Polycom VVX 201 Getting Started
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Polycom VVX 201 Getting Started

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Getting Started with the Polycom
VVX 201 Phone

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Summary of Contents for Polycom VVX 201

  • Page 1 Getting Started with the Polycom VVX 201 Phone...
  • Page 2 VVX 201 Phone Course Objectives In today’s session we will learn how to: Phone Objectives Navigate the Polycom VCE hard phones Make, answer, and transfer a call Manage call logs and directories Originate and manage a conference call Navigate and manage voice mail...
  • Page 3 Objective 1 Phone Navigation...
  • Page 4 Polycom VVX 201 Phone Tour...
  • Page 5 Polycom VVX 201 Phone Tour...
  • Page 6 Polycom VVX 201 Phone Screen Views The Polycom VVX 201 has 3 distinct screen views To access each of the views use the Home icon Home Lines – Default Calls...
  • Page 7 Polycom VVX 201 Phone Screen Views The Home View The Home view displays icons you can select to access phone functions. You can use the right, left, up, and down arrows to display more icons. At the bottom of Home view is a Page Indicator that shows how many pages of icons are available Icons on page 2 include - Forward, Do Not Disturb and Settings...
  • Page 8 Polycom VVX 201 Phone Screen Views The Lines View The Lines view displays phone lines, favorites, and soft keys You can press the Line key to access the dialer if your phone is idle If your phone has active calls, the phone line indicates the number of calls you have, and if they’re active or held...
  • Page 9 Polycom VVX 201 Phone Screen Views The Calls view The Calls view displays active calls, held calls and number of calls You can access Calls view if your phone has multiple calls in progress, or you have one held call Use the up and down arrow keys to see all your calls...
  • Page 10 Objective 2 Make, answer, and transfer a call...

  • Page 11: Making A Call

    Making a Call To make a call, use one of the following options: Lift the handset and dial the number Press the speaker key and dial the number Press the headset key and dial the number Press the New Call soft key Locate an entry in your contacts list, call log, or directory and press the Dial button or soft key Speed Dial –...

  • Page 12: Dialing A Number

    Dialing a Number There are three ways to dial a number:  Do not dial a “9”, or a “1” to place a call  Dial the X-digit extension of the person you are trying to reach  Dial the full 10 digits ...
  • Page 13 Dialing a Number...

  • Page 14: Answering A Call

    Answering a Call To answer a call, use one of the following options: Lift the handset Press the speaker key Press the headset key Press the Answer soft key...
  • Page 15 Answering a Call When receiving an incoming call, you can also: Turn off the ringer without answering by pressing the ignore soft key Send a caller directly to voice mail by pressing the reject soft key You can press the forward soft key to send a call to another extension...
  • Page 16 Answering a Call...
  • Page 17 Place and Resume A Call on Hold You can place any active call on hold: From Lines or Calls view, press the Hold soft key (VVX 201) From Calls view, be sure to highlight the call first To resume a held call: From Lines view, press the Resume soft key the last call you held will be...
  • Page 18 Place and Resume A Call on Hold...
  • Page 19 Place and Resume A Call on Hold...

  • Page 20: Transferring A Call

    Transferring a Call There are three ways to transfer an active call: Announce the transfer Blind transfer Send the call directly to voice mail...

  • Page 21: Transfer A Call Announced

    Transfer a Call Announced To announce the transfer of an active call: Press the Transfer key, to place the caller on hold Dial the number to which you want to transfer the call Announce the transfer when the party answers Press the transfer key (or transfer soft key) to complete the transfer...
  • Page 22 Transfer a Call Announced...
  • Page 23 Transfer a Call Announced...

  • Page 24: Transfer A Call Blind

    Transfer a Call Blind To blind transfer an active call: Press the Transfer key to place the caller on hold Press the Blind Soft Key Dial the number to which you want to transfer the call to followed by the “#” sign...
  • Page 25 Transfer a Call Blind...
  • Page 26 Transfer a Call Direct to Voice Mail To transfer an active call directly to voice mail: Press the transfer key to place the call on hold Dial *55# Dial the mailbox number to which you want to transfer the call followed by # (pound) key You can also transfer a call to your own voice mail by pressing the # key instead of another extension...
  • Page 27 Transfer a Call Direct to Voice Mail...
  • Page 28 Objective 3 Manage call logs and directory...
  • Page 29 Call Logs You can view up to 100 entries for each of the following call logs: The most recently dialed (outbound) numbers or calls placed The most recently received calls The most recently missed calls...
  • Page 30 Accessing Recent Calls Logs – Polycom VVX 201 To access the recent call logs: Press the Home button to access the Home view Use the arrow navigation buttons to select Directories Use the arrow navigation buttons to select Recent Calls By default, the list displays all call types (missed, placed, and received), with...
  • Page 31 Accessing Recent Calls Logs...
  • Page 32 Accessing Recent Calls Logs...
  • Page 33 Placing Calls From the Recent Calls Logs – VVX To place a call from the recent call logs: Press the Home button to access the Home view Use the arrow navigation buttons to select Directories Use the arrow navigation buttons to select Recent Calls From your Recent Calls list, use the up and down arrow keys to highlight an entry, and press the right arrow key to display the call detail screen Press the Dial soft key to call the selected entry...
  • Page 34 Placing Calls From the Recent Call Logs – VVX 201...

  • Page 35: Phone Contacts

    Phone Contacts You can save personal contacts in your Personal Directory Each phone can store up to 100 personal contacts You can view contact information You can search for contacts You can dial a contact directly from the directory You can add, update and delete contacts as needed...
  • Page 36 Accessing Contact Directory To access the Personal Directory : Press the Home button to access the Home view Use the arrow navigation buttons to select Directories Use the arrow navigation buttons to select Contact Directory Use the arrow navigation buttons to scroll through your contacts or press the Search soft key to enter specific search criteria Press the Info soft key to access the contact information screen or press the Dial soft key to place a call to the contact...
  • Page 37 Accessing Contact Directory...
  • Page 38 Accessing Contact Directory...
  • Page 39 Adding Phone Contacts To add a contact to your directory Press the Home button to access the Home view Use the arrow navigation buttons to select Directories Use the arrow navigation buttons to select Contact Directory Press the Add soft key Enter the first and last name using the dial pad then press Enter the phone number in the Contact field then press The entry is automatically assigned the next available speed dial index number...
  • Page 40 Objective 4 Originate and manage a conference call...

  • Page 41: Conference Calling

    Dial the number of the person you want to add to the conference call Press the More soft key and then press the Conference soft key to add the person to the conference Polycom Note: The originator of the call CAN hang up without disconnecting the remaining parties...
  • Page 42 Conference Calling...
  • Page 43 Objective 5 Navigate and manage voice mail...

  • Page 44: Voice Mail Overview

    Voice Mail Overview Voice Mail Navigation Log in to your voice mailbox for the first time Change your password Record your name Main menu options...
  • Page 45 First Time Login to Mailbox To log in to your mailbox for the first time: From the Home view select Messages and select Message Center or press the Messages button and select Message Center Immediately upon hearing the recording press the “*” key on the dial pad Enter your default password (last 4 digits of y our phone number or your extension if different) followed by the “#”...

  • Page 46: Voice Mail Access

    Voice Mail Access The message waiting indicator flashes when you have a new message From the Home view select Messages and select Message Center or press the Messages button and select Message Center Press the “*” key when you hear your outbound greeting message Enter your new PIN followed by # Listen to the prompts If you are checking messages from an outside line, dial the 10-digit number provided in the...

  • Page 47: Message Waiting Indicator

    Message Waiting Indicator...

  • Page 48: Voice Mail Navigation

    Voice Mail Navigation...
  • Page 49 Thank you for Attending!!!!

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