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Cisco 7962G Administration Manual

Unified ip phone for unified communications manager 7.1 (sccp and sip)
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Cisco Unified IP Phone Administration
Guide for Cisco Unified Communications
Manager 7.1 (SCCP and SIP)
For Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and
7941G-GE
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Text Part Number: OL-18913-01

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  Summary of Contents for Cisco 7962G

  • Page 1 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP and SIP) For Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com...
  • Page 2 You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: •...
  • Page 5: Table Of Contents

    Understanding the Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE What Networking Protocols are Used? IPv6 Support on Cisco Unified IP Phones What Features are Supported on the Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE? Feature Overview...
  • Page 6 7941G-GE in Cisco Unified Communications Manager Administrations 1-21 Installing Cisco Unified IP Phones 1-24 Checklist for Installing the Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE 1-24 Preparing to Install the Cisco Unified IP Phone on Your Network...
  • Page 7 Contents Disabling a Headset Enabling a Wireless Headset on the Cisco Unified IP Phones 7962G and 7942G Using External Devices Installing the Cisco Unified IP Phone Attaching a Cisco Unified IP Phone Expansion Module Adjusting the Placement of the Cisco Unified IP Phone...
  • Page 8 List.xml File Format Requirements PNG File Requirements for Custom Background Images Configuring a Custom Background Image Configuring Wideband Codec Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone C H A P T E R Model Information Screen Status Menu...
  • Page 9 Troubleshooting and Maintenance C H A P T E R Resolving Startup Problems Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager...
  • Page 10 How Users Configure Personal Directory Entries Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer Feature Support by Protocol for Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and A P P E N D I X...
  • Page 11 Contents Configuring the Phone Performing Final End User Configuration Steps N D E X Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 OL-18913-01...
  • Page 12 Contents Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 viii OL-18913-01...
  • Page 13 Voice-over-IP (VoIP) network. Because of the complexity of an IP telephony network, this guide does not provide complete and detailed information for procedures that you need to perform in Cisco Unified Communications Manager or other network devices. See the “Related Documentation” section on page x for a list of related documentation.
  • Page 14: Related Documentation

    Cisco Unified Communications Manager and then associating the user to the phone. Related Documentation For more information about Cisco Unified IP Phones or Cisco Unified Communications Manager, refer to the following publications: Cisco Unified IP Phone 7900 Series These publications are available at the following URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html...
  • Page 15: Cisco Product Security Overview

    Guidelines For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html...
  • Page 16 Means danger. You are in a situation that could cause bodily injury. Before you work on any Warning equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 OL-18913-01...
  • Page 17: An Overview Of The Cisco Unified Ip Phone

    Overview of Configuring and Installing Cisco Unified IP Phones, page 1-21 • Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco Unified IP Phone Caution might cause interference. For more information, refer to the manufacturer’s documentation of the interfering device.
  • Page 18: Understanding The Cisco Unified Ip Phones 7962G, 7942G, 7961G, 7961G-Ge, 7941G, And 7941G-Ge

    Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Understanding the Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Figure 1-1 shows the main components of the Cisco Unified IP Phone 7962G.
  • Page 19: Chapter 1 An Overview Of The Cisco Unified Ip Phone

    Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Figure 1-2 Cisco Unified IP Phone 7942G Figure 1-3 Cisco Unified IP Phone 7961G and 7961G-GE Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1...
  • Page 20: G-Ge

    Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE, Table 1-1 Features on the Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941 G-GE Programmable Depending on configuration, programmable buttons provide access to:...
  • Page 21: What Networking Protocols Are Used?

    Each activates a softkey option (displayed on your phone screen). 16 Handset light strip Indicates an incoming call or new voice message. What Networking Protocols are Used? Cisco Unified IP Phones support several industry-standard and Cisco networking protocols required for voice communication. Table 1-2 provides an overview of the networking protocols that the Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE support.
  • Page 22 (EAPOL) traffic through the port to which on page 1-19 for additional information. the client is connected. After authentication is successful, normal traffic can pass through the port. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 OL-18913-01...
  • Page 23 Cisco Unified and round trip delay) on RTP streams. Communications Manager. For more information, see the “Network Configuration Menu” section on page 4-31. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 OL-18913-01...
  • Page 24 User Datagram Protocol UDP is a connectionless messaging Cisco Unified IP Phones transmit and receive RTP (UDP) protocol for delivery of data packets. streams, which utilize UDP. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 OL-18913-01...
  • Page 25: Ipv6 Support On Cisco Unified Ip Phones

    Cisco Unified IP Phones support both IPv4 and an IPv6 address transparently, so users can handle all calls on the phone to which they are accustomed. Cisco Unified IP Phones support the use of IPv6 only with Cisco Unified Communications Manager release 7.1 and only with the Skinny Call Control Protocol (SCCP).
  • Page 26: Feature Overview

    Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on the Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE? Feature Overview, page 1-10 • Configuring Telephony Features, page 1-10 • Configuring Network Parameters Using the Cisco Unified IP Phone, page 1-11 •...
  • Page 27: Configuring Network Parameters Using The Cisco Unified Ip Phone

    Providing Users with Feature Information If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. To ensure that you distribute the most current feature and procedural information, familiarize yourself with Cisco Unified IP Phone documentation.
  • Page 28 “CTL File Screen” section on page 4-37 Disabling access to a phone’s web pages See the “Disabling and Enabling Web Page Access” section on page 8-3 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 1-12 OL-18913-01...
  • Page 29: Overview Of Supported Security Features

    Overview of Supported Security Features Table 1-4 provides an overview of the security features that the Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE support. For more information about these features and about Cisco Unified Communications Manager and Cisco Unified IP Phone security, refer to Cisco Unified Communications Manager Security Guide.
  • Page 30 Each Cisco Unified IP Phone contains a unique manufacturing installed certificate (MIC), which is used for device authentication. The MIC is a permanent unique proof of identity for the phone, and allows Cisco Unified Communications Manager to authenticate the phone.
  • Page 31: Understanding Security Profiles

    • Understanding Security Profiles All Cisco Unified IP Phones that support Cisco Unified Communications Manager use a security profile, which defines whether the phone is nonsecure, authenticated, or encrypted. For information about configuring the security profile and applying the profile to the phone, refer to Cisco Unified Communications Manager Security Guide.
  • Page 32: Identifying Authenticated, Encrypted, And Protected Phone Calls

    In an authenticated call, all devices participating in the establishment of the call are authenticated by Cisco Unified Communications Manager. When a call in progress is authenticated, the call progress icon to the right of the call duration timer in the phone LCD screen changes to this icon In an encrypted call, all devices participating in the establishment of the call are authenticated by Cisco Unified Communications Manager.
  • Page 33: Establishing And Identifying Protected Calls

    A protected call is established when your phone, and the phone on the other end, is configured for protected calling. The other phone can be in the same Cisco IP network, or on a network outside the IP network. Protected calls can only be made between two phones. Conference calls and other multiple-line calls are not supported.
  • Page 34 All participants are encrypted Secure conference bridge Conference changes to non-secure Non-secure MeetMe Minimum security level is Initiator receives message “Does not meet Security encrypted Level”, call rejected. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 1-18 OL-18913-01...
  • Page 35: Supporting 802.1X Authentication On Cisco Unified Ip Phones

    PC, which triggers the LAN switch to clear the authentication entry for the downstream PC. The Cisco Unified IP phones also contain an 802.1X supplicant, in addition to the EAPOL pass-through mechanism. This supplicant allows network administrators to control the connectivity of IP phones to the LAN switch ports.
  • Page 36: Best Practices—Requirements And Recommendations

    Enabled—If you are using a switch that supports multi-domain authentication, you can enable – the PC port and connect a PC to it. In this case, Cisco Unified IP Phones support proxy EAPOL-Logoff to monitor the authentication exchanges between the switch and the attached PC.
  • Page 37: Checklist For Configuring The Cisco Unified Ip Phones 7962G, 7942G, 7961G, 7961G-Ge, 7941G, And 7941G-Ge In Cisco Unified Communications Manager Administrations

    IP telephony service. For information and a checklist for setting up and configuring a complete Cisco IP telephony network, refer to the “System Configuration Overview” chapter in Cisco Unified Communications Manager System Guide.
  • Page 38 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-7 Checklist for Configuring the Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE in Cisco Unified Communications Manager Task...
  • Page 39 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-7 Checklist for Configuring the Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE in Cisco Unified Communications Manager (continued) Task...
  • Page 40: Installing Cisco Unified Ip Phones

    You (or the phone users) can install the phone at the users’s location. The Cisco Unified IP Phone Installation Guide, which is provided on the cisco.com web site, provides directions for connecting the phone handset, cables, and other accessories.
  • Page 41 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-8 Checklist for Installing the Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Task Purpose For More Information...
  • Page 42 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-8 Checklist for Installing the Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE (continued) Task Purpose For More Information...
  • Page 43 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-8 Checklist for Installing the Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE (continued) Task Purpose For More Information...
  • Page 44 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-8 Checklist for Installing the Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE (continued) Task Purpose For More Information Make calls with the Cisco Unified IP Phone.
  • Page 45: Understanding Interactions With Other Cisco Unified Ip Telephony Products

    To function in the IP telephony network, the Cisco Unified IP Phone must be connected to a networking device, such as a Cisco Catalyst switch. You must also register the Cisco Unified IP Phone with a Cisco Unified Communications Manager system before sending and receiving calls.
  • Page 46: Understanding How The Cisco Unified Ip Phone Interacts With The Vlan

    Security Features for Cisco Unified IP Phones” section on page 1-11. If the Cisco Unified IP Phone model that you want to configure does not appear in the Phone Type Note drop-down list in Cisco Unified Communications Manager Administration, go to the following URL and install the latest support patch for your version of Cisco Unified Communications Manager: http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml...
  • Page 47: Providing Power To The Cisco Unified Ip Phone

    You can resolve these issues by isolating the voice traffic onto a separate VLAN. The switch port that the phone is connected to would be configured to have separate VLANs for carrying: • Voice traffic to and from the IP phone (auxiliary VLAN on the Cisco Catalyst 6000 series, for example) •...
  • Page 48: Power Guidelines

    External power—Provided The Cisco Unified IP Phone Power Injector may be used with any Cisco Unified IP Phone. through the Cisco Unified IP Functioning as a midspan device, the injector delivers inline power to the attached phone.
  • Page 49: Obtaining Additional Information About Power

    Table 2-2. These documents provide information about the following topics: • Cisco switches that work with the Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE The Cisco IOS releases that support bidirectional power negotiation • Other requirements and restrictions regarding power •...
  • Page 50 The phone is registering for the first time • If auto registration is not enabled and you did not add the phone to the Cisco Unified Communications Manager database, the phone does not attempt to register with Cisco Unified Communications Manager.
  • Page 51: Understanding The Phone Startup Process

    7941G, and 7941G-GE go through a standard startup process that is described in Table 2-3. Depending on your specific network configuration, not all of these steps may occur on your Cisco Unified IP Phone. Table 2-3 Cisco Unified IP Phone Startup Process...
  • Page 52: Adding Phones To The Cisco Unified Communications Manager Database

    Adding Phones to the Cisco Unified Communications Manager Database Before installing the Cisco Unified IP phone, you must choose a method for adding phones to the Cisco Unified Communications Manager database. These sections describe the methods: Adding Phones with Auto-Registration, page 2-9 •...
  • Page 53: Adding Phones With Auto-Registration

    Move auto-registered phones to new locations and assign them to different device pools without • affecting their directory numbers. Cisco recommends you use auto-registration to add less than 100 phones to your network. To add more Note than 100 phones to your network, use the Bulk Administration Tool (BAT). See the “Adding Phones with...
  • Page 54: Adding Phones With Auto-Registration And Taps

    MAC addresses and download pre-defined configurations for phones. Note Cisco recommends you use auto-registration and TAPS to add less than 100 phones to your network. To add more than 100 phones to your network, use the Bulk Administration Tool (BAT). See the “Adding...
  • Page 55: Adding Phones With Cisco Unified Communications Manager Administration

    Using Cisco Unified IP Phones with Different Protocols The Cisco Unified IP Phone can operate with SCCP (Skinny Client Control Protocol) or SIP (Session Initiation Protocol). You can convert a phone that is using one protocol for use with the other protocol.
  • Page 56: Converting A New Phone From Sccp To Sip

    Converting an In-Use Phone from One Protocol to the Other For information on how to convert an in-use phone from one protocol to the Other, see the Cisco Unified Communications Manager Administration Guide, chapter "Cisco Unified IP Phone Configuration,"...
  • Page 57: Determining The Mac Address For A Cisco Unified Ip Phone

    Several procedures described in this manual require you to determine the MAC address of a Cisco Unified IP Phone. You can determine a phone’s MAC address in these ways: From the phone, press the Settings button and select Model Information and look at the •...
  • Page 58 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Determining the MAC Address for a Cisco Unified IP Phone Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 2-14 OL-18913-01...
  • Page 59: Before You Begin

    C H A P T E R Setting Up the Cisco Unified IP Phone This chapter includes the following topics, which help you install the Cisco Unified IP Phone on an IP telephony network: Before You Begin, page 3-1 •...
  • Page 60: Chapter 3 Setting Up The Cisco Unified Ip Phone

    The Cisco Unified IP Phone displays the date and time from Cisco Unified Communications Manager. Note If the Cisco Unified Communications Manager server is located in a different time zone than the phones, the phones will not display the correct local time.
  • Page 61: Handset

    To connect the handset to the Cisco Unified IP Phones 7962G and 7942G, plug the cable into the handset and the Handset port on the back of the phone.
  • Page 62: Headset

    Connecting a Headset To connect a wired headset to the Cisco Unified IP Phone, plug it into the Headset port on the back of the phone. Press the Headset button on the phone to place and answer calls using the headset.
  • Page 63: Disabling A Headset

    Caution [89/336/EC]. Installing the Cisco Unified IP Phone You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See Figure 3-2 for a graphical representation of the connections. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1...
  • Page 64 To install a Cisco Unified IP Phone, perform the tasks described in Table 3-1: Table 3-1 Installing the Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Task Purpose Related Topics Connect the handset to the Handset port.
  • Page 65 Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Figure 3-2 Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Cable Connections 10/100 SW 10/100 PC DC48V DC adaptor port (DC48V) for phones not provided...
  • Page 66: Attaching A Cisco Unified Ip Phone Expansion Module

    Attaching a Cisco Unified IP Phone Expansion Module The Cisco Unified IP Phone Expansion Module attaches to a Cisco Unified IP Phone 7962G, 7961G and 7961G-GE to extend the number or line appearances or programmable buttons on your phone. You can customize the button templates for the Cisco Unified IP Phone Expansion Module 7914 to determine the number of line appearances and speed dial buttons.
  • Page 67: Adjusting The Placement Of The Cisco Unified Ip Phone

    Module 2 field, choose 7914 14-Button Line Expansion Module. To add support for a second expansion module on Cisco Unified IP Phone 7962G, in the Module 2 field, choose 7914 14-Button Line Expansion Module for the Cisco Unified IP Phone Expansion Modules...
  • Page 68: Adjusting Cisco Unified Ip Phone Placement On The Desktop

    Adjusting the Placement of the Cisco Unified IP Phone Adjusting Cisco Unified IP Phone Placement on the Desktop You can adjust the footstand adjustment plate on the Cisco Unified IP Phone to the height that provides optimum viewing of the phone screen. See Figure 3-4 for more information.
  • Page 69: Mounting The Phone To The Wall

    Mounting the Phone to the Wall You can mount the Cisco Unified IP Phone on the wall by using the footstand as a mounting bracket or you can use special brackets available in a Cisco Unified IP Phone wall mount kit. (Wall mount kits must be ordered separately from the phone.) If you attach the Cisco Unified IP Phone to a wall by using the...
  • Page 70: Verifying The Phone Startup Process

    Adjustment plate—Raises and lowers phone vertically Verifying the Phone Startup Process After the Cisco Unified IP Phone has power connected to it, the phone begins its startup process by cycling through the following steps. These buttons flash on and off in sequence: –...
  • Page 71: Configuring Startup Network Settings

    The security features protect against several threats, including threats to the identity of the phone and to data. These features establish and maintain authenticated communication streams between the phone and the Cisco Unified Communications Manager server, and digitally sign files before they are delivered. For more information about the security features, see the “Understanding Security Features for Cisco...
  • Page 72 A Locally Significant Certificate (LSC) installs on phones after you perform the necessary tasks that are associated with the Certificate Authority Proxy Function (CAPF). You can use Cisco Unified Communications Manager Administration to configure an LSC, as described in Cisco Unified Communications Manager Security Guide.
  • Page 73 You can verify that an LSC is installed on the phone by choosing Settings > Model Information and ensuring that the LSC setting shows Yes. Related Topic Understanding Security Features for Cisco Unified IP Phones, page 1-11 • Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 3-15 OL-18913-01...
  • Page 74 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 3-16 OL-18913-01...
  • Page 75: Configuration Menus On The Cisco Unified Ip Phone

    Configuring Settings on the Cisco Unified IP Phone The Cisco Unified IP Phone includes many configurable network and device settings that you may need to modify before the phone is functional for your users. You can access these settings, and change many of them, through menus on the phone.
  • Page 76: Displaying A Configuration Menu

    Configuration options that can be changed from a phone are locked by default to prevent users from making changes that could affect the operation of a phone. You must unlock these options before you can change them. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 OL-18913-01...
  • Page 77: C H A P T E R 4 Configuring Settings On The Cisco Unified Ip Phone

    Press the Cancel softkey before pressing the Save softkey to discard any changes that you have • made. The Cisco Unified IP Phone provides several methods you can use to reset or restore option settings, if Note necessary. For more information, see the “Resetting or Restoring the Cisco Unified IP Phone”...
  • Page 78: Overview Of Options Configurable From A Phone

    There are several options on the Network Configuration menu and on the Device Configuration Menu Note that are for display only or that you can configure from Cisco Unified Communications Manager. These options are also described in this chapter. Table 4-1...
  • Page 79: Network Configuration Menu

    Before you can change an option on this menu, you must unlock options as described in the “Unlocking and Locking Options” section on page 4-2. The Edit, Yes, or No softkeys for changing network configuration options appear only if options are unlocked. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 OL-18913-01...
  • Page 80 Unique Media Access Control (MAC) address of the Display only—Cannot configure. phone. Host Name Unique host name that the DHCP server assigned to the Display only—Cannot configure. phone. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 OL-18913-01...
  • Page 81: Network Configuration Menu

    Scroll to the Admin. VLAN ID option, press the Edit softkey, and then enter a new Admin VLAN setting. Press the Validate softkey and then press the Save softkey. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 OL-18913-01...
  • Page 82 Scroll to the PC VLAN option, press the Edit softkey, and then enter a new PC VLAN setting. Press the Validate softkey and then press the Save softkey. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 OL-18913-01...
  • Page 83 IP address. Press the Validate softkey. Repeat Steps 3 and 4 as needed to assign backup routers. Press the Save softkey. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 OL-18913-01...
  • Page 84 Scroll to the Alternate TFTP option and press the Yes softkey if the phone should use an alternative TFTP server. Press the Save softkey. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 4-10 OL-18913-01...
  • Page 85 For information about the CTL file, refer to Cisco Unified Communications Manager Security Guide. For information about unlocking the CTL file, see “Security Configuration Menu” section on page 4-37. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 4-11 OL-18913-01...
  • Page 86 “Security Configuration Menu” section on page 4-37. BOOTP Server Indicates whether the phone obtains its configuration from Display only—Cannot configure. a Bootstrap Protocol (BootP) server instead of from a DHCP server. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 4-12 OL-18913-01...
  • Page 87 IPv6 Default Router 1 Default router used by the phone (Default Router 1). Display only—Cannot configure. The phone obtains information on the default Note router from IPv6 Router Advertisements. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 4-13 OL-18913-01...
  • Page 88 Scroll to the IPv6 Alternate TFTP option and press the Yes softkey if the phone should use an alternative TFTP server. Press the Save softkey. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 4-14 OL-18913-01...
  • Page 89 For information about the CTL file, refer to Cisco Unified Communications Manager Security Guide. For information about unlocking the CTL file, see to the “Security Configuration Menu” section on page 4-37. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 4-15 OL-18913-01...
  • Page 90: Understanding Dhcpv6 And Autoconfiguration

    Unified CM Configuration Menu, page 4-17 SIP Configuration Menu for SIP Phones Only, page 4-18 • Call Preferences Menu for SIP Phones, page 4-20 • HTTP Configuration Menu, page 4-21 • Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 4-16 OL-18913-01...
  • Page 91: Unified Cm Configuration Menu

    Cisco Unified Communications Manager Administration, Cisco Unified CM Group Configuration. For an available Cisco Unified Communications Manager server, an option on the Unified CM Configuration menu will show the Cisco Unified Communications Manager server IP address or name...
  • Page 92: Sip Configuration Menu For Sip Phones Only

    Configuration” chapter in the Cisco Unified Communications Manager Administration Guide. TFTP Indicates that the phone was unable to register with a Cisco Unified Communications Manager listed in its configuration file, and it registered with the TFTP server instead. Appears as a shield and indicates that the connection to the Cisco Unified Communications Manager is authenticated.
  • Page 93: Sip General Configuration Menu

    Communications Manager Administration, choose Device > Device Settings > SIP Profile. Related Topics Displaying a Configuration Menu, page 4-2 • Device Configuration Menu, page 4-16 • Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 4-19 OL-18913-01...
  • Page 94: Line Settings Menu For Sip Phones

    Indicates whether anonymous call block is enabled From Cisco Unified Communications (Yes) or disabled (No) for the phone. Manager Administration, choose Device > Device Settings > SIP Profile. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 4-20 OL-18913-01...
  • Page 95: Http Configuration Menu

    This menu also displays information about the idle display on the phone. Note Cisco Unified IP Phones do not support URLs with IPv6 addresses in the URL. This includes hostname which maps to a IPv6 address for directories, services, messages, and information URLs. If you support the phone’s usage of URLs, you must configure the phone and the servers that provide URL services...
  • Page 96: Locale Configuration Menu

    For more information on installing user locale, refer to the Cisco Unified Communications Operating System Administration Guide. User Locale Version Version of the user locale loaded on the phone. Display only—cannot configure. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 4-22 OL-18913-01...
  • Page 97: Ntp Configuration Menu For Sip Phones

    NTP Mode 2 Secondary server mode. Supported modes are From Cisco Unified Communications Manager Directed Broadcast, Unicast, Multicast, Any cast. Administration, choose System > Phone NTP Reference. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 4-23 OL-18913-01...
  • Page 98: Ui Configuration Menu

    If this timer expires before the user presses Configuration. another softkey, the display reverts to the initial softkeys. Range: 5 to 30; 0 represents an infinite timer. Default: 5 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 4-24 OL-18913-01...
  • Page 99 Indicates whether the Single Button Barge From Cisco Unified Communications Manager feature is enabled for the phone. Administration, choose Device > Phone > Phone Configuration. Default: Disabled. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 4-25 OL-18913-01...
  • Page 100: Media Configuration Menu

    (called interval)—are defined on a per-Network Locale basis in the xml file that defines tones. This xml file is usually named tones.xml or g3-tones.xml. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 4-26 OL-18913-01...
  • Page 101 Phone Configuration to set this value. If you allowed this option to be user Note controllable (in the Wideband Handset UI Control option), the user-configured value takes precedence. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 4-27 OL-18913-01...
  • Page 102 G.722 Codec on a per-phone basis. Administration, choose Device > Phone. The default is “Use System Default,” which means the value configured for the Enterprise Advertise G.722 Codec parameter gets used. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 4-28 OL-18913-01...
  • Page 103: Ethernet Configuration Menu

    From Cisco Unified Communications Manager enabled (Yes) or disabled (No). Administration, choose Device > Phone > Phone Configuration. Must be set to enabled for video support on the phone Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 4-29 OL-18913-01...
  • Page 104: Qos Configuration Menu

    Administration, choose System > Enterprise Parameters. DSCP for Services DSCP IP classification for phone-based From Cisco Unified Communications Manager services. Administration, choose System > Enterprise Parameters. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 4-30 OL-18913-01...
  • Page 105 If this feature is disabled, several call statistic values display as 0. For additional information, see the following sections: Call Statistics Screen, page 7-13 • Streaming Statistics, page 8-11 • Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 4-31 OL-18913-01...
  • Page 106: Network Configuration Menu

    The current PC and switch port CDP Note values are shown on the Settings menu. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 4-32 OL-18913-01...
  • Page 107 Protocol (LLDP) on the PC port. Use this setting to Administration, choose force the phone to use a specific discovery Device > Phone > Phone Configuration protocol. Settings include: • Enabled—default • Disabled Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 4-33 OL-18913-01...
  • Page 108 IPv4 address during a signaling event • IPv6—The dual-stack phone prefers to establish a connection via an IPv6 address during a signaling event. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 4-34 OL-18913-01...
  • Page 109 The remote logging setting does not affect the sharing log messages sent to the phone log. Related Topics • Displaying a Configuration Menu, page 4-2 • Network Configuration Menu, page 4-5 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 4-35 OL-18913-01...
  • Page 110: Security Configuration Menu

    “Using the Certificate Authority Proxy and the port of the IPv4 CAPF server that the Function” section in Cisco Unified phone uses. Communications Manager Security Guide. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 4-36 OL-18913-01...
  • Page 111: Ctl File Screen

    CAPF used by the phone. Also displays a section in Cisco Unified Communications Manager certificate icon if a certificate is installed Security Guide. for this server. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 4-37 OL-18913-01...
  • Page 112 Press the Unlock softkey to unlock the CTL file. Step 3 After you change and save the applicable TFTP server option, the CTL file will be locked automatically. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 4-38 OL-18913-01...
  • Page 113: Trust List Menu

    One Application Server menu item appears for each phone-trust store whose certificates have been uploaded into Cisco Unified OS Administration and later downloaded into the Cisco Unified IP Phone CTL file. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 4-39 OL-18913-01...
  • Page 114: 802.1X Authentication And Status

    Realm—Indicates the user network domain, Display only—Cannot configure. always set as Network. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 4-40 OL-18913-01...
  • Page 115 Authenticating—Authentication in progress • Authenticated—Authentication successful or • implicit authentication due to timeouts Held—Authentication failed, waiting before • next attempt (approximately 60 seconds) Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 4-41 OL-18913-01...
  • Page 116 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 4-42 OL-18913-01...
  • Page 117: Telephony Features Available For The Cisco Unified Ip Phone

    Cisco Unified Communications Manager and other documentation that contains configuration procedures and related information. For information about using most of these features on the phone, refer to Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Phone Guide and the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide.
  • Page 118: C H A P T E R 5 Configuring Features, Templates, Services, And Users

    Cisco Unified Communications Manager Administration also provides several service parameters that Note you can use to configure various telephony functions. For more information about service parameters and the functions that they control, refer to Cisco Unified Communications Manager Administration Guide. Table 5-1...
  • Page 119 Cisco Unified Communications Manager • available. System Guide, “Cisco Unified IP Phones” chapter. Cisco Unified Communications Manager • Features and Services Guide, “Call Back” chapter. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 OL-18913-01...
  • Page 120 This feature allows the CFA target to “Understanding Directory Numbers” chapter. reach the CFA initiator for important calls. The override works whether the CFA target phone number is internal or external. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 OL-18913-01...
  • Page 121 System Guide, “Understanding Route Plans” chapter. Cisco Unified Communications Manager Administration Guide, “Directory Number Configuration” chapter. Cisco Unified Communications Manager Administration Guide, “SIP Profile Configuration” chapter. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 OL-18913-01...
  • Page 122 For more information, refer to the Cisco point can designate a virtual device to receive Unified Communications Manager multiple, simultaneous calls for Administration Guide, “CTI Route Point application-controlled redirection. Configuration” chapter. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 OL-18913-01...
  • Page 123 Users can customize how their phone indicates an For more information, refer to the Cisco incoming call and a new voice mail message. Unified Communications Manager Features and Services Guide, “Custom Phone Rings” chapter. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 OL-18913-01...
  • Page 124 Personal Address Book entries. (See Administration Guide, “Cisco Unified IP “Services” in this table.) Phone Services Configuration” chapter. • Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phone Services” chapter. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 OL-18913-01...
  • Page 125 For more information, refer to Cisco Unified Divert—Enhanced their voice messaging system or to the voice Communications Manager System Guide, messaging system of the original called party. “Cisco Unified IP Phones” chapter. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 OL-18913-01...
  • Page 126 “Device Profile Configuration” • Note This feature can also be enabled or “Common Phone Profile Configuration” • disabled for Extension Mobility. “Cisco Unified IP Phone Configuration” • Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 5-10 OL-18913-01...
  • Page 127 Services Guide, “Cisco Unified Mobility” a mobile phone. Users can restrict the group of chapter. callers according to phone number and time of day. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 5-11 OL-18913-01...
  • Page 128 This can be useful for Manager Administration Guide, Release 7.0 phones that are designated for calling emergency for instructions on how to configure PLAR. or “hotline” numbers. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 5-12 OL-18913-01...
  • Page 129 Features and Services Guide, “Quality Report Tool” chapter. Redial Allows users to call the most recently dialed phone Requires no configuration. number by pressing a button. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 5-13 OL-18913-01...
  • Page 130 For more information refer to Cisco Unified the same phone number or allows a user to share a Communications Manager System Guide, phone number with a coworker. “Understanding Directory Numbers” chapter. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 5-14 OL-18913-01...
  • Page 131 Direct Transfer does not initiate a consultation call and does not put the active call on hold. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 5-15 OL-18913-01...
  • Page 132: Configuring Corporate And Personal Directories

    Manager” chapter. Configuring Corporate and Personal Directories The Directories button on the Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE gives users access to several directories. These directories can include: Corporate Directory—Allows a user to look up phone numbers for co-workers.
  • Page 133: Configuring Corporate Directories

    Address Book (WAB). TabSync can then be used to synchronize the WAB with Personal Directory. To ensure that Cisco IP Phone Address Book Synchronizer users have access only to end-user data that pertains to them, activate the Cisco UXL Web Service in Cisco Unified Serviceability.
  • Page 134: Modifying A Phone Button Template For Personal Address Book Or Fast Dials

    Cisco Unified Communications Manager System Guide for more information. Cisco Unified IP Phone 7962G The default Cisco Unified IP Phone 7962G template that ships with the phone uses buttons 1 and 2 for lines and assigns buttons 3 through 6 as speed dial.
  • Page 135 URL. To modify a phone button template for PAB or Fast Dial, follow these steps: Procedure From Cisco Unified Communications Manager Administration, choose Device > Device Settings > Step 1 Phone Button Template.
  • Page 136: Configuring Softkey Templates

    The Services button on the Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE gives users access to Cisco Unified IP Phone Services. You can also assign services to the programmable buttons on the phone (refer to Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Phone Guide for more information).
  • Page 137: Adding Users To Cisco Unified Communications Manager

    Giving Users Access to the User Options Web Pages Before a user can access the User Options web pages, you must add the user to the standard Cisco Unified Communications Manager end user group and associate the appropriate phone with the user.
  • Page 138: Cisco Unified Ip Phone Administration Guide For Cisco Unified Communications Manager

    Click Add Selected. To associate appropriate phones with the user, you must follow these steps: Procedure From Cisco Unified Communications Manager Administration, choose User Management > End User. Step 1 The Find and List Users window displays. Enter the appropriate search criterias and click Find.
  • Page 139: Specifying Options That Appear On The User Options Web Pages

    Chapter 5 Configuring Features, Templates, Services, and Users Managing the User Options Web Pages These settings correspond to the values you entered when you added the user to Cisco Unified Communications Manager (see the “Adding Users to Cisco Unified Communications Manager”...
  • Page 140 Chapter 5 Configuring Features, Templates, Services, and Users Managing the User Options Web Pages Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 5-24 OL-18913-01...
  • Page 141: Chapter 6 Customizing The Cisco Unified Ip Phone

    TFTP directory. You can modify files and add customized files to the TFTP directory in Cisco Unified Communications Operating System Administration, from the TFTP Server File Upload window. Refer to Cisco Unified Communications Operating System Administration Guide for information about how to upload files to the TFTP folder on a Cisco Unified Communications Manager server.
  • Page 142: Creating Custom Phone Rings

    50 ring types. Each ring type contains a pointer to the PCM file that is used for that ring type and the text that will appear on the Ring Type menu on a Cisco Unified IP Phone for that ring. The Cisco TFTP server for each Cisco Unified Communications Manager contains this file.
  • Page 143: Pcm File Requirements For Custom Ring Types

    “PCM File Requirements for Custom Ring Types” section on page 6-3. Upload the new PCM files that you created to the Cisco TFTP server for each Cisco Unified Step 2 Communications Manager in your cluster. For more information, see the “Software Upgrades” chapter in Cisco Unified Communications Operating System Administration Guide.
  • Page 144: List.xml File Format Requirements

    URL=”TFTP:Desktops/320x196x4/FullMoon.png”/> </CiscoIPPhoneImageList> The Cisco Unified IP Phone firmware includes a default background image. This image is not defined in the List.xml file. The default image is always the first image that appears in the Background Images menu on the phone.
  • Page 145: Configuring A Custom Background Image

    “PNG File Requirements for Custom Background Images” section on page 6-4. Upload the new PNG files that you created to the following subdirectory in the TFTP server for the Cisco Step 2 Unified Communications Manager: /Desktops/320x196x4 The file name and subdirectory parameters are case sensitive.
  • Page 146: Configuring Wideband Codec

    After upgrading Cisco Unified Communications Manager, replace the default List.xml file with your stored copy. To cache the new List.xml file, stop and start the TFTP service by using Cisco Unified Communications Step 6 Manager Serviceability or disable and re-enable the Enable Caching of Constant and Bin Files at Startup TFTP service parameter (located in the Advanced Service Parameters).
  • Page 147 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone This chapter describes how to use the following menus on the Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE to view model information, status messages, and network statistics for the phone: Model Information screen—Displays hardware and software information about the phone.
  • Page 148: Model Information Screen

    Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Model Information Screen Model Information Screen The Model Information screen includes the options described in Table 7-1. To display the Model Information screen, press the Settings button and then select Model Information.
  • Page 149: Status Messages Screen

    Status Menu Expansion Modules—Displays the Expansion Module(s) screen, which shows information about the • Cisco Unified IP Phone Expansion Module, if connected to the phone. For more information, see “Expansion Module Status Screen” section on page 7-12. Status Messages Screen The Status Messages screen displays the 10 most recent status messages that the phone has generated.
  • Page 150 Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone (continued) Message Description Possible Explanation and Action CFG TFTP Size Error The configuration file is too large for file Power cycle the phone.
  • Page 151 Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone (continued) Message Description Possible Explanation and Action Duplicate IP Another device is using the IP address If the phone has a static IP address, verify that •...
  • Page 152 Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone (continued) Message Description Possible Explanation and Action IP address released The phone has been configured to release The phone remains idle until it is power cycled or you its IP address.
  • Page 153 Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone (continued) Message Description Possible Explanation and Action No CTL installed A certificate trust list (CTL) file is not Occurs if security is not configured.
  • Page 154: Network Statistics Screen

    Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone (continued) Message Description Possible Explanation and Action TFTP timeout TFTP server did not respond.
  • Page 155 Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-3 Network Statistics Message Information (continued) Item Description One of the following values: Cause of the last reset of the phone Initialized TCP-timeout...
  • Page 156 Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-3 Network Statistics Message Information (continued) Item Description IPv4 Information on the DHCP status. This includes the following states: CDP BOUND • CDP INIT •...
  • Page 157: Firmware Versions Screen

    Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-3 Network Statistics Message Information (continued) Item Description IPv6 Information on the DHCPv6 status. This includes the following states: DHCP6 BOUND; • DHCP6 DISABLED •...
  • Page 158: Expansion Module Status Screen

    Identifies the digital signal processor (DSP) software version used Expansion Module Status Screen The Expansion Module Status screen displays information about each Cisco Unified IP Phone Expansion Module that is connected to the phone. Table 7-5 explains the information that is displayed on this screen for each connected expansion module.
  • Page 159: Call Statistics Screen

    Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-5 Expansion Module Statistics (continued) Item Description TX Retransmit Number of packets that have been retransmitted to the expansion module TX Buffer Full...
  • Page 160 Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-6 Call Statistics Items (continued) Item Description Sender Size Size of voice packets, in milliseconds, in the transmitting voice stream. Rcvr Packets Number of RTP voice packets received since voice stream was opened.
  • Page 161: Using Test Tone

    1When the RTP Control Protocol is disabled, no data generates for this field and thus displays as 0. Using Test Tone The Cisco Unified IP Phone supports a “test tone,” which allows you to troubleshoot echo on a call as well as to test low volume levels.
  • Page 162 Status > Call Statistics to invoke the Call Statistics screen. Look for the Tone softkey. When the Tone softkey is visible, the softkey remains enabled for as long as this Cisco Unified IP phone is registered with Cisco Unified Communications Manager.
  • Page 163 Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Once the call is established, press the Help button twice, or press Settings > Status > Call Statistics. Step 2 The Call Statistics screen and Tone softkey should appear.
  • Page 164 Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 7-18 OL-18913-01...
  • Page 165: Monitoring The Cisco Unified Ip Phone Remotely

    C H A P T E R Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone, including: Device information • Network configuration information •...
  • Page 166: Accessing The Web Page For A Phone

    Procedure Step 1 Obtain the IP address of the Cisco Unified IP Phone by using one of these methods: • Search for the phone in Cisco Unified Communications Manager by choosing Device > Phone. Phones registered with Cisco Unified Communications Manager display the IP address on the Find and List Phones window and at the top of the Phone Configuration window.
  • Page 167: Disabling And Enabling Web Page Access

    For security purposes, you may choose to prevent access to the web pages for a phone. If you do so, you will prevent access to the web pages that are described in this chapter and to the Cisco Unified Communications Manager User Options web pages.
  • Page 168: Device Information

    Version Version of the firmware running on the phone Expansion Module 1 Phone load ID for the first Cisco Unified IP Phone Expansion Module 7914, if connected to the phone Expansion Module 2 Phone load ID for the second Cisco Unified IP Phone Expansion Module 7914, if...
  • Page 169: Network Configuration

    Primary Domain Name System (DNS) server (DNS Server 1) and optional backup DNS servers (DNS Server 2–5) used by the phone. Operational VLAN ID Auxiliary Virtual Local Area Network (VLAN) configured on a Cisco Catalyst switch in which the phone is a member. Admin. VLAN ID Auxiliary VLAN in which the phone is a member.
  • Page 170 Messages URL URL of the server from which the phone obtains message services. Services URL URL of the server from which the phone obtains Cisco Unified IP Phone services. DHCP Enabled Indicates whether DHCP is being used by the phone.
  • Page 171 Security Mode Displays the security mode that is set for the phone. Web Access Enabled Indicates whether web access is enabled (Yes) or disabled (No) for the phone. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 OL-18913-01...
  • Page 172 Enable CDP on the switch port for VLAN assignment for the phone, power • negotiation, QoS management, and 802.1x security. Enable CDP on the switch port when the phone is connected to a Cisco switch. • When CDP is disabled in Cisco Unified Communications Manager, a warning is...
  • Page 173: Network Statistics

    Total number of good packets received that are greater than 1522 bytes in size Rx longErr Total number of FCS error packets or Align error packets received that are greater than 1522 bytes in size Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 OL-18913-01...
  • Page 174 IP address of the neighbor device discovered by LLDP protocol. LLDP Neighbor Port Neighbor device port to which the phone is connected discovered by LLDP protocol. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 8-10 OL-18913-01...
  • Page 175: Device Logs

    Streaming Statistics A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A phone streams information when it is on a a call or running a service that sends or receives audio or data.
  • Page 176 Max MOS LQK Baseline or highest MOS LQK score observed from start of the voice stream. These codecs on the Cisco Unified IP Phones 7962G and 7942G provide the following maximum MOS LQK score under normal conditions with no frame loss: G.711 gives 4.5...
  • Page 177 “Monitoring the Voice Quality of Calls” section on page 9-15. The MOS LQK score can vary based on the type of codec that the Cisco Unified IP Phone uses. Avg MOS LQK Average MOS LQK score observed for the entire voice stream.
  • Page 178 “Configuring Features, Templates, Services, and Users” chapter • “Call Statistics Screen” section on page 7-13 “Monitoring the Voice Quality of Calls” section on page 9-15 • Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 8-14 OL-18913-01...
  • Page 179: Resolving Startup Problems

    Cleaning the Cisco Unified IP Phone, page 9-18 Resolving Startup Problems After installing a Cisco Unified IP Phone into your network and adding it to Cisco Unified Communications Manager, the phone should start up as described in the “Verifying the Phone Startup Process”...
  • Page 180: Symptom: The Cisco Unified Ip Phone Does Not Go Through Its Normal Startup Process

    Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process When you connect a Cisco Unified IP Phone into the network port, the phone should go through its normal startup process as described in “Verifying the Phone Startup Process” section on page 3-12 the LCD screen should display information.
  • Page 181: C H A P T E R 9 Troubleshooting And Maintenance

    Checking Network Connectivity If the network is down between the phone and the TFTP server or Cisco Unified Communications Manager, the phone cannot start up properly. Ensure that the network is currently running. Verifying TFTP Server Settings You can determine the IP address of the TFTP server used by the phone by pressing the Settings button on the phone, choosing Network Configuration >...
  • Page 182: Verifying Dns Settings

    If the Cisco CallManager service is not running, all devices on the network that rely on it to make phone calls will be affected. If the TFTP service is not running, many devices will not be able to start up successfully.
  • Page 183: Creating A New Configuration File

    Registering the Phone with Cisco Unified Communications Manager A Cisco Unified IP Phone can register with a Cisco Unified Communications Manager server only if the phone has been added to the server or if auto-registration is enabled. Review the information and procedures in the “Adding Phones to the Cisco Unified Communications Manager Database”...
  • Page 184: Symptom: Cisco Unified Ip Phone Unable To Obtain Ip Address

    Verifying the Physical Connection Verify that the Ethernet connection to which the Cisco Unified IP Phone is connected is up. For example, check whether the particular port or switch to which the phone is connected is down and that the switch is not rebooting.
  • Page 185: Verifying Dhcp Settings

    Verify the DHCP lease duration. Cisco recommends that you set it to 8 days. Cisco Unified IP Phones send messages with request type 151 to renew their DHCP address leases. If the DHCP server expects messages with request type 150, the lease will be denied, forcing the phone to restart and request a new IP address from the DHCP server.
  • Page 186: Checking Power Connection

    Use the same TFTP server used for other functioning Cisco Unified IP Phones. On the Cisco Unified Communications Manager server, verify that the local host files have the correct Step 3 Cisco Unified Communications Manager server name mapped to the correct IP address.
  • Page 187 • file on the phone may not contain a record for the new TFTP server. Phone does not register with Cisco Unified The CTL file does not contain the correct information for the Cisco Communications Manager. Unified Communications Manager server.
  • Page 188: General Troubleshooting Tips

    Explanation Connecting a Cisco Unified IP Phone to Cisco does not support connecting an IP phone to another IP phone through the another Cisco Unified IP Phone PC port. Each IP phone should directly connect to a switch port. If phones are connected together in a line (by using the PC port), the phones will not work.
  • Page 189 The RxSize and the TxSize statistics show the size of the voice packets that are phone and another device. being used in a conversation between this Cisco Unified IP phone and the other device. The values of these statistics should match.
  • Page 190 Network Configuration Menu, page 4-5 for more information. Phone call cannot be established The phone does not have a DHCP IP address, is unable to register to Cisco Unified Communications Manager, and shows a Configuring IP or Registering message. Verify the following: The Ethernet cable is attached.
  • Page 191: General Troubleshooting Tips For The Cisco Unified Ip Phone Expansion Module

    • Performing a Basic Reset Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings. Table 9-4 describes the ways to perform a basic reset.
  • Page 192: Performing A Factory Reset

    Locking Options” section on page 4-2). Then press the Erase softkey. Performing a Factory Reset When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or reset to its default value: • CTL file—Erased •...
  • Page 193: Using The Quality Report Tool

    Unified IP Phone. The QRT feature is installed as part of the Cisco Unified Communications Manager installation. You can configure users’ Cisco Unified IP Phones with QRT. When you do so, users can report problems with phone calls by pressing the QRT softkey. This softkey is available only when the Cisco Unified IP Phone is in the Connected, Connected Conference, Connected Transfer, and/or OnHook states.
  • Page 194: Using Voice Quality Metrics

    Conversational quality scores (MOS CQ such as G.107) include impairment factors, such as delay, that degrade the natural flow of conversation. You can access voice quality metrics from the Cisco Unified IP Phone by using the Call Statistics screen (see the “Call Statistics Screen”...
  • Page 195: Troubleshooting Tips

    Note Where to Go for More Troubleshooting Information If you have additional questions about troubleshooting the Cisco Unified IP Phones, several Cisco.com web sites can provide you with more tips. Choose from the sites available for your access level. Cisco Unified IP Phone Troubleshooting Resources: •...
  • Page 196: Cleaning The Cisco Unified Ip Phone

    Cleaning the Cisco Unified IP Phone To clean your Cisco Unified IP phone, use only a dry soft cloth to gently wipe the phone and the LCD screen. Do not apply liquids or powders directly on the phone. As with all non-weather-proof electronics, liquids and powders can damage the components and cause failures.
  • Page 197: Appendix

    Providing Information to Users Via a Website If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users.
  • Page 198: Appendix A Providing Information To User Via A Website

    Cisco website, Cisco recommends that you provide links to the current documentation. If you do not want to or cannot send users to the Cisco website, Cisco suggests that you download the PDF files and provide them to end users on your website.
  • Page 199: How Users Subscribe To Services And Configure Phone Features

    How Users Subscribe to Services and Configure Phone Features End users can perform a variety of activities by using the Cisco Unified Communications Manager User Options web pages. These activities include subscribing to services, setting up speed dial and call forwarding numbers, configuring ring settings, and creating a personal address book.
  • Page 200: How Users Configure Personal Directory Entries

    How Users Configure Personal Directory Entries How the phone indicates that voice messages are waiting. • Make sure that you have used Cisco Unified Communications Manager to set up a message waiting indicator (MWI) method. How Users Configure Personal Directory Entries Users can configure personal directory entries on the Cisco Unified IP Phone.
  • Page 201 To configure Cisco Unified Communications Manager server information, click the Server button. Step 4 The Configure Cisco Unified CallManager Server Information window displays. Enter the IP address or host name and the port number of the Cisco Unified Communications Manager Step 5 server and click OK.
  • Page 202 Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 OL-18913-01...
  • Page 203: Appendix

    Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE This appendix provides information about feature support for the Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE using the SCCP or SIP protocol with Cisco Unified Communications Manager Release 7.1.
  • Page 204 Appendix B Feature Support by Protocol for Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and Table B-1 Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Feature Support by Protocol (continued) Cisco Unified IP Phones 7962G, 7942G,...
  • Page 205 Appendix B Feature Support by Protocol for Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and Table B-1 Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Feature Support by Protocol (continued) Cisco Unified IP Phones 7962G, 7942G,...
  • Page 206 Appendix B Feature Support by Protocol for Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and Table B-1 Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Feature Support by Protocol (continued) Cisco Unified IP Phones 7962G, 7942G,...
  • Page 207 Appendix B Feature Support by Protocol for Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and Table B-1 Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Feature Support by Protocol (continued) Cisco Unified IP Phones 7962G, 7942G,...
  • Page 208 Appendix B Feature Support by Protocol for Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 OL-18913-01...
  • Page 209: Appendix

    Installing the Cisco Unified Communications Manager Locale Installer If you are using Cisco Unified IP Phones in a locale other than English (United States), you must install the locale-specific version of the Cisco Unified Communications Manager Locale Installer on every Cisco Unified Communications Manager server in the cluster.
  • Page 210: A P P E N D I X C Supporting International Users

    In addition, while the call log or directory entry may display the full international number for the received call, the phone display may show the shortened local version of the number, without international or country codes. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 OL-18913-01...
  • Page 211: Appendix

    A P P E N D I X Technical Specifications The following sections describe the technical specifications for the Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE. Physical and Operating Environment Specifications, page D-1 • Cable Specifications, page D-2 •...
  • Page 212: Cable Specifications

    RJ-9 jack (4-conductor) for handset and headset connection. • RJ-45 jack for the LAN 10/100BaseT connection (labeled 10/100 SW on the Cisco Unified IP Phone • 7962G, 7942G, 7961G and 7941G; labeled 10/100/1000 SW on the Cisco Unified IP Phone 7961G-GE and 7941G-GE).
  • Page 213 BI_DD- BI_DA- BI_DC+ BI_DC- “BI” stands for bi-directional, while DA, DB, DC and DD stand for “Data A”, “Data Note B”, “Data C” and “Data D”, respectively. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 OL-18913-01...
  • Page 214 Appendix D Technical Specifications Network and Access Port Pinouts Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 OL-18913-01...
  • Page 215: Appendix

    They are a streamlined approach to get a new user and corresponding phone running on the system. These procedures are designed to be used on a mature Cisco Unified Communications Manager system where calling search spaces, partitions, and other complicated configuration have already been done and are in place for existing users.
  • Page 216: Adding A User To Cisco Unified Communications Manager

    Manager System Guide, Cisco Systems, Inc. Understanding the Directory chapter. Adding a User Directly to Cisco Unified Communications Manager If you are not using an LDAP directory, you can add a user directly to Cisco Unified Communications Manager Administration by following these steps: Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1...
  • Page 217: Appendix E Basic Phone Administration Step

    In the User Information pane of this window, enter the following: Step 2 User ID—Enter the end user identification name. Cisco Unified Communications Manager does – not permit modifying the user ID after it is created. You may use the following special characters: =, +, <, >, #, ;, \, , "", and blank spaces.
  • Page 218 Softkey Template—Choose the appropriate softkey template. The softkey template determines – the configuration of the softkeys on Cisco Unified IP Phones. Leave this field blank if the common device configuration contains the assigned softkey template. Softkey templates are defined on the Softkey Template Configuration window of Cisco Note Unified Communications Manager Administration (Device >...
  • Page 219 From the Route Partition drop-down list, choose the partition to which the directory number belongs. If you do not want to restrict access to the directory number, choose <None> for the partition. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 OL-18913-01...
  • Page 220 Use the Search fields and the Find button to locate the device with which you want to associate – to the user. Select the device, then click Save Selected/Changes. The user is now associated with the device. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 OL-18913-01...
  • Page 221: Performing Final End User Configuration Steps

    “Standard CCM End User Group.” To view all configured user groups, choose User Management > User Group. Click Save. Step 4 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 OL-18913-01...
  • Page 222 Auto Line Select 4-24 abbreviated dialing 5-2, B-1 auto pickup AC adapter, connecting to auto-registration access, to phone settings 3-14, 4-2 using access port auxiliary VLAN configuring connecting Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 IN-1 OL-18913-01...
  • Page 223 Cisco Unified Communications Manager Assistant destination override Cisco Unified IP Phone display, configuring adding manually to Cisco Unified Communications Manager 2-11 loop breakout Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 IN-2 OL-18913-01...
  • Page 224 Default Router 1-5 secure Device Authentication 4-41 configurable call forward display 5-4, 5-6 device authentication 1-14 configuration file Device Configuration menu creating displaying encrypted 1-15 editing values Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 IN-3 OL-18913-01...
  • Page 225 5-8, B-2 directories DSCP For Call Control help 4-31 DSCP For Configuration messages 4-31 DSCP For Services services 4-31 settings features configuring on phone, overview 1-11 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 IN-4 OL-18913-01...
  • Page 226 1-11 quality idle display using timeout 4-22 wireless, enabling XML service 4-22 headset button Idle URL 4-22 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 IN-5 OL-18913-01...
  • Page 227 5-11, B-3 Logging Display 4-31 join 5-10, B-3 log out across lines hunt groups Log server 4-34, 9-12 IPv6 Log server 4-36 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 IN-6 OL-18913-01...
  • Page 228 5-12 Domain Name music-on-hold 5-12 Host Name mute 5-12, B-3 IPv4 mute button, description of TFTP Server 2 4-12 MAC Address Operational VLAN ID Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 IN-7 OL-18913-01...
  • Page 229 2-3, 2-4 Network web page 8-2, 8-9 for the phone outage power over Ethernet on hook call transfer See PoE 5-12 on-hook dialing/pre-dial power source Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 IN-8 OL-18913-01...
  • Page 230 1-15 Recording Tone Local Volume 4-27 secure SRST reference 1-14 Recording Tone Remote Volume 4-27 security profiles 1-15 redial 5-13, B-4 signaling authentication 1-14 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 IN-9 OL-18913-01...
  • Page 231 8-3, 8-11 single button barge Stream 3 web page 8-3, 8-11 Stream 4 web page 8-3, 8-11 description Stream 5 web page 8-3, 8-11 softkey buttons Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 IN-10 OL-18913-01...
  • Page 232 5-13 call waiting programmable line keys 5-13 cbarge redial 5-13 Cisco IP Manager Assistant (Cisco IPMA) ring setting 5-14 client matter codes secure conference 5-14 conference Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 IN-11 OL-18913-01...
  • Page 233 Cisco Unified Communications DNS settings Manager 5-21 IP addressing and routing configuring personal directories network connectivity documentation for network outages Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 IN-12 OL-18913-01...
  • Page 234 Web Access Enabled 4-31 WebDialer web page about Access 8-2, 8-9 accessing Debug Display 8-3, 8-11 Device Information 8-2, 8-4 disabling access to Ethernet Information 8-2, 8-9 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 IN-13 OL-18913-01...
  • Page 235 Index Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 IN-14 OL-18913-01...

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7941g-ge7942g7941g7961g-ge7961g