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Polycom VVX 201 User Manual

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USER GUIDE
®
Polycom
Applies to Polycom VVX 201, 310, 410, 500, and 600
Business Media Phones, Polycom VVX Expansion
Modules, and Polycom VVX Camera
VVX Business Media Phones
UC Software 5.5.0 | May 2016 | 3725-46211-006A
Adapted by Atlantic Broadband | August 2016

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  Summary of Contents for Polycom VVX 201

  • Page 1 UC Software 5.5.0 | May 2016 | 3725-46211-006A Adapted by Atlantic Broadband | August 2016 ® Polycom VVX Business Media Phones Applies to Polycom VVX 201, 310, 410, 500, and 600 Business Media Phones, Polycom VVX Expansion Modules, and Polycom VVX Camera...
  • Page 2 Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. To receive software information, as well as the open source software code used in this product, contact Polycom by email at OpenSourceVideo@polycom.com.
  • Page 3: Table Of Contents

    Before You Begin ......................1 Who Should Read this Guide? ......................1 Related Documentation ........................1 Overview of Polycom VVX Business Media Phones............3 Overview of Phone Hardware and Keys....................3 VVX 201 Hardware ........................4 VVX 310 Hardware ........................5 VVX 410 Hardware ........................
  • Page 4 Choose a Default Transfer Type ....................34 Transfer a Call..........................34 Cancel a Transfer........................34 Managing Calls on VVX 201, 310, 410, 500, and 600 Phones ............35 Display Calls from the Lines Screen ................... 35 Display Calls from the Calls Screen ................... 35 Manage a Call from the Calls Screen ..................
  • Page 5 No Video from the Far Side ....................... 60 Handling Video and Audio Calls ......................60 Handle Conference Calls with Video ..................60 Managing Video Calls without a VVX Camera .................. 61 View Video in Full Screen during Calls ..................61 Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 6 View a List of Blocked Contacts ....................73 Unblock a Contact ........................73 Updating Your Presence Status ..................74 Updating Your Buddy Status ......................74 Update Your Buddy Status ......................74 Automatically Update Your Buddy Status ................... 74 Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 7 Change Incoming Call Notifications .................... 89 Set a Ringtone for Incoming Calls ....................89 Set a Ringtone for Individual Contacts ..................89 Change the Volume ........................90 Phone Accessories ......................91 Using a Headset with Your Phone ..................... 91 Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 8 Using Electronic Hookswitch ...................... 92 Disconnect Your Headset ......................94 Using Bluetooth Headsets with VVX 600 Phones ..............94 Connecting Polycom VVX Expansion Modules to Your Phone ............96 VVX Expansion Module Hardware Features ................97 Connect VVX Expansion Modules ....................99 Assigning Contacts and Favorites to VVX Expansion Modules ..........
  • Page 9: Before You Begin

    Before You Begin This Polycom VVX Business Media Phones User Guide uses a number of conventions that help you to understand information and perform tasks. See the Polycom VVX Business Media Phones Regulatory Notices guide for all regulatory and safety guidance.
  • Page 10 These documents describe workarounds to existing issues and provide expanded descriptions and examples for phone settings and features. You can find these documents on the Polycom Profiled UC Software_Features Polycom Engineering Advisories_and Technical Notifications support pages. Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 11: Overview Of Polycom Vvx Business Media Phones

    Overview of Polycom VVX Business Media Phones Before you use your phone, take a few moments to familiarize yourself with its features and user interface. This section details your phone's components, the screen layout of your phone, and how to navigate your phone's interface.
  • Page 12: Vvx 201 Hardware

    Overview of Polycom VVX Business Media Phones VVX 201 Hardware The following figure displays the hardware features on the VVX 201 business media phones. The table lists each numbered feature shown in this figure. Figure 1: VVX 201 hardware features...
  • Page 13: Vvx 310 Hardware

    Overview of Polycom VVX Business Media Phones VVX 201 Hardware Feature Descriptions (continued) Reference Number Feature Feature Description Security slot (on side) Enables you to attach a universal security cable lock to your phone so you can secure it to a desktop.
  • Page 14 Overview of Polycom VVX Business Media Phones VVX 310 Hardware Feature Descriptions Reference Feature Feature Description Number Security slot Enables you to attach a universal security cable lock to your phone so you (on top) can secure it to a desktop...
  • Page 15: Vvx 410 Hardware

    Overview of Polycom VVX Business Media Phones VVX 410 Hardware The following figure displays the hardware features on the VVX 410 business media phones. The table lists each numbered feature shown in this figure. Figure 3: VVX 410 hardware features...
  • Page 16 Overview of Polycom VVX Business Media Phones VVX 410 Hardware Feature Descriptions (continued) Referenc Feature Feature Description e Number Messages key Enables you to access and manage instant and voice messages. Hold key Holds an active call or resumes a held call.
  • Page 17 Overview of Polycom VVX Business Media Phones VVX 500 and VVX 600 Hardware The following figure displays the hardware features on the VVX 500 and 600 business media phones. The table lists each numbered feature shown in this figure. Figure 4: VVX 500 and VVX 600 hardware features...
  • Page 18: Vvx 500 And Vvx 600 Hardware

    VVX phones have four screens that display on the phones: ● Home Screen—Displays your messages, settings, and information (all VVX phones) ● Calls Screen—Displays all active and held calls on your line (VVX 201, 310, 410, 500, and 600 phones) ●...
  • Page 19: Calls Screen

    Calls Screen The Calls screen is supported on VVX 201, 310, 410, 500, and 600 phones. You can access the Calls screen when you have one held call or an active and held call in progress on your phone. The Calls screen is automatically displayed when you have an active call and one or more held calls on your phone.
  • Page 20: Active Call Screen

    Lines Screen The Lines screen is supported on VVX 201, 310, 410, 500, and 600 phones and is the default screen when your phone is not in use. When you have multiple calls on your phone, the number of calls you have is displayed next to the line number.
  • Page 21 Home screen from the Lines, Calls, or Active Call screen.  On VVX 201 phones, press the C- > L soft key to display the Lines screen from the Calls screen.  On VVX 201 phones, press the L- > C soft key to display the Calls screen from the Lines screen.
  • Page 22: Icons And Status Indicators

    Overview of Polycom VVX Business Media Phones Icons and Status Indicators The following tables display phone icons and status indicators that display on the VVX business media phones. Icons on VVX 201 Phones Registered line Phone warning Unregistered line Login credentials invalid...
  • Page 23 Overview of Polycom VVX Business Media Phones Icons on VVX 310 Phones Icon Description Icon Description Registered line Phone warning Unregistered line Login credentials invalid Placing a call Shared line Active call using Polycom HD Shared line with a held call...
  • Page 24 Overview of Polycom VVX Business Media Phones Icons on VVX 410 Phones Icon Description Icon Description Registered line Phone warning Unregistered line Login credentials invalid Placing a call Shared line Active call using Polycom HD Shared line with a held call...
  • Page 25 Overview of Polycom VVX Business Media Phones Icons and Status Indicators on VVX 500 and 600 Phones Registered line Status indicators in Lines screen. A flashing red bar indicates held calls. A green bar indicates an active call. Unregistered line...
  • Page 26: Entering Information In Data Fields

    Overview of Polycom VVX Business Media Phones ELATED INFORMATION Status Indicators and Messages for the VVX Camera Monitor Contacts on Your Buddy List Features for Hearing-Impaired Users Use Your Headset for All Calls Entering Information in Data Fields You can enter information and edit fields using the dial pad keys on the phone console or using the onscreen keyboard on VVX 500 and 600 phones.
  • Page 27: Entering Information Using The Dial Pad

    Overview of Polycom VVX Business Media Phones Entering Information Using the Dial Pad You can use the dial pad keys on your phone console to edit or update field information. The following table describes how to enter different types of data on your phone using the dial pad.
  • Page 28: Enter Information Using The Onscreen Keyboard

    Overview of Polycom VVX Business Media Phones Enter Information Using the Onscreen Keyboard The onscreen keyboard is available on VVX 500 and 600 phones, and the keyboard enables you to enter field information using your touchscreen. The onscreen keyboard is displayed on screen when data fields are available.
  • Page 29: Logging Into And Locking Your Phone

    Depending on how your system administrator set up the user login feature, you may need to log into a phone before you can use it. By default, Polycom phones do not require you to log in before you can use them.
  • Page 30: Log Out Of Your Phone

     If you do not see the Agent Sign In screen, press the ASignIn soft key or navigate to Settings > Features > Agent Sign In > Sign In. Log Out of a Guest ACD Phone After you use a phone, make sure you log out to prevent access to your personal settings. Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 31: Locking Your Phone

    2 From the Lock Phone screen, select Allow ringing when locked (the default setting) if you want your phone to ring when you have an incoming call. When you choose this option, you can answer a call by entering your user password or guest PIN. Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 32: Unlock Your Phone

    2 Enter your user password, and select Enter. 3 From the Advanced screen, select Change User Password. 4 From the Change User Password screen, enter your old and new password information, and select Enter. Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 33: Audio Calls

    Placing and Answering Audio Calls VVX 201 phones can manage a maximum of 8 active, incoming, and held audio calls at a time. VVX 310, 410, 500, a n d 600 phones can manage a maximum of 24 active, incoming, and held audio calls at a time.
  • Page 34: Place An International Call

    1 Do one of the following:  On VVX 201, 310, and 410 phones, navigate to Directories > Recent Calls.  On VVX 500 and 600 phones, tap Directories > Recent. 2 From the Calls List screen, select a contact and select Dial.
  • Page 35 Home or Lines screen. » Do one of the following:  On VVX 201, 310 and 410 phones, press a line key associated with a favorite on the Lines screen.  On VVX 500 and 600 phones, press , tap your phone line, and tap a favorite.
  • Page 36: Placing Intercom Calls

    The phone plays a tone and the call is answered automatically on the contact's phone. 4 Speak your message and wait for a response. 5 If you do not need to wait for a response, select End Call. Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 37: Redial A Number

    The call is placed and is displayed on your phone's screen. ELATED INFORMATION Connecting Polycom VVX Expansion Modules to Your Phone Redial a Number Your phone automatically keeps a record of all the calls placed on your phone. You can recall the last contact you call using the Redial icon or soft key.
  • Page 38: Answering Audio Calls

    Answer a Call When in a Call When you are in an active call and an incoming call arrives on the same or a different line, a call waiting tone beeps, and the Incoming Call screen is displayed. Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 39: Answer Calls Automatically

    1 From the Incoming Call screen, select Answer. 2 Enter your user password or guest PIN and select Enter. The call connects. ELATED INFORMATION Lock Your Phone Answer an Incoming Call Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 40: Switch Among The Handset, Headset, And Speakerphone

    You can mute the microphone so other parties cannot hear you. Microphone Mute applies to the handset, headset, and speakerphone. You can still hear all other parties when you mute your microphone. When your audio is muted, the Mute icon is displayed, and the Mute key glows red, excluding VVX 201 phones. Polycom, Inc.
  • Page 41: Holding And Resuming Calls

    A hold icon is displayed on the line of the held call, and a red LED light flashes on the line key for all phones except VVX 201 phones. Resume a Call You can view and resume all held calls in the Active Call, Lines, and Calls screens.
  • Page 42: End A Held Call

    If a contact does not answer the transfer or you want to remain speaking with the contact on your line, you can cancel the transfer before it is complete. » Select Cancel. The call is not transferred and becomes active. Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 43: Managing Calls On Vvx 201, 310, 410, 500, And 600 Phones

    Phones On VVX 201, 310, 410, 500, and 600 phones, you can see the number of calls on the line from the Lines screen, as shown next. On all VVX business media phones, a green light on the line key indicates a line with an active call, and a red light indicates a line with one or more held calls.
  • Page 44: Manage A Call From The Calls Screen

    Audio Calls » Do one of the following:  On VVX 201 phones, press the L > Csoft key.  From the Lines or Home screen, press  On VVX 500 and 600 phones, tap in the status bar.  The Calls screen is displayed with the list of active and held calls for each line on the phone.
  • Page 45: Ignoring Or Rejecting Incoming Calls

    You can reject a call and send the call directly to voicemail. Rejected calls display in the Missed Calls list in your Recent Calls list. Rejecting calls is not available for shared lines. » From the Incoming Call screen, select Reject. The call goes directly to voicemail. Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 46: Reject Calls From A Contact

    , the DND icon on the Home screen changes from On VVX 310 phones, the icon changes from For VVX 201 phones, the line icon changes to Note: When you have set your presence status to Do Not Disturb, as well as enabled DND for your phone, the message My Status: Do Not Disturb scrolls under the time display, and the DND icon does not display in the status bar.
  • Page 47: Redirecting Incoming Calls

    You can forward an incoming call directly to a contact without answering the call. You cannot forward calls in this way on shared lines. 1 In the Incoming Call screen, select Forward. 2 From the Call Forwarding screen, enter the forwarding number, and select Forward. Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 48: Divert Calls To A Contact

    2 From the Contact Directory, select a contact. 3 From the Contact Information screen, select Edit or tap 4 From the Edit Contact screen, select Divert Contact, and enter a contact's number. 5 Select Auto Divert > Enabled. 6 Select Save. Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 49: Conference Calls

    You can initiate an audio conference call with two contacts and hold, resume, or split a conference call on your VVX business media phone. VVX 201 phones can manage a maximum of four active or held conference calls at a time. All other VVX business media phones can manage a maximum of 12 active or held conference calls at a time.
  • Page 50: Join Calls To Create A Conference Call

    If you're in the Calls screen, highlight the conference first. ELATED INFORMATION Manage Conference Call Participants Resume a Conference Call Resuming a held conference call enables all participants to hear the audio of everyone on the call. » Select Resume. Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 51: Split A Conference Call

    ● List information about a participant, such as the participant's name, number, and call details, including whether the call is muted, held, or is video-enabled. This feature is not available for VVX 201 phones. Check with your system administrator to find out if this feature is available on your phone.
  • Page 52: Shared Lines

    When you place a call on hold on a shared line, all of the phones registered with that line are notified of the call's held status. You can hold a call privately on a shared line using the Private Hold feature, which places Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 53 If you press Hold before you transfer a call or initiate a conference, the other users on the shared line are notified of the call's held status. ELATED INFORMATION Transferring Calls Audio Conference Calls Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 54: Recording Audio Calls

    Support. Note: To attach a USB flash drive, see the Quick Start Guide for your VVX phone on your phone's support page on Polycom Voice Support. When you attach a USB flash drive to your phone, a USB icon is displayed in the status bar with a message that tells you how much recording time is available.
  • Page 55: Manage A Call While Recording

    When you remove the USB flash drive while recording, you can also damage the flash drive. » Do one of the following:  Select Stop.  Select Back > End Call. When you stop recording, the USB icon is displayed in the status bar. Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 56: Record A Conference Call

    1 Navigate to Settings > Features > Removable Storage Media > Browse Recordings. 2 From the Browse Recordings screen, select a file, and select Open. 3 Select Play. The length of the recording and a progress bar is displayed as the recording plays. Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 57: Pause And Resume Played Recordings

    When you have played a recording or need additional space on your USB drive, you can delete recordings on your phone. 1 Navigate to Settings > Features > Removable Storage Media > Browse Recordings. 2 From the Browse Recordings screen, select a recording. 3 Select Delete. Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 58: Video Calls

    ● Pause between sentences to allow for possible audio delay. ● During a conference call, mute your microphone when not speaking. ● Avoid tapping or rustling papers near the microphone. Note: Web Info: For more tips on proper video conferencing etiquette, see Polycom's The Etiquette of Video Conferencing_and_Telepresence.
  • Page 59: Using A Vvx Camera

    Using a VVX Camera With the Polycom VVX Camera attached to your VVX 500 or 600 phone, you can transmit video to contacts during calls. For information on attaching the VVX Camera to your phone, see the VVX Camera Quick Start...
  • Page 60 VVX Camera attached. Contact administrator to enable Indicates that your camera is ready to use. However, video. your phone isn't enabled to send and receive video. Contact your system administrator to enable video calls. Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 61: Changing Video Call Settings

    Note: Stopping video doesn't create an audio-only call. Even if you stop video, video information is still transmitted to the far side as a still picture, and the call is still a video call. Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 62: Change Video Clarity

    1 Navigate to Settings > Basic > Video > Camera Settings. 2 From the Camera Settings screen, select and adjust the desired camera settings. ELATED INFORMATION Tips for Video Calls Changing Video Call Settings Changing the Video Call and PIP Displays Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 63: Changing The Video Call And Pip Displays

    If the received video matches your phone's display area, the received video fills the screen. If black bars display, you can remove them by selecting cropped video screen mode. Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 64 Normal, Full, or Crop. The default setting is Normal. ● Video Screen Mode (Full Screen) Adjusts the video image that displays on the full screen. You can select Normal, Full, or Crop. The default setting is Normal. Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 65 When disabled, far-side video is displayed in the smaller Active Call screen. 3 Select Save. ELATED INFORMATION Managing Audio and Video Calls Change How Far-Side Video Displays Changing the Video Call and PIP Displays View Video in Full Screen during Calls Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 66: Place A Video Call

    In full screen, call details display along the bottom of the screen, including an icon that you can select to exit full screen mode. The following figure displays full screen video on the VVX 600 phone. Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 67: Exit Full Screen View

    On VVX 500 and 600 phones, the LED light is amber when video is not transmitting. On VVX 500 and 600 phones, no LED light shows when the shutter is closed. ELATED INFORMATION Stop Video for All Calls Place Audio-Only Calls Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 68: No Video From The Far Side

    When you set up a conference, your phone displays video for only one conference participant at a time, even if more than one participant can send video. The person whose video you see is the last person with Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 69: Managing Video Calls Without A Vvx Camera

    If you use the Join soft key to set up the conference, you see the video of the person who was held just prior to joining the conference. Note: Viewing all video participants requires the use of a Polycom Video Conference Bridge. For more information, contact your Polycom reseller.
  • Page 70: Handling A Mixture Of Video And Audio-Only Calls

    ● Audio only All calls are audio only and do not display video information. Your phone screen does not display video in the Active Call screen, and you do not have the option to send video. If the person you call sends video, you do not see them. Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 71 2 From the Video Call Settings screen, select Default Call Mode, and select Audio Only. The mode you choose applies to your next call and all subsequent calls. ELATED INFORMATION Stop Video for All Calls Stop Sending Video Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 72: Call Lists And Directories

    (most recent call first) order. When you sort calls by name, you can order them in ascending (alphabetical) or descending (reverse-alphabetical) order. 1 Select Sort or tap 2 Under Sort, choose Time or Name. Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 73: Sort Entries By Call Type

    In the Recent Calls list, you can view call details, edit call details before calling a contact, save a contact to your directory, and delete call entries. » Select Info or tap next to a call record. Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 74: Managing The Contact Directory

    ● Job Title Your contact's position ● Email Your contact’s personal or work email address ● Favorite Index An index number that displays in your Favorites list ● Label A label or title for your contact Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 75: View Contact Information

    1 From the Contact Directory, select a contact. 2 From the Contact Informationscreen, do one of the following:  Select Edit.  Select Info > Edit.  Tap 3 From the Edit Contactscreen, update the contact's information. 4 Select Save. Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 76: Delete A Contact

    2 From the Corporate Directory, enter the first few characters of the contact's first or last name, and select Submit. The screen displays a list of contacts, starting with the most successful matches. 3 Select a contact and select View to view the contact's information. Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 77: Add Contacts From The Corporate Directory To The Contact Directory

    1 From the Corporate Directory, search for a contact. 2 From the search results, select the contact, and select View. 3 From the Contact Information screen, select Save. Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 78: Favorites And Contact Lists

    4 Select Yes to automatically accept an index number or select Edit Index to enter a unique index number. You can enter a number up to 99 for VVX 201 phones or 9999 for all other VVX phones. Viewing Favorites You can view favorites in your Favorites list in the Directory or the New Call screen.
  • Page 79: Reorder Favorites

    On VVX 500 and 600, you can tap the phone line to view favorites from the Home screen. You cannot view favorites from the Home screen on VVX 201, 310, and 410 phones. » From the Home screen, tap the phone line.
  • Page 80: Using Buddy Lists

    ELATED INFORMATION Icons and Status Indicators Buddies' Presence Information Your buddies display an icon next to their name to indicate their status. The following table shows the general icons and the status they represent. Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 81: View Your Watcher List

    1 Navigate to Settings > Features > Presence > Blocked List. 2 From the Blocked List screen, select a contact. 3 Select Unblock. The contact can now monitor your status and is displayed in the Watcher list. Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 82: Updating Your Presence Status

    Updating Your Presence Status Polycom phones enable you to sign into your personal communication software client and update your presence status on your phone. This section provides information on how to update your Buddy status on VVX phones. Note: Your phone may not support the features described in this section. Check with your system admin- istrator to find out which features are available on your phone.
  • Page 83: Accessing, Sending, And Broadcasting Messages

    Access Voicemail and Video Messages Voicemail is available on all Polycom VVX phones. Contact your system administrator to find out if your phone supports video messages. Note: Contact your system administrator or service provider for information on remotely accessing your voicemail.
  • Page 84: Broadcasting Messages With Group Paging

    When you receive a page, the page is always played through the phone's speakerphone. You cannot play a page through your handset or headset. Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 85: Group Paging Settings

    Note: The features described in this section require access to the Basic settings menu on the phone. If your phone requires a password to access the Basic settings menu, contact your system administrator for assis- tance customizing your phone. Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 86 1 Navigate to Settings > Basic > Preferences > Paging/PTT Configuration > Group Paging. 2 From the Group Paging Configuration screen, scroll to Accept While Busy, and enable or disable the setting. Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 87: Customizing Your Phone

    Figure 1: Themes on VVX 500 phones 1 Navigate to Settings > Basic > Preferences > Themes. 2 Select Classic or Modern. A screen displays informing you that the phone needs to restart. 3 Select Yes. Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 88: Set The Language

    You can turn off the time and date display so that they do not display at all. 1 Navigate to Settings > Basic > Preferences > Time & Date. 2 From the Time & Date screen, select Disable to turn off the time and date display. Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 89: Backlight Intensity And Timeout

    The default is Low. 6 From the Backlight Intensity screen, select Maximum Intensity. 7 From the Maximum Intensity screen, select Up or Down, or drag your finger along the slider, to increase or decrease the maximum intensity. Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 90: Set The Backlight Timeout

    You can also add personal photos on your phone using the Web Configuration Utility or a USB flash drive. This feature is not available on VVX 201 phones. Check with your system administrator to find out if this feature is available on your phone.
  • Page 91: Reset Your Background

    ELATED INFORMATION USB Port Reset Your Background You can reset your background to display the default image. 1 Navigate to Settings > Basic > Preferences > Background. 2 From the Background screen, select Default. Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 92: Enable Transparent Line Keys

    You can enter any time between one and 9999 minutes. The default time is 15 minutes. 4 Select Type and select either Default or Idle Browser. 5 Press Save. ELATED INFORMATION View the Idle Browser Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 93: Use Personal Photos As Screen Savers

    Your phone displays the screen saver after the number of minutes you specified in the Wait Time field. Note: If your phone does not detect the USB flash drive when you attach it to your phone, the USB port on your phone may be disabled. Contact your system administrator. Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 94: Disable The Screen Saver

    Contact your system administrator. » Select Settings > Features > Removable Storage Media > Picture Frame. Your pictures display one-by-one, like a slide show, and navigation icons display beneath your pictures, as shown next. Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 95: Picture Frame Tasks

    You can update the following power-saving settings: ● Office Hours When you start work and how long you're in the office each day. ● Timeouts The period of time the phone should be idle before the screen turns off. Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 96: Change Your Office Hours

    Enter a number between 1 minute and 600 minutes. The default is 10 minutes. 3 Select Off Hours Idle Timeout, and enter the number of minutes the phone should wait, during off-hours, before starting power-saving mode. Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 97: Changing Audio Settings

    4 Select Play to hear the ringtone. Set a Ringtone for Individual Contacts You can select unique ringtones for various contacts in your directory. This helps you quickly identify callers as your phone rings. Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 98: Change The Volume

    You can increase the volume of your ringtone and the audio during a call. » Press one of the Volume keys to increase or decrease the audio. ELATED INFORMATION Features for Hearing-Impaired Users Changing Audio Settings Enable Electronic Hookswitch Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 99: Phone Accessories

    (EHS). You can also pair and connect a Bluetooth headset with your VVX 600 phone. See Feature Profile 37477: Using Headsets with Polycom Phones on Polycom Support for a list of compatible headsets.
  • Page 100: Use Your Headset For All Calls

    Typically, you can work wirelessly up to 300 feet (91 meters) from your phone and still use the EHS controls. Check with your headset's user guide for the precise range restrictions. See Feature Profile 37477: Using Headsets with Polycom Phones on Polycom Support for a list of compatible headsets.
  • Page 101 EHS. 1 Connect your headset and EHS adapter to your phone. See the Quick Start Guide for your phone on Polycom Voice Support for information on connecting a headset to your phone. 2 Navigate to Settings > Basic > Preferences > Headset > Hookswitch Mode.
  • Page 102: Disconnect Your Headset

    Refer to your headset documentation for information on how to place your headset in discovery mode. 4 Navigate to Settings > Basic > Bluetooth Settings > Manage BT Headsets. 5 Tap Scan to find your headset. Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 103 You can quickly disconnect your headset by turning your headset off. When you turn it off, the message “Headset removed” is displayed. When you turn your headset back on, the headset is connected again. Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 104: Connecting Polycom Vvx Expansion Modules To Your Phone

    VVX Expansion Modules enable you to handle large call volumes on a daily basis and expand the functions of your phone. VVX 201 phones do not support VVX Expansion Modules. Check with your system administrator to find out if your phone is set up to support VVX Expansion Modules.
  • Page 105: Vvx Expansion Module Hardware Features

    The following figures illustrates the features, components, and keys available on the VVX Color Expansion Modules. The tables lists each numbered feature shown in this figure. Figure 1: VVX Color Expansion Module Figure 2: VVX Expansion Module with paper features display features Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 106 Slow-Flashing Green Indicates a monitored busy lamp field contact on a page not currently displayed is receiving an incoming call. • Solid Red Indicates the current page displayed. Color Display Displays line numbers, busy lamp field contacts, and favorites. Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 107: Connect Vvx Expansion Modules

    The LED lights on the module's line keys flash red and green as the module starts up. The VVX Color Expansion Modules takes approximately 20 seconds to power up, and the VVX Expansion Modules with a paper display take approximately three seconds to power up. Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 108: Assigning Contacts And Favorites To Vvx Expansion Modules

    VVX 500 and 600 phones automatically assign a favorite index. The favorite is assigned to the next available line on your expansion module and not necessarily the line corresponding to the line key you pressed to assign the favorite. Managing Favorites ELATED INFORMATION Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 109: Navigate Vvx Color Expansion Module Paging

    ● If you only have one expansion module connected to your VVX phone, the pages are ordered sequentially on the module, as shown in the next figure. Press the first, second, or third Page key to view the corresponding pages. ● Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 110: Changing The Backlight Intensity

    When you change the backlight intensity settings on your VVX phone, the backlight on your VVX Color Expansion Module connected to your phone automatically changes to match the new settings. ELATED INFORMATION Backlight Intensity and Timeout Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 111: Accessibility Features On Your Phone

    Accessibility Features on Your Phone Polycom phones include a number of features to accommodate any type of user. The following sections includes accessibility features for hearing, vision, or mobility-impaired users available on VVX business media phones. Features for Hearing-Impaired Users The following table lists the accessibility features on VVX business media phones for hearing-impaired users.
  • Page 112: Features For Vision-Impaired And Blind Users

    Keys on the phone console are easily discernible by their keys size and shape. Illuminated feature keys Many feature keys are illuminated when activated, so you're easily alerted when a feature is enabled. ELATED INFORMATION Backlight Intensity and Timeout Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 113: Features For Mobility-Impaired Users

    Adjustable phone stand VVX phones have stands that you can adjust to various angles so your phone sits at a comfortable angle on your desktop (see your phone's Quick Start Guide on Polycom Voice Support web page). ELATED INFORMATION Answer Calls Automatically Use Your Headset for All Calls Polycom, Inc.
  • Page 114: Maintaining Your Phone

    1 Navigate to Settings > Basic > Restart Phone. A confirmation message is displayed. 2 Select Yes. The restart process begins, and the process ends when the Home screen is displayed. ELATED INFORMATION Update the Phone Configuration Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 115: Update The Phone Configuration

    1 Navigate to Settings > Status > Diagnostics > Test Hardware. 2 From the Test Hardware screen, select one of the following:  Audio Diagnostics  Keypad Diagnostics  Display Diagnostics  Touch Screen Diagnostics  Brightness Diagnostics  LED Diagnostics Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 116: Clean The Touchscreen

    When the software update notification is displayed on your phone, you can choose to update your phone's software at that time. » When prompted to update your software, select Update. The phone reboots and the software is updated on the phone. Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 117: Update Software Later

    When the software update notification is displayed, you also have the option to exit the notification without choosing to update or postpone the software. » When prompted to update your software, select Exit. When you exit the notification, the SWUpdate soft key is displayed on the Lines screen. Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 118: Troubleshooting

    ● The message “Login Credentials have failed. Please update them if the information is correct” is displayed on the screen. ● A red lock icon is displayed under the time in the status bar. Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 119: Troubleshoot Audio And Echo Issues

    1 Navigate to Settings > Basic > Preferences > Headset > Echo Cancellation. 2 Select Enabled. ELATED INFORMATION Use Your Headset for All Calls Polycom, Inc. (Adapted by Atlantic Broadband)
  • Page 120: Bluetooth Headset

    USB flash drive during a call. and then remove the drive. The message “Unsupported USB device attached” Refer to Technical Bulletin 38084: Supported USB Devices for a list of USB devices supported on Polycom displayed. phones. ELATED INFORMATION Browse Recorded Calls Polycom, Inc.

This manual is also suitable for:

Vvx 410Vvx 310Vvx 500Vvx 600