Incoming Call Timers - Avaya INDeX 9.1 Programming Manual

Page 44 - Incoming Call Timers

Incoming Call Timers

Page 44 - Call Control Plans
38DHB0002UKDJ – Issue 3 (12/00)
The Call Control Plan's timers control presentation of new calls and held or
transferred calls.
Incoming Calls :
– Incoming Call Answer : Default = 120 seconds
This timeout sets how long a call should ring a free disposition before trying the
next disposition. The timeout still operates even if a disposition diverts the call
to another destination.
– Incoming Call Camp On : Default = 120 seconds
This timeout sets how long a call should remain camped on to a busy
disposition before trying the next disposition. The timeout still operates even if
a disposition diverts the call to another destination.
Held & Transferred Calls :
– Ringing Recall : Default = 45 seconds
This timeout sets how long a transferred call should ring the transfer
destination before recalling to the previous extension.
– Busy Recall : Default = 90 seconds
This timeout sets set how long a transferred call should camp on to a busy
destination before recalling to the previous extension.
– On-Hold : Default = 180 seconds
Sets how long a call stays held or parked before recalling to the original
extension.
Remember that calls to a terminal with a "divert on no answer" set will divert after a
short period (10 seconds by default). If the above timeouts are set below that level,
then the divert will not occur. If set just above that level, the diverted call may only
give one or two rings before recalling.
Recalled Calls :
– Second Level Recall : Default = 10 seconds
Sets how long a call remains unanswered after recalling from an unanswered
transfer before trying the trunk's next disposition.
To change a trunk's incoming call timers :
1. From the Administration menu, select Call Control Plan and enter the plan's
number.
2. Select Call timers.
3. Set the time calls stay at a disposition before trying the next. Note that entering
a value of 0 can disable either of these timeouts.
a. For the time at a ringing disposition, select Incoming call answer.
b. For time at a busy disposition, select Incoming call camp on.
4. To set the time a call remains on hold or parked before recalling the original
extension, select On-hold (sec).
5. Set the time calls try a transfer number before recalling:
a. For the time at a ringing number, select ringing recall.
b. For the time at a busy number, select busy recall.
6. To set the time a call waits at a disposition to which it has recalled after a failed
transfer before trying the next disposition, select second level recall.
7. To set the time an external call that has been announced by the operator to a
busy extension waits before recalling, select Announce Transfer.
8. To set the time an external call waits for a busy off-switch disposition, select
Wait for external route
Call Control Plans
Programming Manual
INDeX 9.1