Supermicro SuperServer SYS-122H-TN User Manual page 152

7.7 Technical Support Procedures
Before contacting Technical Support, take the following steps. Also, note that as a motherboard
manufacturer, Supermicro also sells motherboards through its channels, so it is best to first
check with your distributor or reseller for troubleshooting services. They should know of any
possible problems with the specific system configuration that was sold to you.
1. Refer to "Troubleshooting Procedures" on page 146
(https://www.supermicro.com/FAQ/index.php) before contacting Technical Support.
2. BIOS upgrades can be downloaded from our website
(https://www.supermicro.com/support/resources/bios_ipmi.php).
3. If you still cannot resolve the problem, include the following information when contacting
Supermicro for technical support:
Motherboard model and PCB revision number
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BIOS release date/version (This can be seen on the initial display when your system
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first boots up.)
System configuration
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4. An example of a Technical Support form is on our website at
https://webpr3.supermicro.com/SupportPortal.
5. Distributors: For immediate assistance, have your account number ready when placing a
call to our Technical Support department. For Supermicro contact information, refer to
"Contacting Supermicro" on page
Returning Merchandise for Service
A receipt or copy of your invoice marked with the date of purchase is required before any
warranty service will be rendered. You can obtain service by calling your vendor for a Returned
Merchandise Authorization (RMA) number. When returning the server to the manufacturer, the
RMA number should be prominently displayed on the outside of the shipping carton, and the
shipping package is mailed prepaid or hand-carried. Shipping and handling charges will be
applied for all orders that must be mailed when service is complete.
For faster service,
(https://www.supermicro.com/RmaForm).
Whenever possible, repack the server in the original Supermicro carton, using the original
packaging material. If these are no longer available, be sure to pack the server securely, using
packaging material to surround the server so that it does not shift within the carton and become
damaged during shipping.
SuperServer SYS-122H-TN: Troubleshooting and Support
13.
RMA authorizations
152
or see the FAQs on our website
may be requested online