BLF Pickup 6, 8 ending Busy Lamp Field (BLF) forwarding 11, 8 holding and resuming icons multiple parties call muting activity area Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 104 Do Not Disturb (DND) feature configuration for 9, 1 registering securing handset rest troubleshooting web-based services for encrypted calls Cisco Unified IP Phone Expansion Module ending a call, options Cisco Unified IP Phones EnergyWise overview description Cisco Unified Video Advantage Extension Mobility...
  • Page 105 (locale) settings using lines headset performance, general and call forwarding 11, 8 help button buttons help, using description and number of supported calls Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 106 icons and call states ring patterns for Navigation button ring tones for network configuration data, locating shared text label for using BLF viewing on-hook dialing voice message indicator setting for online help, using logging out of hunt groups OPickUp other call pickup, using Malicious Call Identification MCID park retrieval prefix...
  • Page 107 7, 5 Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
  • Page 108 using Volume button using BLF with volume, for phone ringer status data, locating status line, viewing subscriptions, for phone services suspicious calls, tracing warnings, safety switching between multiple calls web-based services switching calls configuring see also User Options web pages WebDialer wideband, headset tabs, on phone screen...
  • Page 110 Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at www.cisco.com/go/offices. Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks .

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