Better Together Over Ethernet; Troubleshoot Polycom Btoe Connector Installation; Troubleshoot Polycom Btoe Connector Start Issues - Polycom VVX 201 Series User Manual

Common Recording Issues and Solutions (continued)
The message "USB device removed unsafely.
Recording canceled" displayed when I removed my
USB flash drive during a call.
The message "Unsupported USB device attached"
displayed.
R :
ELATED INFORMATION
Browse Recorded Calls

Better Together over Ethernet

Use the following solutions as a guide to resolving issues, problems, or common difficulties while installing
the Polycom BToE Connector or pairing your devices.

Troubleshoot Polycom BToE Connector Installation

If the Polycom BToE Connector fails to install, download and reinstall the application from
Support on your computer.
If the application installation continues to fail, find the log file for the installation error and call
Technical Support. The technical support representative needs the log file to understand why the installation
failed.
If you cannot access the log files, contact your system administrator for assistance.
T
ASK
1 Open the Start menu and select your user name.
2 Select the folders AppData > Local > Temp > MSI*.LOG.

Troubleshoot Polycom BToE Connector Start Issues

If the Polycom BToE Connector successfully installs, but the application fails to start or you experience other
application-related failures, uninstall the Polycom BToE Connector and reinstall the application.
If the application still does not start or you experience other related issues, find the log file showing the failed
to start error and call Polycom Technical
understand why the application failed to start.
If you cannot access the log files, contact your system administrator for assistance.
T
ASK
1 Open the Start menu and select your user name
2 Select the folders AppData > Local > Polycom > Polycom BToE Connector.
3 Click the file polycom_BTOE_log.txt.
Polycom, Inc.
Do not remove the USB flash drive while recording. If
you want to remove the drive during a call, press Stop,
and then remove the drive.
Refer to Feature Profile 37477: Using Headsets with
Polycom Phones on
devices supported on Polycom phones.
Support. The technical support representative needs the log file to
Troubleshooting
Polycom Support for a list of USB
Polycom Voice
Polycom
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