Reception & Guest Room Groups; Setting The User Types - Avaya INDeX 9.1 Programming Manual

Guest Services
Reception & Guest Room Groups

Setting the User Types

Programming Manual
INDeX 9.1
The INDeX uses two groups for Guest Services.
– Reception group :
Used to contain the user directory numbers of users with their Type set to
Reception.
– Guest room group :
Used to contain the user directory numbers of users with their Type set to
Guest.
The INDeX automatically adds and deletes users from the appropriate group when
their Type is changed.
To set the Reception & Guest Room Group Numbers :
This action should be performed before Guest, Reception and Service extensions
are added to the INDeX. If the group numbers are changed at a later stage it may
be necessary to manually edit the groups.
1. From the Administration menu, select Directory and then General set up.
2. Select Reserved numbers.
3. Select Reception group and set the group number as required.
4. Select Guest room group and set the group number as required.
The INDeX uses three user Type settings to provide the appropriate Guest Service
functions to users. The Types are:
– Reception :
Used for display terminals that need to provide room booking and other
functions.
– Guest :
Used for analogue extensions in bookable guest rooms.
– Service :
Used for display terminals that need to see guest information on calls
(name, language, etc) but do not require room booking and other functions.
To change a user's Type :
1. From the Administration menu select User and enter the user's directory
number.
2. Select Type and select the setting required.
Reception & Guest Room Groups - Page 93
Guest Services - Page 93
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