Resume Held Boss Calls; Transfer Boss Calls; Transfer A Call To A Boss's Voicemail; Place A Call On Behalf Of A Boss - Polycom VVX 201 Series User Manual

» Press and hold the boss's line key.
All held calls display, as shown next on the VVX 400 series phones.

Resume Held Boss Calls

Any assigned delegate can resume held calls on the boss's line.
T
ASK
1 Press and hold the boss's line key.
2 Select the call and select Pickup.

Transfer Boss Calls

After a delegate answers a delegation call, the delegate can transfer the call to the boss's phone using Safe
Transfer, which enables the delegate to transfer the call to the boss's phone and prevent the call from going
to voicemail if the boss does not answer the call.
If the boss is not available to answer the transferred call, a notification stating that the call was not answered
is displayed on the delegate's phone, and the delegate can resume the call.
» During a delegation call, press More > Safe Xfer.
The Calls screen is displayed.

Transfer a Call to a Boss's Voicemail

If a boss is unavailable to take calls, delegates can transfer the calls directly to a boss's voicemail.
» During a delegation call, press Boss VM.

Place a Call on Behalf of a Boss

As a delegate, you can make calls on behalf of your assigned boss's lines.
When a call is made on behalf of the boss's line, a solid red bar is displayed on the line key on the boss's
phone.
T
ASK
1 Press and hold the boss's line key.
Polycom, Inc.
Shared Lines
57