Shared Lines; Shared Line Limitations; Missed And Received Calls On Shared Lines; Hold A Call Privately On A Shared Line - Polycom VVX 201 Series User Manual

Shared Lines

All VVX business media phones support multiple and shared lines. Your administrator can customize your
phone so that you have multiple shared lines enabled.

Shared Line Limitations

The following features are not available or have limitations on phones with shared lines:
● Forwarding an incoming call is not available.
● Enabling Do Not Disturb on shared lines disables ringing only, and a visual notification of the call is
displayed with the option to answer the call.

Missed and Received Calls on Shared Lines

When you have an incoming call on a shared line, which none of the phones answer, the call is displayed
in the Missed Calls list on all the phones. If you have an incoming call on a shared line and you or any of
the other phones answer the call, the call is not logged as missed on any phone.
Your administrator can configure the phones so that if you have an incoming call on a shared line and one
phone answers, the other phones log the call as a received call. That way, if another phone on a shared line
answers an incoming call, you can still view the call information from your phone's call lists even if you did
not answer the call.
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ELATED INFORMATION
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Hold a Call Privately on a Shared Line

When you place a call on hold on a shared line, all of the phones registered with that line are notified of the
call's held status. You can hold a call privately on a shared line using the Private Hold feature, which places
the call on hold and displays the line as busy on the other phones on the shared line. Contact your system
administrator to find out if this feature is available on your phone.
When the Private Hold feature is enabled, the Pvt Hold soft key is displayed, and you can hold a call
privately, transfer a call, or initiate a conference call without notifying others on the shared line of the call's
held state.
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