Hold A Call; Resume A Call; Resume A Call On A Vvx Expansion Module; End An Active Audio Call - Polycom VVX 201 Series User Manual

Hold a Call

You can place any active call on hold.
» During an active call, select Hold.
If you're in the Calls screen, highlight the call first.
A hold icon is displayed on the line of the held call, and a red LED light flashes on the line key for
all phones except VVX 201 phones.

Resume a Call

You can view and resume all held calls in the Active Call, Lines, and Calls screens.
» Do one of the following:
Select Resume.
From the Calls screen, select the call to highlight it, and select Resume.

Resume a Call on a VVX Expansion Module

You can resume calls placed on hold by other contacts from your VVX Expansion Module. A flashing red
LED light on a line key on the expansion module indicates a call is on hold on the contact's line.
» Press the line key corresponding to the line with the held call.

End an Active Audio Call

You can end an active call on your phone at any time.
» Do one of the following:
Place the handset on the cradle.
Press End Call.
In the Calls screen, highlight the call and press End Call.

End a Held Call

You cannot end calls that are on hold. You must resume held calls before ending them.
» From the Calls screen, select the held call and press Resume > End Call.

Transferring Calls

You can transfer active or held calls to another person using the following transfer types:
● Blind transfer Transfer calls directly to another line without speaking with the other party first.
● Consultative transfer Speak with the other party before completing the transfer.
Polycom, Inc.
Audio Calls
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