Polycom VVX 201 Series User Manual
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- Getting started (49 pages)
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Summary of Contents for Polycom VVX 201 Series
- Page 1 USER GUIDE 5.6.0 | July 2017 | 3725-49077-002A ® ® Polycom Business Media Phones for Skype for Business...
- Page 2 Open Source Software Used in this Product This product may contain open source software. You may receive the open source software from Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you.
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Page 3: Table Of Contents
Before You Begin....................9 Audience, Purpose, and Required Skills................9 Related Documentation.......................9 Get Help..........................10 Polycom Partner and Solution Resources..............10 The Polycom Community..................10 Getting Started with a VVX Business Media Phone........11 Overview of Phone Hardware and Keys................11 VVX 201 Hardware....................11 VVX 300 Series Hardware.................. - Page 4 Initiating a Skype for Business Conference Call............... 52 Initiate a Skype for Business Conference.............. 52 Initiate a Conference Call during a Skype for Business Call........53 Initiating a Group Conference Call..................53 Initiate a Group Conference Call................53 Polycom, Inc.
- Page 5 Recording Audio Calls..................67 Guidelines when Recording Calls..................67 Record a Call........................68 Manage a Call while Recording..................68 Pause a Recording......................68 Resume a Recoding......................68 Stop Recording......................... 68 Record a Conference Call....................69 Browse Recorded Calls.....................69 Play a Recorded Call......................69 Polycom, Inc.
- Page 6 View Contact Information for a Distribution List ............ 81 View Contact Information for a Member of a Distribution List ....... 81 Delete a Distribution List ..................81 Favorites and Contact Lists................82 Managing Favorites......................82 Add Favorites......................82 Viewing Favorites....................82 Reorder Favorites....................83 Polycom, Inc.
- Page 7 End PTT Broadcasts....................97 Push-To-Talk Settings....................97 Phone Applications..................99 Using the Calendar......................99 Open the Calendar....................99 Navigate to Other Views..................99 Display Meeting View................... 100 Meeting Reminders....................100 Joining Calendar Meetings...................101 Navigating the Browsers....................102 View the Idle Browser...................102 Polycom, Inc.
- Page 8 Set a Ringtone for Incoming Calls................116 Set a Ringtone for Individual Contacts..............116 Change the Volume....................117 Update Your Skype for Business Presence..............117 Adding a Profile Photo to Display on the Lock Screen............117 Phone Accessories and Computer Applications........118 Polycom, Inc.
- Page 9 Disconnect Your Headset..................121 Using Bluetooth Headsets with VVX 600 Phones..........121 Controlling Your Phone with Polycom Desktop Connector..........123 Setting Up and Enabling the Polycom Desktop Connector........123 Using the Polycom Desktop Connector..............126 Connecting a Netgear Wi-Fi Adapter to Your Phone............129 Connect the Wi-Fi Adapter...................
- Page 10 Bluetooth Headset......................154 Recording Issues and Solutions..................154 Better Together over Ethernet..................155 Troubleshoot Polycom BToE Connector Installation..........155 Troubleshoot Polycom BToE Connector Start Issues.......... 155 Troubleshoot Pairing.................... 156 Login Credentials......................156 Set Log Levels......................157 Send Log Files to the Skype for Business Server..........157 Send Log Files to the Skype for Business Server using the Web Configuration Utility........................157...
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Page 11: Before You Begin
Audience, Purpose, and Required Skills • Related Documentation ▪ Get Help This Polycom VVX Business Media Phones for Skype for Business User Guide contains overview ® ® information for navigating and performing tasks on Polycom Business Media Phones. This user guide contains information for the following Polycom ®... -
Page 12: Get Help
To register with the Polycom Community, simply create a Polycom online account. When logged in, you can access Polycom support personnel and participate in developer and support forums to find the latest information on hardware, software, and partner solutions topics. -
Page 13: Getting Started With A Vvx Business Media Phone
Use the following figures and tables to understand your VVX phone's hardware features. For more information about attaching phone hardware, including how to connect your phone to the network, see the Quick Start Guide for your phone available on your phone's support page on Polycom Voice Support. Related Links... - Page 14 Enables you to attach a universal security cable lock to your phone so you can secure it to a desktop. Navigation keys / Select key Scrolls through information or options displayed on the phone's screen. Selects a field of displayed data. Polycom, Inc.
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Page 15: Vvx 300 Series Hardware
To secure the handset, remove the tab, reverse it so the protrusion points up, and re-insert it. Position the handset so the protrusion on the tab fits into the slot on the handset. Speaker Provides ringer and speakerphone audio output. Polycom, Inc. -
Page 16: Vvx 400 Series Hardware
Flashes red to indicate when you have new messages. Indicator VVX 400 Series Hardware The following figure displays the hardware features on the VVX 400, 401, 410, and 411 business media phones. The table lists each feature numbered in the figure. Polycom, Inc. - Page 17 Holds an active call or resumes a held call. Microphone Transmits audio to other phones. Volume keys Adjust the volume of the handset, headset, speaker, and ringer. Mute key Mutes local audio during calls and conferences. The key glows red when activated. Polycom, Inc.
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Page 18: Vvx 500 Series And Vvx 600 Series Hardware
VVX 500 Series and VVX 600 Series Hardware The following figure displays the hardware features on the VVX 500, 501, 600, and 601 business media phones. The table lists each feature numbered in the figure. VVX 500 series and VVX 600 series hardware features Polycom, Inc. -
Page 19: Securing Your Phone With The Security Slot
By fastening one end of a universal security cable to a stationary object such as a desk or table, and the other end to the security slot available on Polycom VVX phones, you can prevent your phone from being Polycom, Inc. -
Page 20: Navigating Vvx Business Media Phone
The Calls screen is automatically displayed when you have an active call and one or more held calls on your phone.The total number of calls is displayed on your line, and if you have multiple lines on your phone, calls display under the associated line, as shown next. Polycom, Inc. - Page 21 When you have an active call in progress, the name and number of the contact you are talking with and the duration of the call is displayed. In the Active Call screen, you can hold, end, and transfer the call, or set up a conference call. Polycom, Inc.
- Page 22 On VVX 201 phones, press the C > L soft key to display the Lines screen from the Calls screen. • On VVX 201 phones, press the L > C soft key to display the Calls screen from the Lines screen. Polycom, Inc.
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Page 23: Icons And Status Indicators
Icon Description Registered line Phone warning Unregistered line Login credentials invalid Placing a call Shared line Active call using Polycom HD Shared line with a held call Voice Held call Call forwarding is enabled Incoming call New message Active conference... - Page 24 Icon Description Registered line Phone warning Unregistered line Login credentials invalid Placing a call Shared line Active call using Polycom HD Shared line with a held call Voice Held call Call forwarding is enabled Incoming call New message Active conference Presence status (Available) Polycom, Inc.
- Page 25 Icon Description Registered line Phone warning Unregistered line Login credentials invalid Placing a call Shared line Active call using Polycom HD Shared line with a held call Voice Held call Call forwarding is enabled Incoming call New message Polycom, Inc.
- Page 26 Icons and Status Indicators on VVX 500 Series and 600 Series Phones Icon Description Icon Description Registered line Status indicators in Lines screen. A flashing red bar indicates held calls. A green bar indicates an active call. Unregistered line Do Not Disturb enabled Polycom, Inc.
- Page 27 Getting Started with a VVX Business Media Phone Icon Description Icon Description Placing a call Phone warning Active call using Polycom HD Voice Login credentials invalid Held call Shared line Incoming call Call forwarding is enabled Active conference Recent calls...
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Page 28: Entering Information In Data Fields
Using the Dial Pad Keys to Enter Information Data Type Action Enter numbers, or characters in uppercase, Select Encoding or Mode, and select ABC,abc, or Abc. lowercase, or title case mode Polycom, Inc. -
Page 29: Enter Information Using The Onscreen Keyboard
Abc, ABC, abc, 123, or one of the special character options. 3. Press your finger on each character you want to enter. 4. When you finish, tap The following table describes how to enter information using the onscreen keyboard. Polycom, Inc. -
Page 30: Entering Chinese Characters With Pinyin
The PinYin input widget disappears if you press the Pound key or no keys are pressed for 5 seconds. Procedure 1. Enter the PinYin text that corresponds with the letters on the phone's dial pad. For example, press 7464. Polycom, Inc. - Page 31 3. Ensure that XT9 PinYin is selected. 4. Enter the PinYin text using the onscreen keyboard. 5. Tap on the onscreen keyboard to select the character from the recommendation area. 6. Repeat preceding steps until entry is complete. Polycom, Inc.
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Page 32: Logging Into And Locking Your Phone
VVX business media phones enable you to sign into the phone with your Skype for Business credentials, or lock your phone. Signing into Skype for Business You can use one of the following methods to sign in to a Polycom phone with your Skype for Business credentials: •... -
Page 33: Sign In Using Your Skype For Business Pin Authentication
If you do not choose to set up your phone when you first sign in, you can set the time and date formats later. Procedure 1. After you sign into Skype for Business on your phone, select Next. 2. On the Customize Time Zone screen, select your time zone and press Next. Polycom, Inc. -
Page 34: Sign Out Of Skype For Business
If you do not create a lock code when prompted, you will be automatically signed out of the phone, and you must create a lock code when you sign in again. Procedure 1. Create and enter a numerical lock code. 2. Confirm your lock code. Polycom, Inc. -
Page 35: Lock Your Phone
You can change your lock code at any time while signed into your Skype for Business account. Procedure 1. Navigate to Settings > Basic > Device Lock. 2. Select Change Lock Code and enter your current lock code. Polycom, Inc. -
Page 36: Reset Your Lock Code
Device Lock is enabled by default, however, if you do not want to lock your phone, you can disable Device Lock. Procedure 1. Navigate to Settings > Basic > Device Lock. 2. Select Device Lock: Enabled, and select Disabled. Polycom, Inc. -
Page 37: Audio Calls
The Dialer enables you to enter a number to place a call and displays a list of previously placed calls. As you enter numbers, the Dialer displays a list of similar numbers in your directory, and you can select a match to automatically enter the number. Polycom, Inc. - Page 38 You can call your favorites from the Favorites list or by selecting a favorite on your Home or Lines screen. Call Favorites from the Favorites List When you add a contact as a favorite, the contact is added to your Favorites list, and you can call contacts directly from the Favorites list. Polycom, Inc.
- Page 39 Call a Contact from the Directory Search Screen You can search for and call contacts from the Search screen in your directory. Procedure 1. Select Directories. 2. Select Search, enter your contact's first or last name, and select Search. Polycom, Inc.
- Page 40 1. From the Home screen, select the Intercom icon or select the Intercom soft key. 2. Enter a number or select a contact. 3. Select Dial or tap The phone plays a tone and the call is answered automatically on the contact's phone. 4. Speak your message and wait for a response. Polycom, Inc.
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Page 41: Redial A Number
Press the line key of the assigned favorite you want to call. The call is placed and is displayed on your phone's screen. Related Links Connecting Polycom VVX Expansion Modules to Your Phone on page 130 Redial a Number Your phone automatically keeps a record of all the calls placed, and you can recall the last contact you call using Redial. -
Page 42: Answering Audio Calls
When you are in an active call and an incoming call arrives on the same or a different line, a call waiting tone beeps, and the Incoming Call screen is displayed. If you don't answer the call within 10 seconds, the Incoming Call screen disappears, and the Calls screen is displayed. Polycom, Inc. - Page 43 You can switch to the handset or headset after the call is answered. If the phone is set up to answer intercom calls with your microphone muted, you need to unmute your microphone before responding to the call. Procedure 1. After the call is answered, press Mute and reply. Polycom, Inc.
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Page 44: Switch Among The Handset, Headset, And Speakerphone
You can answer calls using the line keys on your VVX phone or from your VVX Expansion Module. Procedure 1. Press the expansion module line key with a flashing green LED indicator. Related Links Connecting Polycom VVX Expansion Modules to Your Phone on page 130 Switch among the Handset, Headset, and Speakerphone You can place and answer calls on your phone using the handset, speakerphone, or headset. -
Page 45: Holding And Resuming Calls
Place the handset on the cradle. • Press End Call. • In the Calls screen, highlight the call and press End Call. End a Held Call You cannot end calls that are on hold. You must resume held calls before ending them. Polycom, Inc. -
Page 46: Transferring Calls
2. Dial a number or choose a contact from the Recent Calls or a directory. If the transfer type is set to Blind, the call is transferred immediately. 3. If the transfer type is set to Consultative, select Transfer after speaking with your contact. Polycom, Inc. -
Page 47: Cancel A Transfer
The call is placed in the call orbit and given a retrieval number, as shown next. After you park a call, you can retrieve the call or provide another contact with the call retrieval number to retrieve the call. Polycom, Inc. -
Page 48: Retrieving Parked Skype For Business Calls
VVX business media phones, a green light on the line key indicates a line with an active call, and a red light indicates a line with one or more held calls. Multiple Calls on phone lines on the Lines screen Polycom, Inc. -
Page 49: Display Calls From The Lines Screen
When you receive an incoming call, you can choose to ignore or reject the call instead of answering. You can reject or ignore incoming calls, reject incoming calls from a specific contact, or enable Do Not Disturb to reject all calls for a brief time period. Polycom, Inc. -
Page 50: Ignore Or Silence An Incoming Call
• The message “Do Not Disturb” is displayed in the status bar on all phones. • The DND icon on the Home screen changes from Polycom, Inc. - Page 51 If enabled, you can choose to enable DND for a particular line and not all lines. Procedure 1. Select DND. 2. From the Line Select screen, select a line. 3. From the Do Not Disturb screen, select Enable. Polycom, Inc.
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Page 52: Redirecting Incoming Calls
4. In the Choose a Team-Call Group Member dialog box, select the contacts you want to add and click Ok. The contacts you add as group members are displayed in the Call Forwarding - Team-Call Group dialog box. Polycom, Inc. -
Page 53: Divert Calls To A Contact
2. From the Contact Directory, select a contact. 3. From the Contact Information screen, select Edit or tap 4. From the Edit Contact screen, select Divert Contact, and enter a contact's number. 5. Select Auto Divert > Enabled. 6. Select Save. Polycom, Inc. -
Page 54: Conference Calls
On VVX Business Media Phone, you can initiate a Skype for Business conference call, add and invite contacts to a conference call, and manage up to 24 conference calls. You can only select one contact at a time to add to the conference call. Polycom, Inc. -
Page 55: Initiate A Conference Call During A Skype For Business Call
You can initiate a conference call with all the members of a distribution list on your phone. Procedure 1. Press Contacts and select Groups. 2. On the Groups screen, select a distribution list, then select Expand > Dial All. Polycom, Inc. -
Page 56: Add Contacts To A Skype For Business Conference Call
Viewing a List of Skype for Business Conference Participants When you initiate or join a conference call, the conference participants automatically display in a Roster. The list only displays participants in the conference call; it does not display any calls on hold, as shown next. Polycom, Inc. -
Page 57: Exit The Roster
Remove participants from the conference call. • Demote a presenter to an attendee or promote an attendee to presenter. • Enable or disable conference announcements. • Lock or unlock a conference. These options do not display for attendees. Polycom, Inc. -
Page 58: Muting Conference Participants
1. Select a conference participant and do one of the following: • Select Host to promote a participant to host. • Select Attendee to demote a host to attendee. The participant is now an attendee or a host, who can manage conference participants. Polycom, Inc. -
Page 59: Enable And Disable Conference Announcements
54 Admit or Deny Participants to a Locked Conference Call A contact that is trying to enter a locked conference call is displayed in the Roster with an alert icon the main host’s phone, as shown next. Polycom, Inc. - Page 60 Conference Calls Procedure 1. Select the participant and do one of the following: • Select Admit. • Select Deny. Polycom, Inc.
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Page 61: Shared Lines
When the Private Hold feature is enabled, the Pvt Hold soft key is displayed, and you can hold a call privately, transfer a call, or initiate a conference call without notifying others on the shared line of the call's held state. Polycom, Inc. -
Page 62: Shared Line Appearance For Skype For Business
LED indicator on all phones changes to a steady red light to indicate the call was answered. Members can also view the status of a call on the shared line by pressing and holding the corresponding line key for one second. The call's status displays for five seconds. Polycom, Inc. -
Page 63: Resume Held Sla Calls
1. Select the corresponding line key and lift the handset. Boss-Admin for Skype for Business When your phone is registered with the Polycom with Skype for Business server, you can use the Boss- Admin feature to manage shared lines. The Boss-Admin feature enables you to manage phones on your network and see when there is an answered call, when a call is on hold, or when a call has ended on a boss or delegate line. -
Page 64: View The Delegates Group
You can view the contacts for which you are assigned as a delegate in the group People I Manage Calls For on your phone and in the Skype for Business client. Procedure 1. Navigate to Contacts > Groups > People I Manage Calls For. All assigned bosses are displayed in order by last name. Polycom, Inc. -
Page 65: Set A Ringtone For Boss Calls
If an incoming call for a boss is answered by a delegate or the boss answers the incoming call, a notification is displayed on the boss and delegate's phones. Procedure 1. Do one of the following: Polycom, Inc. - Page 66 1. Press and hold the boss's line key. Resume Held Boss Calls Any assigned delegate can resume held calls on the boss's line. Procedure 1. Press and hold the boss's line key. 2. Select the call and select Pickup. Polycom, Inc.
- Page 67 1. Press and hold the boss's line key. 2. Select On behalf. 3. Select a contact, then select Dial or tap The delegate and third-party phones display a notification indicating that a delegate is calling on behalf of a boss. Polycom, Inc.
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Page 68: Join Conference Calls For A Boss
2. Dial the boss's number or select the contact. 3. After the call is answered, press the Conference soft key. 4. After you have connected the boss's line to the conference call, press End Call to leave the conference call. Polycom, Inc. -
Page 69: Recording Audio Calls
Note: To attach a USB flash drive, see the Quick Start Guide for your VVX phone on your phone's support page on Polycom Voice Support. Note: If your phone does not detect the USB flash drive when you attach it to the phone, the USB port may be disabled. -
Page 70: Record A Call
When you resume a recording after pausing, the recording continues within the same file. Procedure 1. Select Resume. Stop Recording You can choose to stop recording a call before the call ends. The recording also stops when the active call ends, no matter who ended the call. Polycom, Inc. -
Page 71: Record A Conference Call
Note: You cannot open and play recordings when you are in an active call or if you're recording a call. If you try to, a message indicating that the action was canceled is displayed. Place the call on hold before playing the recordings. The recording stops playing when you resume the call. Polycom, Inc. -
Page 72: Pause And Resume Played Recordings
2. Select a recording. 3. Select Rename, update the file name, and select OK. Delete a Recording When you have played a recording or need additional space on your USB drive, you can delete recordings from the phone. Polycom, Inc. - Page 73 Recording Audio Calls Procedure 1. Navigate to Settings > Features > Removable Storage Media > Browse Recordings. A list of recordings display. 2. Select a recording. 3. Select Delete. Polycom, Inc.
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Page 74: Call Lists, Distribution Lists, And Directories
Procedure 1. Do one of the following: • Navigate to Directories > Recent Calls. • On VVX 500/501 and 600/601 phones, tap in the status bar. Related Links Missed and Received Calls on Shared Lines on page 59 Polycom, Inc. -
Page 75: Sort Recent Call Entries
If you delete or move call entries on the phone, if enabled, the changes are made on the phone only. If you delete call entries in the Skype for Business client, the changes are made on the phone and in the Skype for Business client. Procedure 1. Select Info or tap next to a call record. Polycom, Inc. -
Page 76: Save A Recent Call Entry
Add Corporate Directory Contacts to the Contact Directory on page 77 Search for a Contact in the Contact Directory In the Contact Directory, you can search for your desired contact. Procedure 1. Navigate to Directories > Contact Directory. Polycom, Inc. -
Page 77: Add A Contact To The Contact Directory
1. Navigate to Directories > Contact Directory. 2. From the Contact Directory, select a contact. Update a Contact's Information After you add a contact to your Contact Directory, you can update the contact's information. Procedure 1. From the Contact Directory, select a contact. Polycom, Inc. -
Page 78: Delete A Contact From The Contact Directory
A quick search enables you to search for contacts using either their first name or last name. Procedure 1. Navigate to Directory > Corporate Directory. 2. In the search field, enter your search criteria and select Submit. 3. Select a contact and select View to view the contact's information. Polycom, Inc. -
Page 79: Add Corporate Directory Contacts To The Contact Directory
1. In the Corporate Directory, search for a contact. 2. From the search results, select the contact and select View. 3. Select Save. 4. Enter any additional contact information and select Save. Related Links Contact Directory on page 74 Polycom, Inc. -
Page 80: Searching The Skype For Business And Outlook Directories
Contact Directory to see if the contact was saved correctly and to add additional contact information. Procedure 1. Search for your contact. 2. Select your contact and select View. 3. In the Contact Information screen, select Save. Polycom, Inc. -
Page 81: Search The Outlook Directory
View information for distribution lists and members of a list Maximum Number of Distribution List Members The following table indicates the maximum number of distribution list (DL) members that display on each phone model after you expand a DL. Polycom, Inc. -
Page 82: Search For Skype For Business Distribution Lists
You can add a distribution list (DL) or a search result to your Contacts. Contacts you add are available in both the phone and Skype for Business client. Procedure 1. Navigate to Directories > Contacts > Search, then search for your DL. 2. Select your DL, then press Add to contacts. Polycom, Inc. -
Page 83: View Contact Information For A Distribution List
Skype for Business client. Procedure 1. Navigate to Directories > Contacts > Group, then select a DL. 2. Select Delete, then confirm deletion. The DL is removed from the phone and in the Skype for Business client. Polycom, Inc. -
Page 84: Favorites And Contact Lists
You can view favorites in your Favorites list in the Directory or the New Call screen. Favorites display consecutively according to their index number. The contact with the lowest number is displayed first. Related Links Reorder Favorites on page 83 Polycom, Inc. -
Page 85: Reorder Favorites
You can delete favorites to make room for new favorites. Procedure 1. From your Contact Directory, select the contact. 2. From the Contact Information screen, select Edit or tap 3. From the Edit Contact screen, select Favorite Index, and delete the favorite index number. 4. Select Save. Polycom, Inc. -
Page 86: Skype For Business Contacts
1. Select Contacts or navigate to Settings > Features > Presence > Contacts. 2. Select Add, enter your contact's email address, and select Submit. If you're using the onscreen keyboard, tap then Submit. Your contact is added to your Contact list. Polycom, Inc. -
Page 87: View Skype For Business Favorites And Groups
Select Contacts to choose a contact from the Contacts list. 5. Select your contact and press Assign. The contact is assigned to the selected line key. Related Links Enable Line Key Customization on page 110 Assign Skype for Business Contacts to VVX Expansion Modules on page 133 Polycom, Inc. -
Page 88: Skype For Business Contacts' Presence Information
Away, Be Right Back, Inactive, Off Work Do Not Disturb, Presenting, In Presentation Offline Unknown Out of Office Presence Icons on VVX 300 Series Phones Icons Description Available Busy, In a Call, In a Meeting, In a Conference Call Polycom, Inc. - Page 89 Offline Unknown Blocked Presence Icons on VVX 201 Phones Icons Description Available Busy, In a Call, In a Meeting, In a Conference Call Away, Be Right Back, Inactive, Off Work Do Not Disturb, Presenting, In Presentation Offline Unknown Polycom, Inc.
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Page 90: View The Skype For Business Contacts' Information
Phone, and make calls directly to any of the available numbers for your contact, including directly to a contact's voicemail. You can view the following detailed information for Skype for Business contacts, if depending on the privacy relationship: Polycom, Inc. -
Page 91: Change The Privacy Relationship For A Contact
Contacts you assign as delegates must maintain a privacy relationship of Workgroup. If you try to change the privacy relationship for a delegate, a notification is displayed in the Skype for Business client. Related Links Assign Delegates on page 61 Polycom, Inc. -
Page 92: Accessing, Sending, And Broadcasting Messages
After you listen to a contact's voicemail, you can call the contact from the Voicemail screen. Procedure 1. Select a message and select Call. Delete Voicemail Messages After you listen to a message, you can delete the message. Polycom, Inc. -
Page 93: Mark Message As Read
Instant messages display in the order they are received with the first message received displaying first. Procedure 1. From the Home screen, navigate to Messages > Instant Message. 2. If you have multiple lines on your phone, select a line. The first message received is displayed. Polycom, Inc. -
Page 94: Reply To Instant Messages
When you send a group page, it is automatically sent to the default paging group, which is group 1. You cannot send a page while you are in an active call. Procedure 1. From the Lines screen, select the Paging soft key. Polycom, Inc. -
Page 95: Receiving Pages
Emergency page. Procedure 1. Do one of the following: • For pages that play automatically during a call, hold the call to hear only the page. • For Pending pages, select Accept or hold the call. Polycom, Inc. -
Page 96: Group Paging Settings
1. Navigate to Settings >Basic > Preferences > Paging/PTT Configuration > Group Paging. 2. From the Group Paging Configuration screen, select Group Subscriptions. 3. From the Group Subscriptions screen, select the group you want to subscribe to, and select Yes. Related Links Receiving Pages on page 93 Polycom, Inc. -
Page 97: Broadcasting Messages With Push To Talk
This behavior is similar to a phone call. Tip: To automatically send a PTT broadcast on the default channel, press and hold Talk. After the transmitting beep, begin speaking. Polycom, Inc. -
Page 98: Receiving Ptt Broadcasts
When your phone is not set up to receive broadcasts during active calls, the broadcast is displayed as a Pending broadcast. • When the broadcast is a Priority or Emergency broadcast, the broadcast plays immediately. You hear the active call and the broadcast. Polycom, Inc. -
Page 99: Reply To Ptt Broadcasts
The broadcast ends, and you cannot resume the broadcast by pressing and holding Talk on the same channel. You can immediately initiate another broadcast on another channel. Push-To-Talk Settings This section provides information on the changing your default channel, updating channel subscriptions, and enabling broadcasts to play during active calls. Polycom, Inc. - Page 100 Accept While Busy setting, a PTT broadcast interrupts active calls and you hear the audio of the call and the broadcast. Procedure 1. Navigate to Settings >Basic > Preferences > Paging/PTT Configuration > PTT Push to Talk. 2. From the PTT Channel Configuration screen, select Accept While Busy, and select Enable. Polycom, Inc.
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Page 101: Phone Applications
From Day view, you can also access other calendar views: Month and Meeting view. Note that month view is not available on VVX 201 phones. Procedure 1. Do one of the following: • Select Month or tap to access Month view. Polycom, Inc. -
Page 102: Display Meeting View
You can choose a meeting reminder type that determines if an alert tone plays each time a meeting reminder displays. The following options are available for meeting reminders: • Silent—The meeting reminder is displays without an alert tone. Polycom, Inc. -
Page 103: Joining Calendar Meetings
2. In Meeting view, select Join. Join a Meeting from a Meeting Reminder You can join a meeting from the meeting reminder when it displays before a meeting, if enabled. Procedure 1. On the meeting reminder, select Join. Polycom, Inc. -
Page 104: Navigating The Browsers
Ask your system administrator if the Idle and Web browsers are available on your phone. View the Idle Browser When your phone is idle, you can view an Idle Browser when you switch between the Home and Lines screens. To see the Idle Browser, you need to enable the screen saver. Polycom, Inc. -
Page 105: Open The Web Browser
Enables the toolbar to hide every three seconds. To display a hidden toolbar, you have to press the touchscreen until the toolbar displays. (VVX 500/501, and 600/601 phones) Exits the Web Browser and returns to the phone's Home screen. Polycom, Inc. -
Page 106: Vvx Business Media Phone Settings
The phone supports several languages that you can choose to display. Check with your system administrator to find out exactly which languages are supported. Procedure 1. Navigate to Settings > Basic > Preferences. 2. Select Language and select a language. The language on the phone updates automatically. Polycom, Inc. -
Page 107: Change The Time And Date Format
This feature is not available on VVX 101 phones. Check with your system administrator to find out if this feature is available on your phone. Related Links Changing the Backlight Intensity on VVX Expansion Modules on page 136 Features for Vision-Impaired and Blind Users on page 147 Polycom, Inc. -
Page 108: Set The Backlight Intensity
Change the Background Picture If your system administrator has pre-loaded your phone with background pictures or you have added personal photos onto the phone, you can choose to display a background other than the default. Polycom, Inc. -
Page 109: Adding Personal Photos As Your Background
You can add one or multiple images for your phone background using the Web Configuration Utility. Note: On Polycom phones with UC Software 5.1.1 or later and registered with Skype for Business Server, access to the Web Configuration Utility is disabled by default as a security precaution. -
Page 110: Reset Your Background
Lines screen in the following ways: • Set a transparent background to show for line keys • Choose the number of columns that display • Assign a contact to a line on the phone or an expansion module for up to 100 contacts Polycom, Inc. -
Page 111: Customize The Columns On The Lines Screen
Procedure 1. Navigate to Settings > Basic > Preferences > Idle Screen Settings. 2. On the Idle Screen Settings screen, select Transparent Lines, and select Enabled. The line keys are displayed without a background, as shown next. Polycom, Inc. -
Page 112: Show Only Your Line Registration
• Phone Line Keys. • Expansion Module Line Keys. 3. Select a line then select Insert. By default, the new line is inserted above the selected line. 4. Select Below to move the line below the selected line. Polycom, Inc. -
Page 113: Clear A Line Key
Another way to personalize your phone is to enable a screen saver that can either show default pictures stored on your phone, the idle browser, or pictures stored on a USB flash drive. Ask your system administrator if this feature is available on your phone. Polycom, Inc. -
Page 114: Enable Screen Savers
If you did not place the pictures in a folder, but placed them in the root directory instead, do not enter a folder name. 5. Select Time Per Image, and enter the number of seconds you want each picture to display. Polycom, Inc. -
Page 115: Disable The Screen Saver
Before you can display your pictures, confirm that your pictures are on the USB flash drive, and that the USB flash drive is attached to your phone. Polycom, Inc. -
Page 116: Picture Frame Icons
Starts the display of pictures one-by-one again. Stop displaying the pictures. The pictures do not display again until you access the Picture Frame feature (unless you have a screen saver enabled). Set the picture that currently displays as the background picture for your phone. Polycom, Inc. -
Page 117: Power-Saving Mode
If you press a key or tap the screen, the idle timeout period that applies (User Input Idle Timeout or Office Hours/Off Hours Idle Timeout) is the timeout with the highest value. Procedure 1. Navigate to Settings > Basic. 2. Select Power Saving > Timeouts. Polycom, Inc. -
Page 118: Changing Audio Settings
5. Select Play to hear the ringtone. Set a Ringtone for Individual Contacts You can select unique ringtones for various contacts in your directory, which helps you quickly identify callers as your phone rings. Procedure 1. From your Contact Directory, select a contact. Polycom, Inc. -
Page 119: Change The Volume
Profile photos do not display on VVX 201 or VVX 300 series business media phones. For help with setting a profile photo, refer to the Set My Picture options in Skype for Business topic on https://support.office.com/en-us/skype-for-business. Related Links Lock Your Phone on page 33 Polycom, Inc. -
Page 120: Phone Accessories And Computer Applications
You can connect an analog headset to all VVX phones or a USB headset to VVX 401/411, 500/501, and 600/601 phones. You can also pair and connect a Bluetooth headset with your VVX 600/601 phone. See Feature Profile 37477: Using Headsets with Polycom Phones on Polycom Support for a list of compatible headsets. -
Page 121: Use Your Headset For All Calls
Typically, you can work wirelessly up to 300 feet (91 meters) from your phone and still use the EHS controls. Check with your headset's user guide for the precise range restrictions. Polycom, Inc. - Page 122 Phone Accessories and Computer Applications See Feature Profile 37477: Using Headsets with Polycom Phones on Polycom Support for a list of compatible headsets. Setting the Headset Base Unit Options Before you connect your headset to your phone and use EHS, you need to set the following options for your specific headset model: •...
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Page 123: Disconnect Your Headset
The following instructions are intended as a guide, and do not apply to all Bluetooth devices. You can usually find instructions for your headset on the device manufacturer's web site. Procedure 1. Navigate to Settings >Basic > Bluetooth Settings > Bluetooth Radio. The Bluetooth Radio screen is displayed. 2. Tap On. Polycom, Inc. - Page 124 1. Navigate to Settings >Basic > Bluetooth Settings > Manage BT Headsets. 2. From the Manage BT Headsets screen, select your headset, and select Disconnect. Your headset remains paired to your phone but is no longer connected. 3. Select your headset, and select Remove. Polycom, Inc.
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Page 125: Controlling Your Phone With Polycom Desktop Connector
Controlling Your Phone with Polycom Desktop Connector The Polycom Desktop Connector (PDC) enables you to use your computer mouse and keyboard to navigate and enter information on your phone. The PDC is compatible with any language your phone and computer supports. Contact your system administrator to find out if your phone supports the PDC. - Page 126 You can find your computer's IP address using the Command Prompt on your computer. Procedure 1. Click Start > All Programs > Accessories > Command Prompt. 2. In the Command Prompt, type ipconfig and press Enter. 3. Note your server address on the IPv4 Address line, as shown next. Polycom, Inc.
- Page 127 Procedure 1. Click Start > Programs > Polycom > Polycom Desktop Connector. The PDC icon is displayed as an active program on your taskbar as shown next. 2. On your phone, navigate to Settings > Basic >PDC Configuration.
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Page 128: Using The Polycom Desktop Connector
Phone Accessories and Computer Applications Disable the Polycom Desktop Connector If you disable the PDC, you can no longer use your mouse and keyboard to control and enter information on your phone Procedure 1. Do one of the following: •... - Page 129 Do Not Disturb Directories menu Alt+F7 Messages menu Alt+F8 New Call soft key Talk soft key (if PTT is enabled) Alt+F9 End Call soft key ACD Sign In (if enabled) Alt+F10 Settings. Applications Alt+F11 Alt+F12 ACD Sign Out (if enabled) Polycom, Inc.
- Page 130 3. Move your cursor onto your phone's display screen. The PDC program changes your keyboard language when you move your cursor onto your phone's screen. 4. On the phone, enter text in your chosen language. The following graphic shows Russian characters entered on a VVX phone. Polycom, Inc.
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Page 131: Connecting A Netgear Wi-Fi Adapter To Your Phone
This section takes you through the steps to connect a VVX phone to a Wi-Fi adapter. The NETGEAR WNCE2001 is supported by Polycom and is used as the Wi-Fi adapter in the procedure. Note: Depending on the peripheral devices you have attached to with VVX phone, the phone may not have enough power for the Wi-Fi adapter through the USB port. -
Page 132: Connecting Polycom Vvx Expansion Modules To Your Phone
Connecting Polycom VVX Expansion Modules to Your Phone The Polycom VVX Expansion Modules, with a LCD color display, are consoles you can connect to VVX business media phones to add additional lines. VVX Expansion Modules enable you to handle large call volumes on a daily basis and expand the functions of your phone. - Page 133 Flashing Green and Red Indicates the phone of a monitored busy lamp field contact is on an active call or is receiving an incoming call. Page Keys Navigates between pages on the expansion module. Base Stand Hooks into the back of the expansion module to stand up the display. Polycom, Inc.
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Page 134: Connect Vvx Expansion Modules
When you reach the maximum number of display spaces on your phone, the next function you add is assigned to the first available line key on your expansion module. Polycom, Inc. - Page 135 Boss lines you are assigned as a delegate. Procedure 1. Navigate to Settings >Basic > Line Key Customization. 2. Select Expansion Module Line Keys. 3. Press a line key on the expansion module and select Assign. Polycom, Inc.
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Page 136: Navigate Vvx Color Expansion Module Paging
If you only have one expansion module connected to your VVX phone, the pages are ordered sequentially on the module, as shown in the next figure. Press the first, second, or third Page key to view the corresponding pages. Polycom, Inc. - Page 137 When Smart Paging is disabled, the ordering of the pages on the expansion modules is not affected by the number of expansion modules connected to your VVX phone. With Alternate Paging, the expansion modules' pages are ordered sequentially from 1 to 9. The next figure shows Alternate Paging on three expansion modules. Polycom, Inc.
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Page 138: Changing The Backlight Intensity On Vvx Expansion Modules
In order to use BToE, you need to download and install the Polycom BToE Connector application. Installing the Polycom Better Together over Ethernet Connector The Polycom BToE Connector enables you to use the BToE feature on your VVX phone when it’s ®... - Page 139 A User Account Control dialog box is displayed. 4. Ensure that the dialog box lists Polycom Inc. as the verified publisher and click Yes. If Polycom Inc. is not listed as the publisher, click No and download the application again from the Polycom Voice Support site.
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Page 140: Pairing Your Phone With Your Computer
Before you can begin using BToE, you must pair your Polycom phone with your computer. By default, your phone is set to pair with your computer automatically when Better Together over Ethernet is enabled, and you connect your phone to your computer over Ethernet. - Page 141 Polycom VVX Phone is displayed in your list of audio devices in your Skype for Business client. When the same user account is signed into the phone and the Skype for Business client, your computer and phone are paired, and BToE is activated.
- Page 142 When your phone is paired with the Skype for Business client on your computer, the message “Successfully paired” is displayed on your phone, and the BToE Mode icon displays in the system tray on your computer. Polycom, Inc.
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Page 143: Set Your Phone As Your Primary Audio Device
Set Your Phone as Your Primary Audio Device Before you begin using the BToE feature, you need to ensure that your Polycom VVX phone is set as your primary audio device in your Skype for Business client on your computer. -
Page 144: Using Btoe To Lock And Unlock Your Phone
Note: If you want to route audio from media that uses the computer's speakers, such as from web videos or media players, you must manually change the computer's default audio speaker device to use Polycom VVX Phone. Answer BToE Calls... -
Page 145: Disable Btoe On Your Phone
Navigate to Settings > Advanced > Administration Settings > BToE PC Pairing and press Disabled. BToE is disabled on your phone, and you can no longer use the BToE feature. Related Links Uninstall the Polycom BToE Connector on page 144 Polycom, Inc. -
Page 146: Stop Btoe On Your Computer
Phone Accessories and Computer Applications Stop BToE on Your Computer When you stop the application, you can no longer use the BToE functions on your Polycom phone and computer. Procedure 1. Right-click in the system tray and select Exit. The Polycom BToE Connector is no longer active on your computer and you cannot use the BToE feature. -
Page 147: Accessibility Features
Features for Mobility-Impaired Users • Features for Vision-Impaired and Blind Users Polycom products include a number of features to accommodate any type of user. The following sections describe accessibility features for hearing, vision, or mobility-impaired users available on VVX Business Media Phone. -
Page 148: Features For Mobility-Impaired Users
VVX phones have stands that you can adjust to various angles so your phone sits at a comfortable angle on your desktop (see your phone's Quick Start Guide on Polycom Voice Support web page). Polycom Desktop Connector You can use your computer's mouse and keyboard to enter information application and navigate screens on your VVX phone. -
Page 149: Features For Vision-Impaired And Blind Users
Accessibility Features Controlling Your Phone with Polycom Desktop Connector on page 123 Use Your Headset for All Calls on page 119 Controlling Calls with Electronic Hookswitch on page 121 Features for Vision-Impaired and Blind Users The following table lists the accessibility features for visually-impaired and blind users. -
Page 150: Maintaining Vvx Business Media Phone
However, the warning still displays in the Warnings list until the issue is fixed. The Warning icon is displayed each time your phone has a warning that you haven't viewed. Procedure 1. In the Warnings screen, select Clear Icon to remove the Warning icon from the status bar. Polycom, Inc. -
Page 151: Restart Vvx Business Media Phone
Your system administrator may ask you to access a diagnostics menu on the phone to test its hardware. You can test the touchscreen, microphones, speaker, handset, third-party headset (if connected), keypad mappings, and LEDs. Contact your system administrator for instructions on how to perform these tests. Polycom, Inc. -
Page 152: Clean The Touchscreen
View Software Details You can view the details for the software version on your phone, the latest software update available for your phone, and the status of the latest update. Procedure 1. Navigate to Settings >Status > Software Update. Polycom, Inc. -
Page 153: Updating Your Skype For Business Phone Software
If your phone is inactive for a long period of time, the phone automatically reboots and updates the phone software. Procedure 1. When prompted to update software, press Cancel. The Dev Updt soft key is displayed. 2. Press the Dev Updt soft key when you're ready to update your phone's software. Polycom, Inc. -
Page 154: Troubleshooting
Troubleshooting Topics: • Speakerphone • USB Port • Check the Status of the Calendar • Polycom Desktop Connector • Troubleshoot Audio and Echo Issues • Bluetooth Headset • Recording Issues and Solutions • Better Together over Ethernet • Login Credentials This section lists potential issues, problems, and common difficulties and possible solutions to guide you towards resolving those issues. -
Page 155: Polycom Desktop Connector
99 Open the Calendar on page 99 Polycom Desktop Connector If you encounter any issues using the Polycom Desktop Connector (PDC), see the following table for possible solutions to common problems. Common PDC Problems and Solutions Issue Corrective Action... -
Page 156: Troubleshoot Audio And Echo Issues
Enable Bluetooth and Connect a Headset on page 121 Recording Issues and Solutions If you encounter any issues recording calls, see the following table for possible solutions to common problems. Common Recording Issues and Solutions Issue Corrective Action Polycom, Inc. -
Page 157: Better Together Over Ethernet
2. Select the folders AppData > Local > Temp > MSI*.LOG. Troubleshoot Polycom BToE Connector Start Issues If the Polycom BToE Connector successfully installs, but the application fails to start or you experience other application-related failures, uninstall the Polycom BToE Connector and reinstall the application. -
Page 158: Troubleshoot Pairing
1. Navigate to Start > Control Panel > System and Security > Windows Firewall > Allow a program through Windows Firewall. 2. Click Change Settings. 3. Search for Polycom BToE Connector in the list of applications and click the check boxes for Domain, Home/Work, and Public networks. 4. Click OK. -
Page 159: Set Log Levels
The default user password is 123. 3. In the Web Configuration Utility, navigate to Diagnostics > Upload Logs. The log files are uploaded to the server, and your system administrator can access the logs to determine any issues with your phone. Polycom, Inc.
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