Avaya INDeX 9.1 Programming Manual page 3

Contents
Automatic Route Selection (ARS) ............. 48
Introduction to ARS.............................................. 48
ARS Call Routing ................................................. 49
Planning and Programming ARS ......................... 50
Defaulting ARS .................................................... 50
Setting Up Translations........................................ 51
Storing Authorisation Codes ................................ 52
Setting up Route Lists.......................................... 53
Changing a Route List.....................................................54
Setting Up Time Maps.......................................... 55
Changing a Maps Day Types ..........................................55
Changing the Generic Week ...........................................55
Creating Exception Days.................................................56
Setting up a Time Analysis Process..................... 56
Set Up Plan Analysis Process.............................. 57
Set Up String Analysis ......................................... 58
Call Barring .......................................................... 59
User Programming ..................................... 60
Introduction to Users............................................ 60
Creating New Users ............................................. 60
Assigning Users to Stations ................................. 61
Defaulting a User ................................................. 61
Locking/Unlocking a User .................................... 62
Forced Intrusion ................................................... 62
Setting a User's Directory Name .......................... 62
Personal CLI & Withholding CLI........................... 63
Outgoing Call Controls......................................... 64
Setting the User Type .......................................... 65
Extension Feature Access ................................... 65
Language Setting................................................. 66
ARS Special Features.......................................... 66
Remote Forward - Forward Bar........................... 67
Hotline.................................................................. 67
User Divert, DSS and Pickup Settings ................. 68
Pickup Number................................................................68
Divert Numbers ...............................................................68
DSS/BLF Settings............................................................68
Station Programming ................................. 69
Stations and Directory Numbers .......................... 69
Defaulting a Station.............................................. 69
Setting a Station's Identification ........................... 69
Station Type......................................................... 70
PC Console Port .................................................. 70
Station Tenancy ................................................... 70
Multi-Tenancy Services.............................. 71
Introduction .......................................................... 71
Setting the Tenancy Area Ratio ........................... 71
Setting a Station or Trunk's Tenancy ................... 71
Night Service............................................... 72
Overview of Night Service.................................... 72
Setting the Tenancy Area Ratio ........................... 72
Linking a User to an Area..................................... 72
Programming Manual
INDeX 9.1
Linking a Call Control Plan to an Area..................73
Set Up the Daytime/Night Service Timetables......73
Link Areas to Daytime/Night Service Time Tables73
Cordless Integration .................................. 74
Introduction...........................................................74
Mobile Number .....................................................74
Automatic Call Announcement ................. 75
Introduction to ACA (NA INDeX 30)......................75
Altering ACA Module Settings ..............................75
Recording Messages............................................76
Setting up Announcer Plans.................................76
Linking Announcer Plans to Call Control Plans ....77
Music-on-Hold ............................................ 78
Music-on-Hold Sources ........................................78
Providing Trunk Music-on-Hold (NA INDeX 30)....78
Recording Music (NA INDeX 30) ..........................78
DISA............................................................. 79
Introduction to DISA (NA INDeX 30).....................79
Set Up DISA PIN Codes.......................................79
Set Up a DISA Trunk ............................................80
PIN & Account Codes ................................ 81
Forced PIN or Account .........................................81
Account Codes .....................................................81
Pin Codes.............................................................82
System Services......................................... 83
Automatic Call Back Cancellation.........................83
Automatic Break-In/Out ........................................83
Usernames & Passwords .....................................83
Permissions List ...................................................84
Queuing Priority....................................................84
Modem Services...................................................85
System Alarms .....................................................85
Absence Messages ..............................................86
Silent Intrusion......................................................87
Groups ........................................................ 88
Overview of Groups..............................................88
Creating & Naming a Group .................................89
Adding & Deleting Group Members......................89
Speed Dials................................................. 90
System Speed Dials .............................................90
Creating a System Speed Dial .............................91
Guest Services ........................................... 92
Introduction to Guest Services (NA INDeX 30).....92
Reception & Guest Room Groups ........................93
Setting the User Types .........................................93
Wake-up Alarm Timeouts .....................................94
Maid Status Update ..............................................94
Directory Management............................... 95
Alpha Tagging ......................................................95
38DHB0002UKDJ - Issue 3 (12/00)
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Introduction - Page 3