Supermicro SuperServer SYS-110P-FRN2T User Manual
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Supermicro SuperServer SYS-110P-FRN2T User Manual

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SuperServer
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SYS-110P-FRN2T
SYS-110P-FRDN2T
USER'S MANUAL
Revision 1.0a

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Summary of Contents for Supermicro SuperServer SYS-110P-FRN2T

  • Page 1 SuperServer ® SYS-110P-FRN2T SYS-110P-FRDN2T USER’S MANUAL Revision 1.0a...
  • Page 2 State of California, USA. The State of California, County of Santa Clara shall be the exclusive venue for the resolution of any such disputes. Supermicro's total liability for all claims will not exceed the price paid for the hardware product.
  • Page 3 If you have any questions, please contact our support team at: support@supermicro.com This manual may be periodically updated without notice. Please check the Supermicro website for possible updates to the manual revision level. Secure Data Deletion A secure data deletion tool designed to fully erase all data from storage devices can be found on our website: https://www.supermicro.com/about/policies/disclaimer.cfm?url=/wdl/utility/...

  • Page 4: Table Of Contents

    SuperServer SYS-110P-FRN2T/FRDN2T User's Manual Contents Contacting Supermicro ......................8 Chapter 1 Introduction 1.1 Overview ..........................9 1.2 System Features ........................10 Front View .........................10 Control Panel .........................11 Power Supply Indicators ....................12 Rear View ..........................13 Top View ..........................14 1.3 System Architecture ......................15 Main Components ......................15 1.4 Motherboard Layout ......................16...
  • Page 5 Preface Chapter 3 Maintenance and Component Installation 3.1 Removing Power ........................27 3.2 Accessing the System ......................28 3.3 Processor and Heatsink Installation ...................29 The Processor Carrier Assembly ..................30 The Processor Heatsink Module (PHM) ................32 Preparing the CPU Socket for Installation ................33 Installing the PHM into the CPU Socket ................34 Removing the PHM from the CPU Socket ...............37 Removing the Processor Carrier Assembly from the PHM ..........38...
  • Page 6 SuperServer SYS-110P-FRN2T/FRDN2T/SYS-110P-FRDN2T User's Manual Chapter 4 Motherboard Connections 4.1 Power Connections ......................57 4.2 Headers and Connectors ....................59 Headers ..........................59 4.3 Input/Output Ports ......................64 Rear I/O Ports ........................64 4.4 Jumpers ..........................65 4.5 LED Indicators ........................67 Chapter 5 Software 5.1 Microsoft Windows OS Installation ..................69 5.2 Driver Installation ........................71...
  • Page 7 Preface 7.7 Reporting an Issue ......................83 Technical Support Procedures ..................83 Returning Merchandise for Service ...................83 Vendor Support Filing System ..................84 7.8 Feedback ..........................84 7.9 Contacting Supermicro .......................85 Appendix A Standardized Warning Statements for AC Systems Appendix B System Specifications...

  • Page 8: Contacting Supermicro

    SuperServer SYS-110P-FRN2T/FRDN2T User's Manual Contacting Supermicro Headquarters Address: Super Micro Computer, Inc. 980 Rock Ave. San Jose, CA 95131 U.S.A. Tel: +1 (408) 503-8000 Fax: +1 (408) 503-8008 Email: marketing@supermicro.com (General Information) Sales-USA@supermicro.com (Sales Inquiries) Government_Sales-USA@supermicro.com (Gov. Sales Inquiries) support@supermicro.com (Technical Support) RMA@supermicro.com (RMA Support)

  • Page 9: Chapter 1 Introduction

    Chapter 1: Introduction Chapter 1 Introduction 1.1 Overview This chapter provides a brief outline of the functions and features of the SuperServer SYS-110P-FRN2T/FRDN2T. It is based on the X12SPW-TF motherboard and the CSE-515M-R804/CSE-515M-R601 chassis. The following provides an overview of the specifications and capabilities. System Overview Motherboard X12SPW-TF...

  • Page 10: System Features

    Chapter 1: Introduction 1.2 System Features The following views of the system display the main features. Refer to Appendix B for additional specifications. Front View IPMI LAN Port VGA Port COM Port Control Panel LAN Ports Service Tag Rack Ear Bracket USB Ports Rack Ear Bracket Figure 1-1.

  • Page 11: Control Panel

    Chapter 1: Introduction Control Panel HDD LED NIC LEDs Information LED Power LED UID Button Power Button Figure 1-2. Control Panel Control Panel Features Feature Description Solid red indicates an overheated condition. Information LED 1Hz blinking red indicates a fan failure. NIC2 LED Flashing indicates network activity on LAN port 2.

  • Page 12: Power Supply Indicators

    Chapter 1: Introduction Power Supply Indicators Power Supply Indicators Power Supply Condition Green LED Amber LED No AC power to power supply Power supply critical events causing a shutdown/failure/OCP/OVP/fan failure/ OTP/UVP Power supply warning events when the power supply continues to operate, high Blinking at 1Hz temperature, over voltage, under voltage, etc.

  • Page 13: Rear View

    Chapter 1: Introduction Rear View Power Supply 2 Power Supply 1 Fans Figure 1-3. SYS-110P-FRN2T: Rear View Power Supply 2 Power Supply 1 Fans Figure 1-4. 110P-FRDN2T: Rear View System Features: Rear Feature Description Power Supplies Two redundant power supply modules, PWS1 on the right, PWS2 on the left Fans Five system fans...

  • Page 14: Top View

    Chapter 1: Introduction Top View Fixed HDD Bays 1 M.2 Slot 2 SuperDOM Ports Air Shroud 8 DIMM Slots Processor Power Supply Module(s) 5 System Fans Figure 1-5. System: Top View System Features: Top Feature Description Power Supply Single 800W module (FRN2T) or dual redundant 600W modules (FRDN2T) M.2 slot Single PCIe 3.0 x4/SATA3 M.2 SuperDOM ports...

  • Page 15: System Architecture

    Chapter 1: Introduction 1.3 System Architecture This section covers the locations of the system electrical components of the motherboard and the overall system. Main Components RSC-W-66G4 X12SPW-TF Figure 1-6. Main Component Locations...

  • Page 16: Motherboard Layout

    Chapter 1: Introduction 1.4 Motherboard Layout Below is a layout of the X12SPW-TF motherboard with jumper, connector, and LED locations shown. See the table on the following page for descriptions. For detailed descriptions, pinout information and jumper settings, refer to Chapter 4 or the motherboard manual. USB4/5 (3.0) UID-LED IPMI_LAN COM1...

  • Page 17: Quick Reference Table

    LAN (RJ45) Ports M.2-H M.2 PCIe 3.0 x4/SATA3 Slot (supports M-Key 2280 and 22110) SXB1A, SXB1B, SXB1C Supermicro Proprietary WIO Left Add-on Card Slots SXB2 Supermicro Proprietary WIO Right Add-on Card Slot S-SATA0, S-SATA1 SATA 3.0 Ports with SATA DOM Power...
  • Page 18 Chapter 1: Introduction USB0/1 Back Panel Universal Serial Bus (USB) 2.0 Ports USB2/3 Front Accessible USB 2.0 Headers USB4/5 (3.2 Gen 1) Back Panel USB 3.2 Gen 1 Ports USB6/7 (3.2 Gen 1) Front Accessible USB 3.2 Gen 1 Header USB8 (3.2 Gen 1) USB 3.2 Gen 1 Type-A Header VGA Port...

  • Page 19: Chipset Block Diagram

    Chapter 1: Introduction Chipset Block Diagram CPU1-B1 CPU1-A1 CPU1-D1 CPU1-C1 CPU1-E1 CPU1-H1 PVCCIN_CPU1 12V_STBY VR13HC 7+1 PHASE 300W CPU1 DDR4 PECI:30 SOCKET ID:0 DMI3 PCI-E X16 G4 (LANE REVERSE) 0~15 WIOR PCI-E TWO X4 G4 SlimSAS NVME X2 PCI-E TWO X4 G4 SlimSAS NVME X2 PCI-E X16 G4...

  • Page 20: Chapter 2 Server Installation

    Chapter 2: Server Installation Chapter 2 Server Installation 2.1 Overview This chapter provides advice and instructions for mounting your system in a server rack. If your system is not already fully integrated with processors, system memory etc., refer to Chapter 3 for details on installing those specific components.

  • Page 21: Rack Precautions

    Chapter 2: Server Installation • This product is not suitable for use with visual display workplace devices according to §2 of the German Ordinance for Work with Visual Display Units. Rack Precautions • Ensure that the leveling jacks on the bottom of the rack are extended to the floor so that the full weight of the rack rests on them.

  • Page 22: Airflow

    Chapter 2: Server Installation Airflow Equipment should be mounted into a rack so that the amount of airflow required for safe operation is not compromised. Mechanical Loading Equipment should be mounted into a rack so that a hazardous condition does not arise due to uneven mechanical loading.

  • Page 23: Identifying The Sections Of The Rack Rails

    Chapter 2: Server Installation 2.4 Identifying the Sections of the Rack Rails The chassis package includes two rack rail assemblies in the rack mounting kit. Each as- sembly consists of two sections: an inner fixed chassis rail that secures directly to the server chassis and an outer fixed rack rail that secures directly to the rack itself.

  • Page 24: Inner Rails

    Chapter 2: Server Installation Inner Rails The inner rails are pre-attached to the chassis, but should the need arise to remove them, reinstallation of the rails is simple and can be accomplished with a screwdriver. Installing the Inner Rails 1. Place the inner rail on the side of the chassis aligning the hooks of the chassis with the inner rail holes.

  • Page 25: Outer Rails

    Chapter 2: Server Installation Outer Rails Outer rails attach to the rack and hold the server in place. The outer rails for the chassis extend between 30 inches and 33 inches. Installing the Outer Rails to the Rack 1. Attach the short bracket to the outside of the long bracket. Align the pins of the rail with the slides.

  • Page 26: Installing The Chassis Into The Rack

    Chapter 2: Server Installation 2.5 Installing the Chassis into the Rack 1. Confirm that the chassis includes the inner rails and rail extensions. Also, confirm that the outer rails are installed on the rack. 2. Align the chassis rails with the front of the rack rails. 3.

  • Page 27: Chapter 3 Maintenance And Component Installation

    Chapter 3: Maintenance and Component Installation Chapter 3 Maintenance and Component Installation This chapter provides instructions on installing and replacing main system components. To prevent compatibility issues, only use components that match the specifications and/or part numbers given. Installation or replacement of most components require that power first be removed from the system.

  • Page 28: Accessing The System

    Chapter 3: Maintenance and Component Installation 3.2 Accessing the System The CSE-515M-R804/CSE-515M-R601 chassis features a removable top cover, which allows easy access to the inside of the chassis. Removing the Chassis Cover 1. Power down the system as described in Section 3.1. 2.

  • Page 29: Processor And Heatsink Installation

    Thermal grease is pre-applied on a new heatsink. No additional thermal grease is needed. • Refer to the Supermicro website for updates on processor support. • All graphics in this manual are for illustration only. Your components may look different.

  • Page 30: The Processor Carrier Assembly

    Chapter 3: Maintenance and Component Installation The Processor Carrier Assembly The processor carrier assembly is comprised of the processor and the processor carrier. To create the processor carrier assembly, please follow the steps below: Note: Before installation, be sure to review the Static-Sensitive Devices section earlier in this chapter.
  • Page 31 Chapter 3: Maintenance and Component Installation 3. Locate the lever on the carrier and press it down as shown below. Lever 4. Using pin 1 as a guide, carefully align the CPU keys on the processor (A & B) with those on the carrier (a &...

  • Page 32: The Processor Heatsink Module (Phm)

    Chapter 3: Maintenance and Component Installation The Processor Heatsink Module (PHM) After creating the processor carrier assembly, mount the heatsink onto the carrier assembly to form the processor heatsink module (PHM). Note: If this is a new heatsink, the thermal grease has been pre-applied. Otherwise, apply the proper amount of thermal grease to the underside of the heatsink.

  • Page 33: Preparing The Cpu Socket For Installation

    Chapter 3: Maintenance and Component Installation Preparing the CPU Socket for Installation The CPU socket comes with a plastic protective cover, which needs to be removed before installing the Processor Heatsink Module (PHM). Do this by gently squeezing the grip tabs then pulling the cover off.

  • Page 34: Installing The Phm Into The Cpu Socket

    Chapter 3: Maintenance and Component Installation Installing the PHM into the CPU Socket 1. Remove the plastic protective cover from the CPU socket. Gently squeeze the grip tabs then pull the cover off. CPU Socket with Plastic Protective Cover Grip Tabs...
  • Page 35 Chapter 3: Maintenance and Component Installation 2. Locate four threaded fasteners (a, b, c, d) on the CPU socket. CPU Socket Threaded Fastener (a, b, c, d: Threaded Fasteners) CPU Socket Pin1 3. Locate four PEEK nuts (A, B, C, D) and four rotating wires (1, 2, 3, 4) on the heatsink as shown below.
  • Page 36 Chapter 3: Maintenance and Component Installation 5. Align nut A (next to the triangles and pin 1) on the heatsink with threaded fastener "a" on the CPU socket. Also align nuts B, C, D on the heatsink with threaded fasteners b, c, d on the CPU socket.

  • Page 37: Removing The Phm From The Cpu Socket

    Chapter 3: Maintenance and Component Installation Removing the PHM from the CPU Socket Be sure the system is shut down and all AC power cords are unplugged. 1. Use a t30-bit screwdriver to loosen the four PEEK nuts on the heatsink in the sequence of A, B, C, and D.

  • Page 38: Removing The Processor Carrier Assembly From The Phm

    Chapter 3: Maintenance and Component Installation Removing the Processor Carrier Assembly from the PHM Detach the four plastic clips (a, b, c, d) on the processor carrier assembly from the four corners of the heatsink (A, B, C, D) as shown below, and lift off the processor carrier assembly. Processor Carrier Assembly Pin 1 Pin 1...

  • Page 39: Removing The Processor From The Carrier Assembly

    Chapter 3: Maintenance and Component Installation Removing the Processor from the Carrier Assembly Unlock the lever from its locked position and push it upwards to disengage the processor from the carrier as shown below right. Carefully remove the processor from the carrier. Processor Carrier Assembly Lever Note: Handle the processor with care to avoid damage.

  • Page 40: Memory

    LRDIMM-3DS (4R/8R) X4 4H-128 GB 3200 4H-256 GB Check the Supermicro website for possible updates to memory support. General Guidelines for Optimizing Memory Performance • For optimal performance, use DDR4 memory of the same type, size, and speed. • Mixed DIMM speeds can be installed. However, all DIMMs will run at the speed of the slowest DIMM.

  • Page 41: Dimm Installation

    Chapter 3: Maintenance and Component Installation DIMM Installation COM1 UID-SW UID-LED USB4/5(3.0) LAN2 1. Insert the desired number of DIMMs LAN1 USB0/1 IPMI_LAN into the memory slots based on the MH16 MH15 recommended DIMM population table. JBT1 CMOS CLEAR I-SATA4~7 BIOS JRK1 LICENSE...

  • Page 42: Motherboard Battery

    Chapter 3: Maintenance and Component Installation 3.5 Motherboard Battery The motherboard uses non-volatile memory to retain system information when system power is removed. This memory is powered by a lithium battery residing on the motherboard. Replacing the Battery Begin by removing power from the system. 1.

  • Page 43: Storage Drives

    SYS-110P-FRN2T/FRDN2T system page. Note: Enterprise level hard disk drives are recommended for use in Supermicro chassis and servers. For information on recommended HDDs, visit the Supermicro website product pages. Hard Drives Your server may or may not have come with fixed internal hard drives installed. Up to two 2.5"...

  • Page 44: Installing Drives

    Chapter 3: Maintenance and Component Installation Installing Drives The system supports two SATA3 drives by default. Installing 2.5" Drives to the Chassis Floor 1. Obtain the mounting bracket and secure the drive(s) to the bracket. 2. Secure the drives to the chassis floor using four screws. 3.

  • Page 45: Pci Expansion Cards

    Chapter 3: Maintenance and Component Installation 3.7 PCI Expansion Cards The system includes a pre-installed riser card that positions one or two full-height, PCIe x16 cards at a 90 degree angle, allowing it to fit inside the chassis. Installing PCI Expansion Cards 1.
  • Page 46 Chapter 3: Maintenance and Component Installation 4. Insert the expansion card into the riser card slot while aligning the card rear bracket with the chassis slot. 5. Secure the card bracket with screws. Screws Figure 3-7. Inserting the Expansion Card into the Riser Card Bracket 6.

  • Page 47: System Cooling

    Chapter 3: Maintenance and Component Installation 3.8 System Cooling The SuperServer SYS-110P-FRN2T/FRDN2T comes with five counter-rotating, hot-swappable fans and two air shrouds. Make sure the chassis top cover makes a good seal so the cooling air circulates properly through the chassis.

  • Page 48: Air Shrouds

    Chapter 3: Maintenance and Component Installation Lever Figure 3-9. Replacing the System Fans Air Shrouds The SYS-110P-FRN2T/FRDN2T supports two air shrouds, one to direct airflow to the CPU and another to direct airflow to the PCIe cards. There are two types of PCIe card air shrouds, one for full-height cards and one for half-height cards.
  • Page 49 Chapter 3: Maintenance and Component Installation Figure 3-10. Installing Air Shrouds for CPU and Optional NVIDIA T4 GPU Cards...
  • Page 50 Chapter 3: Maintenance and Component Installation Figure 3-11. Installing Air Shrouds for CPU and Optional Full-Height Full-Length Cards Incorrect Incorrect Correct...

  • Page 51: Checking The Server Air Flow

    Chapter 3: Maintenance and Component Installation Checking the Server Air Flow • Make sure there are no objects to obstruct airflow in and out of the server. • Use only recommended server parts. • Make sure no wires or foreign objects obstruct air flow through the chassis. Pull all excess cabling out of the airflow path or use shorter cables.

  • Page 52: Power Supply

    100V to 240V input range. The 800W DC power supplies can operate at a -44Vdc to -65Vdc input range. If replacing a power supply, the system does not need to be powered down. New units can be ordered directly from Supermicro or authorized distributors. Power Supply Failure The SYS-110P-FRN2T/FRDN2T includes a redundant power supply, which allows the server to continue running when one power supply has been removed.
  • Page 53 Chapter 3: Maintenance and Component Installation 3. Disconnect the power cord from the power strip or outlet. 4. Disconnect the power cord from the power supply inlet. 5. Push the release button towards the handle. 6. Using the handle, pull the power supply out of the chassis. 7.
  • Page 54 Chapter 3: Maintenance and Component Installation Replacing the Power Supply (110P-FRDN2T) 1. Use the system's remote management to find the failed power supply. 2. Check the power supply's LED. Power Supply LED States LED Color Definition No power input Amber Power supply is off or failed Power supply is on and Green...
  • Page 55 Chapter 3: Maintenance and Component Installation Release Button Figure 3-15. Removing the Power Supply...

  • Page 56: Bmc

    Chapter 3: Maintenance and Component Installation 3.10 BMC The BMC can be reset using the button on the front control panel or on the chassis rear. • Reset—Press and hold the button. After six seconds, the LED blinks at 2Hz. The BMC resets and the reset duration is ~250ms.

  • Page 57: Chapter 4 Motherboard Connections

    Chapter 4: Motherboard Connections Chapter 4 Motherboard Connections This section describes the connections on the motherboard and provides pinout definitions. Note that depending on how the system is configured, not all connections are required. The LEDs on the motherboard are also described here. A motherboard layout indicating component locations may be found in Chapter 1.
  • Page 58 Chapter 4: Motherboard Connections 8-Pin Power Connector JPWR1 is an 8-pin 12V DC power input for the CPU that must be connected to the power supply. Refer to the table below for pin definitions. 8-pin Power Pin Definitions Pin# Definition 1 - 4 Ground 5 - 8...

  • Page 59: Headers And Connectors

    Chapter 4: Motherboard Connections 4.2 Headers and Connectors Headers Fan Headers There are seven 4-pin fan headers (FAN1 - FAN7) on the motherboard. All these 4-pin fan headers are backwards compatible with the traditional 3-pin fans. However, fan speed control is available for 4-pin fans only by the Thermal Management via the IPMI 2.0 interface.
  • Page 60 Port 80 connection. Use this header to enhance system performance and data security. Refer to the table below for pin definitions. Please go to the following link for more information on the TPM: http://www.supermicro.com/manuals/other/TPM.pdf. Trusted Platform Module Header Pin Definitions...
  • Page 61 NIC add-on card that supports NC-SI and must use a special cable. Please contact Supermicro at www. supermicro.com to purchase the cable for this header. Refer to the table below for pin definitions.
  • Page 62 Note: For more information on the SATA HostRAID configuration, please refer to the Intel SATA HostRAID user's guide posted on our website at http://www.supermicro.com. M.2 Slot The motherboard has one M.2 slot. M.2 was formerly known as Next Generation Form Factor (NGFF) and serves to replace mini PCIe.
  • Page 63 Chapter 4: Motherboard Connections Intel RAID Key Header The JRK1 header allows you to enable RAID functions for NVMe connections. Refer to the table below for pin definitions. Intel RAID Key Header Pin Definitions Pin# Defintion PU 3.3V Stdby PCH RAID KEY NVM Express Connections There are two Slimline SAS connectors located on the motherboard to support two PCIe 4.0 x4 NVMe connections.

  • Page 64: Input/Output Ports

    Chapter 4: Motherboard Connections 4.3 Input/Output Ports Rear I/O Ports See the figure below for the locations and descriptions of the I/O ports on the rear of the motherboard. Figure 4-2. Rear I/O Ports Rear I/O Ports Description Description COM Port 1 USB5 (3.2 Gen 1) Dedicated IPMI LAN LAN1...

  • Page 65: Jumpers

    Chapter 4: Motherboard Connections 4.4 Jumpers Explanation of Jumpers To modify the operation of the motherboard, jumpers can be used to choose between optional settings. Jumpers create shorts between two pins to change the function of the connector. Pin 1 is identified with a square solder pad on the printed circuit board. See the diagram below for an example of jumping pins 1 and 2.
  • Page 66 Chapter 4: Motherboard Connections LAN Port Enable/Disable Use JPL3 to enable or disable LAN ports 1 and 2. LAN Port Enable/Disable Jumper Settings Jumper Setting Definition Pins 1-2 Enabled Pins 2-3 Disabled ME Manufacturing Mode Close pins 2-3 of jumper JPME1 to bypass SPI flash security and force the system to operate in the manufacturing mode, which will allow the user to flash the system firmware from a host server for system setting modifications.

  • Page 67: Led Indicators

    Chapter 4: Motherboard Connections 4.5 LED Indicators Power Fail LED The Power Fail LED connection is located on pins 5 and 6 of JF1. Refer to the table below for pin definitions. Power Fail LED Pin Definitions (JF1) Pin# Definition 3.3V PWR Supply Fail Overheat (OH)/Fan Fail...
  • Page 68 Chapter 4: Motherboard Connections HDD LED The HDD LED connection is located on pins 13 and 14 of JF1. Attach a cable to pin 14 to show hard drive activity status. Refer to the table below for pin definitions. HDD LED Pin Definitions (JF1) Pins Definition...

  • Page 69: Chapter 5 Software

    USB flash or media drive, or the BMC KVM console. 2. Retrieve the proper RST/RSTe driver. Go to the Supermicro web page for your motherboard and click on "Download the Latest Drivers and Utilities", select the proper driver, and copy it to a USB flash drive.
  • Page 70 Chapter 5: Software 4. During Windows Setup, continue to the dialog where you select the drives on which to install Windows. If the disk you want to use is not listed, click on “Load driver” link at the bottom left corner. Figure 5-2.

  • Page 71: Driver Installation

    The Supermicro website contains drivers and utilities for your system at https://www. supermicro.com/wdl. Some of these must be installed, such as the chipset driver. After accessing the website, go into the CDR_Images (in the parent directory of the above link) and locate the ISO file for your motherboard. Download this file to a USB flash or media drive or a DVD.

  • Page 72: Superdoctor ® 5

    5.3 SuperDoctor ® The Supermicro SuperDoctor 5 is a program that functions in a command-line or web-based interface for Windows and Linux operating systems. The program monitors such system health information as CPU temperature, system voltages, system power consumption, fan speed, and provides alerts via email or Simple Network Management Protocol (SNMP).

  • Page 73: Bmc

    There are several BIOS settings that are related to BMC. For general documentation and information on BMC, visit our website at: https://www.supermicro.com/en/solutions/management-software/bmc-resources BMC ADMIN User Password For security, each system is assigned a unique default BMC password for the ADMIN user.

  • Page 74: Chapter 6 Optional Components

    The JTPM1 header is used to connect a Trusted Platform Module (TPM). A TPM is a security device that supports encryption and authentication in hard drives. It enables the motherboard to deny access if the TPM associated with the hard drive is not installed in the system. Details and installation procedures are at: http://www.supermicro.com/manuals/other/TPM.pdf.

  • Page 75: Chapter 7 Troubleshooting And Support

    Chapter 7 Troubleshooting and Support 7.1 Information Resources Website A great deal of information is available on the Supermicro website, supermicro.com. Menu Icon Figure 7-1. Supermicro Website • Specifications for servers and other hardware are available by clicking the menu icon, then selecting the Products option.

  • Page 76: Direct Links For General Support And Information

    SuperDoctor5 Large Deployment Guide For validated memory, use our Product Resources page Product Matrices page for links to tables summarizing specs for systems, motherboards, power supplies, riser cards, add-on cards, etc. Security Center for recent security notices Supermicro Phone and Addresses...

  • Page 77: Intelligent Platform Management Interface (Ipmi)

    The system supports the Intelligent Platform Management Interface (IPMI). IPMI is used to provide remote access, monitoring, and management. There are several BIOS settings that are related to IPMI. For general documentation and information on IPMI, please visit our website at: https://www. supermicro.com/solutions/IPMI.cfm. Figure 7-2. IPMI Sample...

  • Page 78: Troubleshooting Procedures

    Chapter 7: Troubleshooting and Support 7.3 Troubleshooting Procedures Use the following procedures to troubleshoot your system. If you have followed all of the procedures below and still need assistance, refer to the Technical Support Procedures Returning Merchandise for Service section(s) in this chapter. the system before changing any non hot-swap hardware components.

  • Page 79: Losing The System's Setup Configuration

    2. Memory support: Make sure that the memory modules are supported by testing the modules using memtest86 or a similar utility. Note: Refer to the product page on our website at http://www.supermicro.com for memory and CPU support and updates. 3. HDD support: Make sure that all hard disk drives (HDDs) work properly. Replace the bad HDDs with good ones.
  • Page 80 Chapter 7: Troubleshooting and Support If the system becomes unstable before or during OS installation, check the following: 1. Source of installation: Make sure that the devices used for installation are working properly, including boot devices such as CD. 2. Cable connection: Check to make sure that all cables are connected and working properly.

  • Page 81: Crash Dump Using Ipmi

    In the event of a processor internal error (IERR) that crashes your system, you may want to provide information to support staff. You can download a crash dump of status information using IPMI. The IPMI manual is available at https://www.supermicro.com/solutions/IPMI.cfm. Check IPMI Error Log 1.

  • Page 82: Cmos Clear

    Chapter 7: Troubleshooting and Support 7.5 CMOS Clear JBT1 is used to clear CMOS, which will also clear any passwords. Instead of pins, this jumper consists of contact pads to prevent accidentally clearing the contents of CMOS. To Clear CMOS 1.

  • Page 83: Where To Get Replacement Components

    7.6 Where to Get Replacement Components If you need replacement parts for your system, to ensure the highest level of professional service and technical support, purchase exclusively from our Supermicro Authorized Distributors/System Integrators/Resellers. A list can be found at: http://www.supermicro.com.

  • Page 84: Vendor Support Filing System

    For issues related to Red Hat Enterprise Linux, since it is a subscription based OS, contact your account representative. 7.8 Feedback Supermicro values your feedback as we strive to improve our customer experience in all facets of our business. Please email us at techwriterteam@supermicro.com to provide feedback on our manuals.

  • Page 85: Contacting Supermicro

    San Jose, CA 95131 U.S.A. Tel: +1 (408) 503-8000 Fax: +1 (408) 503-8008 Email: marketing@supermicro.com (General Information) Sales-USA@supermicro.com (Sales Inquiries) Government_Sales-USA@supermicro.com (Gov. Sales Inquiries) support@supermicro.com (Technical Support) RMA@supermicro.com (RMA Support) Webmaster@supermicro.com (Webmaster) Website: www.supermicro.com Europe Address: Super Micro Computer B.V.

  • Page 86: Appendix A Standardized Warning Statements For Ac Systems

    Supermicro's Technical Support department for assistance. Only certified technicians should attempt to install or configure components. Read this appendix in its entirety before installing or configuring components in the Supermicro chassis. These warnings may also be found on our website at http://www.supermicro.com/about/...
  • Page 87 Appendix A: Warning Statements Warnung WICHTIGE SICHERHEITSHINWEISE Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.
  • Page 88 Appendix A: Warning Statements . ٌ ‫ا ك ً ف حالة و ٌ يك أى تتسبب ف اصابة جسذ ة ٌ هذا الزهز ع ٌ خطز !تحذ ز‬ ‫قبل أى تعول عىل أي هعذات،يك عىل علن بالوخاطز ال ا ٌجوة عي الذوائز‬ ٍ...
  • Page 89 Appendix A: Warning Statements Warnung Vor dem Anschließen des Systems an die Stromquelle die Installationsanweisungen lesen. ¡Advertencia! Lea las instrucciones de instalación antes de conectar el sistema a la red de alimentación. Attention Avant de brancher le système sur la source d'alimentation, consulter les directives d'installation. .‫יש...
  • Page 90 Appendix A: Warning Statements Warnung Dieses Produkt ist darauf angewiesen, dass im Gebäude ein Kurzschluss- bzw. Überstromschutz installiert ist. Stellen Sie sicher, dass der Nennwert der Schutzvorrichtung nicht mehr als: 250 V, 20 A beträgt. ¡Advertencia! Este equipo utiliza el sistema de protección contra cortocircuitos (o sobrecorrientes) del edificio.
  • Page 91 Appendix A: Warning Statements Power Disconnection Warning Warning! The system must be disconnected from all sources of power and the power cord removed from the power supply module(s) before accessing the chassis interior to install or remove system components. 電源切断の警告 システムコンポーネントの取り付けまたは取り外しのために、...
  • Page 92 Appendix A: Warning Statements ‫אזהרה מפני ניתוק חשמלי‬ ‫!אזהרה‬ ‫יש לנתק את המערכת מכל מקורות החשמל ויש להסיר את כבל החשמלי מהספק‬ ‫.לפני גישה לחלק הפנימי של המארז לצורך התקנת או הסרת רכיבים‬ ‫يجب فصم اننظاو من جميع مصادر انطاقت وإ ز انت سهك انكهرباء من وحدة امداد‬ ‫انطاقت...
  • Page 93 Appendix A: Warning Statements ¡Advertencia! Solamente el personal calificado debe instalar, reemplazar o utilizar este equipo. Attention Il est vivement recommandé de confier l'installation, le remplacement et la maintenance de ces équipements à des personnels qualifiés et expérimentés. !‫אזהרה‬ .‫צוות מוסמך בלבד רשאי להתקין, להחליף את הציוד או לתת שירות עבור הציוד‬ ‫واملدربيه...
  • Page 94 Appendix A: Warning Statements Warnung Diese Einheit ist zur Installation in Bereichen mit beschränktem Zutritt vorgesehen. Der Zutritt zu derartigen Bereichen ist nur mit einem Spezialwerkzeug, Schloss und Schlüssel oder einer sonstigen Sicherheitsvorkehrung möglich. ¡Advertencia! Esta unidad ha sido diseñada para instalación en áreas de acceso restringido. Sólo puede obtenerse acceso a una de estas áreas mediante la utilización de una herramienta especial, cerradura con llave u otro medio de seguridad.
  • Page 95 Appendix A: Warning Statements Battery Handling Warning! There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions 電池の取り扱い...
  • Page 96 Appendix A: Warning Statements ‫هناك خطر من انفجار يف حالة اسحبذال البطارية بطريقة غري صحيحة فعليل‬ ‫اسحبذال البطارية‬ ‫فقط بنفس النىع أو ما يعادلها مام أوصث به الرشمة املصنعة‬ ‫جخلص من البطاريات املسحعملة وفقا لحعليامت الرشمة الصانعة‬ 경고! 배터리가 올바르게 교체되지 않으면 폭발의 위험이 있습니다. 기존 배터리와 동일하거나 제 조사에서...
  • Page 97 Appendix A: Warning Statements ¡Advertencia! Puede que esta unidad tenga más de una conexión para fuentes de alimentación. Para cortar por completo el suministro de energía, deben desconectarse todas las conexiones. Attention Cette unité peut avoir plus d'une connexion d'alimentation. Pour supprimer toute tension et tout courant électrique de l'unité, toutes les connexions d'alimentation doivent être débranchées.
  • Page 98 Appendix A: Warning Statements Backplane Voltage Warning! Hazardous voltage or energy is present on the backplane when the system is operating. Use caution when servicing. バックプレーンの電圧 システムの稼働中は危険な電圧または電力が、 バックプレーン上にかかっています。 修理する際には注意く ださい。 警告 当系统正在进行时，背板上有很危险的电压或能量，进行维修时务必小心。 警告 當系統正在進行時，背板上有危險的電壓或能量，進行維修時務必小心。 Warnung Wenn das System in Betrieb ist, treten auf der Rückwandplatine gefährliche Spannungen oder Energien auf.
  • Page 99 Appendix A: Warning Statements ‫هناك خطز مه التيار الكهزبايئ أوالطاقة املىجىدة عىل اللىحة‬ ‫عندما يكىن النظام يعمل كه حذ ر ا عند خدمة هذا الجهاس‬ 경고! 시스템이 동작 중일 때 후면판 (Backplane)에는 위험한 전압이나 에너지가 발생 합니다. 서비스 작업 시 주의하십시오. Waarschuwing Een gevaarlijke spanning of energie is aanwezig op de backplane wanneer het systeem in gebruik is.
  • Page 100 Appendix A: Warning Statements ‫תיאום חוקי החשמל הארצי‬ !‫אזהרה‬ .‫התקנת הציוד חייבת להיות תואמת לחוקי החשמל המקומיים והארציים‬ ‫تركيب املعدات الكهربائية يجب أن ميتثل للقىاويه املحلية والىطىية املتعلقة‬ ‫بالكهرباء‬ 경고! 현 지역 및 국가의 전기 규정에 따라 장비를 설치해야 합니다. Waarschuwing Bij installatie van de apparatuur moet worden voldaan aan de lokale en nationale elektriciteitsvoorschriften.
  • Page 101 Appendix A: Warning Statements Attention La mise au rebut ou le recyclage de ce produit sont généralement soumis à des lois et/ou directives de respect de l'environnement. Renseignez-vous auprès de l'organisme compétent. ‫סילוק המוצר‬ !‫אזהרה‬ .‫סילוק סופי של מוצר זה חייב להיות בהתאם להנחיות וחוקי המדינה‬ ‫التخلص...
  • Page 102 Appendix A: Warning Statements Warnung Gefährlich Bewegende Teile. Von den bewegenden Lüfterblätter fern halten. Die Lüfter drehen sich u. U. noch, wenn die Lüfterbaugruppe aus dem Chassis genommen wird. Halten Sie Finger, Schraubendreher und andere Gegenstände von den Öffnungen des Lüftergehäuses entfernt.
  • Page 103 Verbindungskabeln, Stromkabeln und/oder Adapater, die Ihre örtlichen Sicherheitsstandards einhalten. Der Gebrauch von anderen Kabeln und Adapter können Fehlfunktionen oder Feuer verursachen. Die Richtlinien untersagen das Nutzen von UL oder CAS zertifizierten Kabeln (mit UL/CSA gekennzeichnet), an Geräten oder Produkten die nicht mit Supermicro gekennzeichnet sind.
  • Page 104 ‫.قيرح وأ لطع يف ببستي دق ىرخأ تالوحمو تالباك يأ مادختسا .ميلسلا سباقلاو لصوملا مجح‬ ‫ لبق نم ةدمتعملا تالباكلا مادختسا تادعملاو ةيئابرهكلا ةزهجألل ةمالسلا نوناق رظحي‬UL ‫ وأ‬CSA ‫( ةمالع لمحت يتلاو‬UL/CSA) ‫ لبق نم ةددحملاو ةينعملا تاجتنملا ريغ ىرخأ تادعم يأ عم‬Supermicro.
  • Page 105 사항을 준수하여 제공되거나 지정된 연결 혹은 구매 케이블, 전원 케이블 및 AC 어댑터를 사용하십시오. 다른 케이블이나 어댑터를 사용하면 오작동이나 화재가 발생할 수 있습니다. 전기 용품 안전법은 UL 또는 CSA 인증 케이블 (코드에 UL / CSA가 표시된 케이블)을 Supermicro 가 지정한 제품 이외의 전기 장치에 사용하는 것을 금지합니다. Stroomkabel en AC-Adapter...

  • Page 106: Appendix B System Specifications

    Appendix B: System Specifications Appendix B System Specifications Processors 3rd Generation Intel Xeon Scalable series [Socket P+ (LGA4189)] processor with up to 40 cores and a thermal design power (TDP) of up to 270W Note: Refer to the motherboard specifications pages on our website for updates to supported processors. Chipset Intel C621A BIOS...
  • Page 107 Appendix B: System Specifications Power Supply SYS-110P-FRN2T: PWS-804P-1R, 800W AC Redundant Power Supplies with PMBus; 80 Plus Platinum Level Certified Output Voltages: 750W: 100 to 127 Vac 800W: 200 to 240 Vac 800W: 230 to 240 Vdc Input Currents: 750W: 100 to 127 Vac, 10 A 800W: 200 to 240 Vac, 5.5 A 800W: 230 to 240 Vdc, 5.5 A +5 V standby: 4 A max, 0 A min...
  • Page 108 Appendix B: System Specifications Regulatory Compliance FCC, ICES, CE, UKCA, VCCI, RCM, NRTL, CB, CCC Applied Directives, Standards EMC/EMI: 2014/30/EU (EMC Directive) Electromagnetic Compatibility Regulations 2016 FCC Part 15 Subpart B ICES-003 VCCI-CISPR 32 AS/NZS CISPR 32 EN/BS 55032 EN/BS 55035 CISPR 32 CISPR 24/CISPR 35 EN/BS 61000-3-2...

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