Avaya INDeX 9.1 Programming Manual
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Avaya INDeX 9.1 Programming Manual

Avaya INDeX 9.1 Programming Manual

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INDeX 9.1
Programming Manual
38DHB0002UKDJ – Issue 3 (12/00)

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Summary of Contents for Avaya INDeX 9.1

  • Page 1 INDeX 9.1 Programming Manual 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 2: Table Of Contents

    Next Trunk and Next Station numbers ....19 Trunk Type ............47 Primary Rate Interfaces ........20 Forward on Busy/No Answer........47 PRI Cassette Set up............20 Allocating PRI Channels..........21 Set Live Speech Path...........47 Page 2 - Contents Programming Manual 38DHB0002UKDJ – Issue 3 (12/00) INDeX 9.1...
  • Page 3 Overview of Night Service........72 Maid Status Update ..........94 Setting the Tenancy Area Ratio ......72 Directory Management....... 95 Linking a User to an Area........72 Alpha Tagging ............95 Programming Manual Introduction - Page 3 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)
  • Page 4 Inserting Cassettes ..........110 Cassette Set up ..........110 Locking Slot Usage ..........111 On & Off-Lining Devices........111 Resetting Devices ..........111 Mimicking Cassettes .......... 111 Index ............112 Page 4 - Contents Programming Manual 38DHB0002UKDJ – Issue 3 (12/00) INDeX 9.1...

  • Page 5: Introduction

    Page 5 Introduction Overview This manual covers the programming of a Avaya INDeX telephone switch with Level 9.1 software. We assume that you have experience of INDeX programming through an approved Avaya INDeX training course. This manual breaks the major features and areas of INDeX usage into separate chapters.

  • Page 6: Programming Tools

    The INDeX can be set up to support SNMP access. This requires a SNMP program that has been set up with the INDeX .MIB file (available from our web site) and SNMP settings provided by the network manager. Page 6 - Introduction Programming Manual 38DHB0002UKDJ – Issue 3 (12/00) INDeX 9.1...

  • Page 7: Serial Cable Connections

    – ANSI standard cursor control sequences. – Data transmission at 8 bit, no parity, two stop bits. Serial Cable Only Avaya supplied serial cables should be used otherwise damage to the INDeX or connected equipment may occur. INDeX INDeX Signal...

  • Page 8: Connecting Using Kermit

    4. The Modem number is the group number for calls to the integrated modem. 5. DDI or other routing methods can now be used to route calls to the modem's group number. Page 8 - Serial Cable Connections Programming Manual 38DHB0002UKDJ – Issue 3 (12/00) INDeX 9.1...

  • Page 9: Ip Network Connection

    After enabling IP connection, you can still select whether to allow or bar FTP, Telnet and SNMP. Programming Manual IP Network Connection - Page 9 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 10: Setting The Index Ip Network Settings

    1. Telnet and FTP access can be disabled immediately by setting the Allow Telnet and Allow FTP options to no. 2. To disable IP networking, remove the IP address value and restart the INDeX. Page 10 - IP Network Connection Programming Manual 38DHB0002UKDJ – Issue 3 (12/00) INDeX 9.1...

  • Page 11: Using Telnet

    2. From the Administration menu, select System, then Installation, Network set up and SNMP Set up. 3. Enter the SNMP trap address, GET community string and SET community string provided by the network manager. Programming Manual IP Network Connection - Page 11 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 12: Programming

    Whether accessing the INDeX via a serial link or IP connection, the INDeX administration menus operate in the same way. 1. Press Enter until the log on menu is displayed. (C) 2000 Avaya 08:28 02/03/00 INDeX Administration CPU-X1000 : 0000000123 Username>...

  • Page 13: Using The Index Programming Menus

    – User can make national, local and emergency calls. – Incoming calls are routed to the Operator group. Since in default that group is empty, the calls then overflow to the Night Service Group. Programming Manual Programming - Page 13 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 14: Database Downloads

    9. Press C and then ↵ ↵ ↵ ↵ to reconnect to the system. 10. Press Esc to restart normal system programming. 11. The downloaded database file is located in the Kermit directory under the name specified above. Page 14 - Programming Programming Manual 38DHB0002UKDJ – Issue 3 (12/00) INDeX 9.1...

  • Page 15: Database Reset

    4. If any devices are still involved in calls, the cassette's green LED flashes slowly. When all calls have finished, the LED goes off. All devices on the cassette are now off-line and you can remove power. Programming Manual Programming - Page 15 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 16: Index Set Up

    To set the date display mode : 1. From the Administration menu, select System and then Clock. 2. Select Year on DT date to switch it between yes and no. Programming Manual INDeX Set up - Page 16 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 17: Language Settings

    To switch page answering on/off : 1. From the Administration menu, select System and then Facility options. 2. Select Answer page to select either yes or no. Programming Manual INDeX Set up - Page 17 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 18: Default Groups

    1. From the Administration menu, select PSTN Access. 2. Select PSTN access digit and enter the digit which should indicate an external call from the INDeX. Page 18 - INDeX Set up Programming Manual 38DHB0002UKDJ – Issue 3 (12/00) INDeX 9.1...

  • Page 19: Inserting Device Cassettes

    2. Select Next station number or Next trunk number and enter the number required. – Note that the numbers displayed change automatically as numbers are allocated. Programming Manual Inserting Device Cassettes - Page 19 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 20: Primary Rate Interfaces

    Changing these settings also requires corresponding changes to the physical wiring. – In QSIG mode, select Signalling Channel and set this to A or B as required by the network provider. Page 20 - Inserting Device Cassettes Programming Manual 38DHB0002UKDJ – Issue 3 (12/00) INDeX 9.1...

  • Page 21: Allocating Pri Channels

    3. Select CUG outgoing permitted and set this to no to bar the user making or receiving DASS calls outside its CUG group or yes to allow such calls. Programming Manual Inserting Device Cassettes - Page 21 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 22: Basic Rate Interfaces

    – Circuit Type Suffix : – P = Point to point connections (p-p). Use this setting for S-interface connections. – M = Point to multi-point connection (p-m). Page 22 - Inserting Device Cassettes Programming Manual 38DHB0002UKDJ – Issue 3 (12/00) INDeX 9.1...

  • Page 23: Analogue Devices

    BRIC cassettes provide a mix of analogue two-wire terminal, DSLC* and BRI circuits. *DSLC = Digital Subscriber Line Card: Used for DT and TT terminal connections. Programming Manual Inserting Device Cassettes - Page 23 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 24: Alog Circuit Settings

    To set a two-wire Station circuit for MF or LD dialling : Not all two-wire circuits support LD operation, nor is it approved for all countries. Consult with Avaya for full details. 1. Select Station and then Analogue control data.

  • Page 25: Index 30 Channel Set-Up

    The INDeX 30 supports 16 DSLC ports, 8 ALOG ports and 4 BRI ports. For details on setting up BRI circuits, refer to page 22. For details on setting up ALOG POTS, see page 24. Programming Manual INDeX 30 Channel Set-up - Page 25 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 26: Networking

    PSTN connections. It provides a set of features similar to Integrated Networking and require the same use of INDeX Network Planning Rules. VPN is supported on ISDN 2 and Euro ISDN trunks with ‘user to user messaging’ enabled. Programming Manual Networking - Page 26 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 27: Integrated Networking

    Trunk parked calls can now be retrieved over a DPNSS link. Requirements for Integrated Networking : – INDeX Level 8.0+. – DPNSS or VCC connection. – Adherence to INDeX Network Planning Rules. Programming Manual Networking - Page 27 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 28: Voice Compression Networking (Vcc)

    B-channels from the cassette cannot exceed 32. The maximum number of output channels that the VCC 28 can provide is set by the Output channels option (Linecard information > Linecard > Set up). Page 28 - Networking Programming Manual 38DHB0002UKDJ – Issue 3 (12/00) INDeX 9.1...

  • Page 29: Index Net

    – Adherence to the INDeX Network Planning Rules. – INDeX Net is currently limited to a 32 node network with network group limited to 8 nodes within the network. Programming Manual Networking - Page 29 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 30: Integrated Network Planning Rules

    – The use of ARS to route calls within a network will override many of the Integrated Network and INDeX Net features and so should be avoided. Page 30 - Networking Programming Manual 38DHB0002UKDJ – Issue 3 (12/00) INDeX 9.1...

  • Page 31: Virtual Private Networking (Vpn)

    To enter the VPN Access licence : 1. From the Administration menu, select System and then Switch licences. 2. Select VPN access and enter the licence key for the INDeX. Programming Manual Networking - Page 31 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 32: Networking Programming

    The Anti-trombone control (System > Facility options) can be used to switch anti- tromboning to yes or no. It is intended for INDeX testing only and should always be left set to yes on end-user INDeX's. Page 32 - Networking Programming Manual 38DHB0002UKDJ – Issue 3 (12/00) INDeX 9.1...

  • Page 33: Network Priority (Na Index 30)

    1. From the Administration menu, select System and then Installation. 2. Select Internal networking set up. 3. Enter the details of the remote node number, extensions etc. and then select Configure. Programming Manual Networking - Page 33 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 34: Setting Up The Routing Digits Table

    To cancel a network route : 1. Following the same process as for setting up a network route and then select Delete entry. Page 34 - Networking Programming Manual 38DHB0002UKDJ – Issue 3 (12/00) INDeX 9.1...

  • Page 35: Index Net Settings

    3. Perform steps 1 and 2 on all nodes on the INDeX Net if the System Speed Dial and/or Call Control Plan is to be considered universal around the network. Programming Manual Networking - Page 35 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 36: Ddi & Pilot Numbers

    A DDI call can be made to the Voice Manager group number (see page 18), such that external callers can, by entering their ID and passcode and access their voice mail. Programming Manual DDI & Pilot Numbers - Page 36 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 37: The Ddi Directory & Ddi Names

    4. To name another DDI number either use Select new target and enter the required DDI number or use the left and right cursor keys to show the previous or next DDI number. Programming Manual DDI & Pilot Numbers - Page 37 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 38: Enabling Ddi On A Trunk

    1. From the Administration menu, select Call control plan and enter the number of the trunk's associated call control plan. 2. Select Dialling plan and enter the required plan number. Page 38 - DDI & Pilot Numbers Programming Manual 38DHB0002UKDJ – Issue 3 (12/00) INDeX 9.1...

  • Page 39: User Ddi Settings

    Note that this also determines how long a free terminal will ring before the user’s associated Call Control Plan is used to route the call. Programming Manual DDI & Pilot Numbers - Page 39 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 40: Setting Up Pilot Numbers

    7. Select Call limit and set the call limit (just press ↵ ↵ ↵ ↵ without a value to set no limit). 8. Select Call limit mode and set this to calls accepted or calls waiting. Page 40 - DDI & Pilot Numbers Programming Manual 38DHB0002UKDJ – Issue 3 (12/00) INDeX 9.1...

  • Page 41: Call Control Plans

    1. From the Administration menu, select Call control plan and enter the plan’s number. 2. Select Identification and enter a name of up to 15 characters. Programming Manual Call Control Plans - Page 41 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 42: Associating Call Control Plans

    1. From the Administration menu, select Directory. 2. Select User and enter the user’s directory number. 3. Select Call control plan and enter the plan that the user should use. Page 42 - Call Control Plans Programming Manual 38DHB0002UKDJ – Issue 3 (12/00) INDeX 9.1...

  • Page 43: Incoming Call Routing (Dispositions)

    'no calls', where an incoming calls occurs but cannot be presented, INDeX will automatically change the 'no calls' mode to normal and the terminal will ring. Programming Manual Call Control Plans - Page 43 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 44: Incoming Call Timers

    Announce Transfer. 8. To set the time an external call waits for a busy off-switch disposition, select Wait for external route Page 44 - Call Control Plans Programming Manual 38DHB0002UKDJ – Issue 3 (12/00) INDeX 9.1...

  • Page 45: Outgoing Call Presentation

    2. Select Line selection string and enter a string of up to 6 digits (or just press ↵ ↵ ↵ ↵ to leave the entry blank). Programming Manual Call Control Plans - Page 45 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 46: Trunk Programming

    3. Select Name and enter a name of up to 16 characters. 4. Select Sort on last name and set how the name should be used in the INDeX function. Programming Manual Trunk Programming - Page 46 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 47: Trunk Type

    To change a trunk's live speech path setting : 1. From the Administration menu, select Trunk and enter the directory number. 2. Select Live speech path to switch the setting between yes and no. Programming Manual Trunk Programming - Page 47 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 48: Automatic Route Selection (Ars)

    The ARS settings provide options to bar the dialling of numbers. Those options must not be used to bar the dialling of calls to national emergency numbers. Programming Manual Automatic Route Selection (ARS) - Page 48 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 49: Ars Call Routing

    Send as As dialled Prefix Apply Translation dialled to network Node No. Translation Prefix Apply Node No. Translation Trunk Network Dial on Outdialling Routing Switch Programming Manual Automatic Route Selection (ARS) - Page 49 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 50: Planning And Programming Ars

    To default the ARS settings : 1. From the Administration menu, select Automatic Route Selection. 2. Select Default ARS. Page 50 - Automatic Route Selection (ARS) Programming Manual 38DHB0002UKDJ – Issue 3 (12/00) INDeX 9.1...

  • Page 51: Setting Up Translations

    – To remove the step select Remove step. – To clear the whole translation select Clear all steps. 3. Repeat for all the necessary translation steps. Programming Manual Automatic Route Selection (ARS) - Page 51 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 52: Storing Authorisation Codes

    1. From the Administration menu, select User and enter the user's directory number. 2. Select Auth.code number and select the code to use (1 to 10). Page 52 - Automatic Route Selection (ARS) Programming Manual 38DHB0002UKDJ – Issue 3 (12/00) INDeX 9.1...

  • Page 53: Setting Up Route Lists

    To do this apply a network translation that uses the switches own network node number as the routing option. Programming Manual Automatic Route Selection (ARS) - Page 53 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 54: Changing A Route List

    (the same as inserting a new route). 9. To remove the currently selected route, select Remove route. 10. To clear the whole route list select Clear the route list. Page 54 - Automatic Route Selection (ARS) Programming Manual 38DHB0002UKDJ – Issue 3 (12/00) INDeX 9.1...

  • Page 55: Setting Up Time Maps

    2. Select Time Map and enter the map number. 3. Select generic Week Plan of day types. 4. Select a day and enter the day type number. 5. Repeat for each day. Programming Manual Automatic Route Selection (ARS) - Page 55 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 56: Creating Exception Days

    Select the processing required from the menu that appears. 8. Use the left and right cursors keys to select another time analysis process. Page 56 - Automatic Route Selection (ARS) Programming Manual 38DHB0002UKDJ – Issue 3 (12/00) INDeX 9.1...

  • Page 57: Set Up Plan Analysis Process

    1. From the Administration menu, select User and enter the appropriate directory number. 2. Select Dialling plan and enter the new dial plan number required. Programming Manual Automatic Route Selection (ARS) - Page 57 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 58: Set Up String Analysis

    3. To add a new string select Insert string and enter the string required. From the sub-menu that appears select the routing required for numbers that match the string. 4. To delete the currently displayed string, select Delete string. Page 58 - Automatic Route Selection (ARS) Programming Manual 38DHB0002UKDJ – Issue 3 (12/00) INDeX 9.1...

  • Page 59: Call Barring

    Users can enter a PIN code before dialling from a terminal. The PIN code overrides the normal settings and call barring associated with that terminal. See "PIN & Account Codes" on page 81. Programming Manual Automatic Route Selection (ARS) - Page 59 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 60: User Programming

    1. From the Administration menu, select Directory and then General set up. 2. Select Reserve user number(s) and enter the new number or range of user directory numbers to create. Programming Manual User Programming - Page 60 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 61: Assigning Users To Stations

    User menu. To default a user : 1. From the Administration menu, select User and enter the user's directory number. 2. Select Default record. Programming Manual User Programming - Page 61 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 62: Locking/Unlocking A User

    3. Select Name and enter a name of up to 16 characters. 4. Select Sort on last name to set how the name is sorted in the INDeX function. Page 62 - User Programming Programming Manual 38DHB0002UKDJ – Issue 3 (12/00) INDeX 9.1...

  • Page 63: Personal Cli & Withholding Cli

    3. To stop the sending of CLI on services that support the withholding of CLI, select CLI on outgoing ISDN and set it to not permitted. Programming Manual User Programming - Page 63 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 64: Outgoing Call Controls

    A high value allows access to more routes. 5. Select Day-time outdialling. To change the setting for a class, enter the user class number. Then press Esc. 6. Repeat for Night-time outdialling. Page 64 - User Programming Programming Manual 38DHB0002UKDJ – Issue 3 (12/00) INDeX 9.1...

  • Page 65: Setting The User Type

    2. Select Personal status. 3. Select Divert feature access, No Call feature access or Group feature access to toggle its setting, no locks the appropriate key usage. Programming Manual User Programming - Page 65 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 66: Language Setting

    2. Select Personal status. 3. Select Top Price Route Alert to switch the setting. 4. Select Busy Wait Override Key to change the current setting. Page 66 - User Programming Programming Manual 38DHB0002UKDJ – Issue 3 (12/00) INDeX 9.1...

  • Page 67: Remote Forward - Forward Bar

    – To dial a speed dial, enter S followed by the speed dial number. Both personal and system speed dials can be used for hotline operation. 4. Select Hot line timeout and enter the timeout required in seconds. Programming Manual User Programming - Page 67 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 68: User Divert, Dss And Pickup Settings

    2. Select Extended functions. 3. Select DSS/BLF keys to display a menu of the user's current DSS key settings. Use the menu to alter those setting if required. Page 68 - User Programming Programming Manual 38DHB0002UKDJ – Issue 3 (12/00) INDeX 9.1...

  • Page 69: Station Programming

    To change a Station's identification : 1. From the Administration menu, select Station and enter the station's directory number. 2. Select Identification and enter a name of up to 15 characters. Programming Manual Station Programming - Page 69 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 70: Station Type

    The INDeX system can be dived into a number of tenancies. Each station and user belongs to a tenancy and cannot make calls to members of other tenancies. For full details see "Multi-Tenancy Services" on page 71. Page 70 - Station Programming Programming Manual 38DHB0002UKDJ – Issue 3 (12/00) INDeX 9.1...

  • Page 71: Multi-Tenancy Services

    2. Select Tenant and enter the tenancy number. Leave the setting blank to set the device as de-restricted, i.e.. belonging to no tenancy and thus able to make calls between tenancies. Programming Manual Multi-Tenancy Services - Page 71 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 72: Night Service

    To set a user’s area : 1. From the Administration menu, select User and enter the user’s directory number. 2. Select Area and enter the required area. Programming Manual Night Service - Page 72 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 73: Linking A Call Control Plan To An Area

    5. Use the right and left cursor keys to select other areas. Note : To toggle between night service on/off, select Night Service (useful to override premature night service selection from a terminal). Programming Manual Night Service - Page 73 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 74: Cordless Integration

    (the one that should ring simultaneously with the main phone). Note that the secondary telephone’s Mobile Twin Number is set to that of the main phone. Programming Manual Cordless Integration - Page 74 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 75: Automatic Call Announcement

    ACA plans. – To take the module out of service so that it may be recorded, set In service to no. Programming Manual Automatic Call Announcement - Page 75 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 76: Recording Messages

    – Go to step : Go to another existing step in the plan. 5. Use Delete to delete the step or Insert to insert a new step before the currently selected step. Page 76 - Automatic Call Announcement Programming Manual 38DHB0002UKDJ – Issue 3 (12/00) INDeX 9.1...

  • Page 77: Linking Announcer Plans To Call Control Plans

    3. Select Day announcer plan and enter the announcer plan to use. 4. Select Night announcer plan and enter the announcer plan to use. 5. Escape back to the Administration menu. Programming Manual Automatic Call Announcement - Page 77 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 78: Music-On-Hold

    Leave the entry blank to select the external music source socket. Recording Music (NA INDeX 30) The process is the same as for recording ACA messages, see "Recording Messages" on page 76. Programming Manual Music-on-Hold - Page 78 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 79: Disa

    5. Enter the user directory number to associate with the PIN code. To delete a PIN code : 1. Enter the PIN code and then select Delete entry. Programming Manual DISA - Page 79 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 80: Set Up A Disa Trunk

    1. From the Administration menu, select Trunk and enter the incoming AC15 trunk's directory number. 2. Select Type and set this to DISA. 3. Select DDI Line and set it to yes. Page 80 - DISA Programming Manual 38DHB0002UKDJ – Issue 3 (12/00) INDeX 9.1...

  • Page 81: Pin & Account Codes

    3. Repeat for any other account codes required. To delete an account code : 1. Repeat the process for adding an account code and enter the number to delete again. Programming Manual PIN & Account Codes - Page 81 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 82: Pin Codes

    5. Enter the user directory number to associate with the PIN code. To delete a PIN code : 1. Enter the PIN code and then select Delete entry. Page 82 - PIN & Account Codes Programming Manual 38DHB0002UKDJ – Issue 3 (12/00) INDeX 9.1...

  • Page 83: System Services

    The lock-out can be cleared before the hour expires by removing power from the INDeX for a few minutes. Note that if you then forget the usernames and passwords you may require Avaya assistance to log-on again (for which charges may be made).

  • Page 84: Permissions List

    1. From the Administration menu, select User and enter the user's directory number. 2. Select Priority and enter a value between 0 (high priority) and 15 (low priority). Page 84 - System Services Programming Manual 38DHB0002UKDJ – Issue 3 (12/00) INDeX 9.1...

  • Page 85: Modem Services

    – Message Text : Set a 16 character message to display on suitable terminals when the alarm occurs. Programming Manual System Services - Page 85 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 86: Absence Messages

    To alter the INDeX's absence messages : 1. From the Administration menu, select System and then Absence Messages. 2. Select the message to alter and enter the required text. Page 86 - System Services Programming Manual 38DHB0002UKDJ – Issue 3 (12/00) INDeX 9.1...

  • Page 87: Silent Intrusion

    Silent Intrusion licence key. WARNING Use of Silent Intrusion The use of silent intrusion is subject to national regulations. Avaya will not provide the licence key for silent intrusion until satisfied that the requirements of those regulations have been met.

  • Page 88: Groups

    The INDeX allows a group to be included in another group (i.e.. be a nested group within a supergroup). With INDeX Level 9.1 supergroups can use any group type. Programming Manual Groups - Page 88 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 89: Creating & Naming A Group

    3. Enter the directory number or range of members to delete. 4. Repeat until you have removed all the members that you want to remove, then press Esc. Programming Manual Groups - Page 89 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 90: Speed Dials

    This allows the routing of incoming calls onto tie lines and network routes. Note: Changes to System Speed Dials can be broadcast to all other INDeX systems on an INDeX Net (see page 35). Programming Manual Speed Dials - Page 90 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 91: Creating A System Speed Dial

    8. If X directory is set to yes, then the speed dial is available to all tenancies but does not appear in the INDeX function. Programming Manual Speed Dials - Page 91 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 92: Guest Services

    – Message indication (on terminals with suitable lamps). – Entry of cleaner/supervisor room codes. Details of how to invoke Reception and Guest Room functions are detailed in the Guest Services User Guide. Programming Manual Guest Services - Page 92 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 93: Reception & Guest Room Groups

    To change a user’s Type : 1. From the Administration menu select User and enter the user’s directory number. 2. Select Type and select the setting required. Programming Manual Guest Services - Page 93 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 94: Wake-Up Alarm Timeouts

    2. Select Automatic Maid Status Update and enter the time at which guest room status should change from Clean to Unclean. Note that if the time is left blank then the automatic change is disabled. Page 94 - Guest Services Programming Manual 38DHB0002UKDJ – Issue 3 (12/00) INDeX 9.1...

  • Page 95: Directory Management

    • symbol shown next to the name) to display the group name rather than alpha tag. On internal calls including network calls from other INDeXs, the name displayed is the user’s directory name. Programming Manual Directory Management - Page 95 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 96: Index Feature

    2. Select User, Pilot number or Group and enter the appropriate directory number. 3. Select X directory to change the status. Change it to yes to stop the display of the name in the INDeX function. Page 96 - Directory Management Programming Manual 38DHB0002UKDJ – Issue 3 (12/00) INDeX 9.1...

  • Page 97: Hot Desking

    This provides protection from users logging on with the wrong user number. 1. From the Administration menu select System and then Facility options. 2. Select Hot Desk Passcode to select either yes or no. Programming Manual Hot Desking - Page 97 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 98: Creating Hot Desk Users

    3. At the terminal check that it now displays a Log on or Log off option (you may have to refresh the display by going off and on hook). When logged-off, diverts can be set to the Voice Mailbox (see page 68) Page 98 - Hot Desking Programming Manual 38DHB0002UKDJ – Issue 3 (12/00) INDeX 9.1...

  • Page 99: Report & Log Printing

    3. Select Ports. Use the up and down cursor keys to select the port to which the device is connected. 4. Select a baud rate for the port that matches the printer or display device. Programming Manual Report & Log Printing - Page 99 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 100: Printing A Statistics Report

    3. Select Call type and change it to International, National, Local or Unclassified as required. Printing a Fault Report/Log See the INDeX Installation & Maintenance Manual. Page 100 - Report & Log Printing Programming Manual 38DHB0002UKDJ – Issue 3 (12/00) INDeX 9.1...

  • Page 101: Running An Smdr Call Log

    2. Select Set up SMDR and enter the port for which you want to set parameters. 3. Alter the settings to show the calls you want logged. Programming Manual Report & Log Printing - Page 101 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 102: Including A User On The Call Log

    These listings can either be to screen, requiring a CR to view the next page or with pagination (including headers) suitable for printing. Page 102 - Report & Log Printing Programming Manual 38DHB0002UKDJ – Issue 3 (12/00) INDeX 9.1...

  • Page 103: Database Management

    Flash memory. This means that in most situations a loss of power is unlikely to result in the loss of database changes. Programming Manual Database Management - Page 103 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 104: Database Download

    9. Press C and then ↵ ↵ ↵ ↵ to reconnect to the system. 10. Press Esc to restart normal system programming. 11. The downloaded database file is located in the Kermit directory under the name specified above. Page 104 - Database Management Programming Manual 38DHB0002UKDJ – Issue 3 (12/00) INDeX 9.1...

  • Page 105: Database Upload

    You can upload suitable databases from the programming PC to the system. You must ensure the database being uploaded comes from an INDeX system with the same or lower level of software. In all cases check with Avaya for details about database compatibility.

  • Page 106: Kermit Database Upload

    You will need to match those settings to log on again. To delete an uploaded database : 1. Select Database management and then Uploaded File. 2. Select Delete uploaded db. Page 106 - Database Management Programming Manual 38DHB0002UKDJ – Issue 3 (12/00) INDeX 9.1...

  • Page 107: Csv Directory Upload

    When uploaded to the switch, the file will act as follow: – Create or amend matching speed dial stores. The switch automatically inserts the Dial Prefix set in the PSTN Access menu. Programming Manual Database Management - Page 107 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 108: Licence Key Csv File

    Note the use of an extra column with no header. This contains notes for the CSV file creator when uploaded to the INDeX will be ignored. The INDeX Net dial-up setting cannot be set through the CSV file. Page 108 - Database Management Programming Manual 38DHB0002UKDJ – Issue 3 (12/00) INDeX 9.1...

  • Page 109: Ftp Csv Upload

    5. To add the uploaded directory settings to the INDeX select Install/Update. – To remove an uploaded file without installing it, use the Release upload buffer command in the Maintenance menu. Programming Manual Database Management - Page 109 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 110: Linecard Management (Na Index 30)

    2. Select Linecard and enter the card address. 3. Select Set up. The screen displays the set up options for that type of cassette. Programming Manual Linecard Management (NA INDeX 30) - Page 110 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 111: Locking Slot Usage

    3. Enter the slot into which you want to install a non-existent cassette. 4. Select the cassette type and enter the number of channels. Programming Manual Linecard Management (NA INDeX 30) - Page 111 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)

  • Page 112: Index

    Country Files ........ 13 List........... 102 Create users......... 60 Directory upload ......107 Baud rate ........8 CSV upload ........ 107 DISA..........79 Bothway ........47 CUGs..........21 Divert Page 112 Index Programming Manual 38DHB0002UKDJ – Issue 3 (12/00) INDeX 9.1...
  • Page 113 ACA module....... 75 Incoming call timers..... 44 Point to multipoint....22, 25 Music on hold ....... 78 Incoming CLI matching....90 Point to point ......22, 25 Programming Manual Index - Page 113 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)
  • Page 114 VCC Output group......28 Hot desk........98 Reception ........93 Virtual private networking..... 31 Identification......69 Service........93 Voice Compression Cassette..28 Modem port....... 85 Station ........70 Page 114 - Index Programming Manual 38DHB0002UKDJ – Issue 3 (12/00) INDeX 9.1...
  • Page 115 X channel........33 X directory Group........89 INDeX ........95 Pilot number......40 System speed dial ....91 Y channel........33 Year on DT date ......16 Programming Manual Index - Page 115 INDeX 9.1 38DHB0002UKDJ – Issue 3 (12/00)
  • Page 116 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion.

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