Avaya CU360 Installing And Administering
  1. Manuals
  2. Brands
  3. Avaya Manuals
  4. Conference System
  5. CU-360
  6. Installing and administering
Avaya CU360 Installing And Administering

Avaya CU360 Installing And Administering

Collaboration unit
Hide thumbs Also See for CU360:
Table of Contents

Advertisement

Quick Links

Download this manual
Installing and Administering Avaya IX
Collaboration Unit CU360
Release 10.2
Issue 1
November 2019

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the CU360 and is the answer not in the manual?

Questions and answers

Related Manuals for Avaya CU360

Summary of Contents for Avaya CU360

  • Page 1 Installing and Administering Avaya IX Collaboration Unit CU360 Release 10.2 Issue 1 November 2019...
  • Page 2 RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU the express behalf of Avaya. End User agrees to indemnify and hold AND ANYONE ELSE USING OR SELLING THE SOFTWARE harmless Avaya, Avaya's agents, servants and employees against all WITHOUT A LICENSE.
  • Page 3 MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP:// written consent of Avaya can be a criminal, as well as a civil offense WWW.MPEGLA.COM. under the applicable law. Compliance with Laws...
  • Page 4 AC adapters shipped with the equipment or specified by harmful interference to radio communications. However, there is no Avaya to be used with the equipment. If you use any guarantee that interference will not occur in a particular installation. If...
  • Page 5 Documentation, Hosted Service(s), and product(s) provided This device when installed complies with the essential requirements by Avaya are the registered or unregistered Marks of Avaya, its and other relevant provisions of EMC Directive 2014/30/EU, Radio affiliates, its licensors, its suppliers, or other third parties. Users are...

  • Page 6: Table Of Contents

    Configuring LAN connectivity for Avaya IX CU360 ™ ............41 Configuring an H.323 gatekeeper for Avaya IX CU360 ™ ............41 Configuring WiFi network connectivity in Avaya IX CU360 November 2019 Installing and Administering Avaya IX Collaboration Unit CU360 Comments on this document? infodev@avaya.com...
  • Page 7 CU360 from invalid numbers ™ ............... 48 Restricting access to Avaya IX CU360 features ™ ..49 Restricting installation of third-party applications to select users on Avaya IX CU360 Chapter 5: Maintenance......................50 ™ ............... 50 Exporting the Avaya IX CU360 contact details ™...

  • Page 8: Chapter 1: Introduction

    Chapter 1: Introduction Purpose ™ This document contains information about installing, administering, and maintaining Avaya IX CU360. Implementation engineers, administrators, and support personnel will find this document useful. November 2019 Installing and Administering Avaya IX Collaboration Unit CU360 Comments on this document? infodev@avaya.com...

  • Page 9: Chapter 2: Avaya Ix ™ Cu360 Overview

    Chapter 2: Avaya IX CU360 overview ™ ™ Avaya IX CU360 Collaboration Unit is an all-in-one video conference endpoint. Avaya IX CU360 has a built-in codec, camera, and microphone, and is ideal for video conferences in small rooms. ™ ®...

  • Page 10: Avaya Ix ™ Cu360 Interfaces

    ™ Avaya IX CU360 supports the following interfaces: ™ • A compatible touch screen monitor or external keyboard and mouse connected to Avaya IX CU360. ™ • The Avaya IX CU360 remote control unit. You can view the user interface on a connected monitor.

  • Page 11: Avaya

    Avaya IX CU360 remote control unit ™ Avaya IX CU360 supports a remote control unit with 2.4GHz optical air mouse and keyboard features. ™ Using the Avaya IX CU360 remote control unit, you can scroll through menus with the arrow key and pressing the OK key to select options.
  • Page 12 ™ Avaya IX CU360 overview Key no. Key name Mouse Call or accept call Increase volume Decrease volume Table continues… November 2019 Installing and Administering Avaya IX Collaboration Unit CU360 Comments on this document? infodev@avaya.com...

  • Page 13: Cu360 Camera And Led Indicators

    ™ The Avaya IX CU360 camera is equipped with two rows of lateral LED strips on the front with a circular crown of LEDs around the camera lens. The LEDs display different colors and animation effects based on the camera status. The camera supports zooming the video from the web...

  • Page 14: Avaya Ix ™ Cu360 Optimum Room Setup

    • Choose a huddle room with a capacity to seat up to four people. ™ • Place Avaya IX CU360 on the top of a 1080p or 4k resolution monitor. ™ The Avaya IX CU360 embedded microphone efficiently captures audio in huddle rooms, while the monitor plays the audio output.

  • Page 15: Microsoft Exchange Calendar Integration

    Avaya IX CU360. Room Resource and Delegate Account Mode You can create a room as a resource and a delegate account to view the room calendar in Avaya ™ ™ CU360. You must associate the room with Avaya IX CU360, using which you can add the endpoint to meetings as a room.
  • Page 16 • Avaya does not test or support the third-party applications installed on Avaya IX CU360. • Google Play Store and Google Mobile Services are not installed or supported on Avaya ™ CU360. Some third-party applications might not work properly without these services.

  • Page 17: Supported Web Browsers

    • The latest and most accurate compatibility information for Avaya IX CU360, use the Compatibility Matrix tool on the Avaya Support website at https://support.avaya.com/ CompatibilityMatrix/Index.aspx. You must sign up for an Avaya Support Account to gain access the website. Related links Installing third-party applications in Avaya IX CU360...
  • Page 18 @60fps: WXGA+ • 1360x768 @60fps • 1280x1024 @60fps: SXGA • 1280x768 @60fps: WXGA • 1280x720 @60fps: HD 720p • 1024x768 @60fps: XGA • 800x600 @60fps: SVGA November 2019 Installing and Administering Avaya IX Collaboration Unit CU360 Comments on this document? infodev@avaya.com...

  • Page 19: Chapter 3: Initial Setup And Connectivity

    ™ Connecting Avaya IX CU360 About this task ™ Avaya IX CU360 contains the following standard equipment: • Endpoint • Remote control unit with batteries November 2019 Installing and Administering Avaya IX Collaboration Unit CU360 Comments on this document? infodev@avaya.com...

  • Page 20: Switching Avaya Ix ™ Cu360 On Or Off

    Switching Avaya IX CU360 on or off About this task ™ The power button of Avaya IX CU360 on the rear of the device. You can use the power button to: ™ • Switch Avaya IX CU360 on or off. ™...

  • Page 21: Pairing The Remote Control Unit With Avaya Ix

    CU360 flashes: • Back • OK ™ 3. When the LED indicator is flashing, insert the power cable plug of Avaya IX CU360 in the power socket. ™ Ensure that the remote control unit is in proximity to Avaya IX CU360 when you insert the power cable.

  • Page 22: Configuration Of Avaya Ix

    Auto Provisioning ™ An automatic configuration option using a service code that you must provision for Avaya IX ™ CU360. When you switch on Avaya IX CU360 for the first time, it prompts you to enter the service code, after which the basic settings are automatically configured.

  • Page 23: Cu360 Automatically For Avaya Equinox ® Conferencing

    6. Enter the service code. You can enter the service code in the following two formats: ® • A full 12–digit service code: The first 5 digits identify the Avaya Equinox Management ™ server, and the subsequent 7 digits identify the Avaya IX CU360 endpoint.

  • Page 24: Configuring Avaya Ix ™ Cu360 Manually

    Some settings might be customized for your enterprise. ™ ™ Avaya IX CU360 automatically displays the quick setup wizard when you switch on Avaya IX CU360 or log in to the web interface for the first time. Procedure ™ 1. Start Avaya IX CU360.

  • Page 25: Configuration Of Avaya Ix ™ Cu360 Basic Settings

    • Gatekeeper Address • E.164 13. (Optional) Click Next. ™ Avaya IX CU360 displays the SIP settings only if you select SIP or H.323 and SIP in Protocol Type. ™ Avaya IX CU360 displays the Configure SIP window. 14. (Optional) Configure the following fields: •...

  • Page 26: Quick Setup Field Descriptions

    CU360 to only a gatekeeper. ™ • SIP: Select this option to register Avaya IX CU360 to only a SIP server. For redundant SIP- based deployments, you can register the endpoint to maximum three SIP servers. • H.323 and SIP: Select this option to register ™...
  • Page 27 For redundant SIP-based deployment, you can ™ register Avaya IX CU360 with maximum three SIP servers. Server Address The IP address or the DNS name of the SIP server. November 2019 Installing and Administering Avaya IX Collaboration Unit CU360 Comments on this document? infodev@avaya.com...

  • Page 28: Connecting Avaya Av Grabber To Avaya Ix ™ Cu360

    Avaya AV Grabber supports sharing video and content in Avaya IX CU360 meetings. Procedure 1. Using an HDMI cable, connect a computer to the HDMI input connector of Avaya AV Grabber. The HDMI cable is not included in the optional Avaya AV Grabber kit.

  • Page 29: Connecting Avaya B109 Conference Phone To Avaya Ix

    Enable Bluetooth on Avaya IX CU360 and Avaya B109 Conference Phone. Procedure 1. On Avaya B109 Conference Phone, press the Bluetooth button for two seconds. • Avaya B109 Conference Phone becomes visible to other Bluetooth devices. ™ • The Bluetooth window of Avaya IX CU360 displays Avaya B109 Conference Phone in the list of available devices.

  • Page 30: Chapter 4: Initial Administration

    • Do not Disturb • DnD Mode • Automatic Answer • Answer after (Rings) • Ringing Volume • Confirm Disconnect 3. On the web interface, click Save. November 2019 Installing and Administering Avaya IX Collaboration Unit CU360 Comments on this document? infodev@avaya.com...

  • Page 31: Calling Field Descriptions

    ™ Avaya IX CU360 displays the General settings window. 2. Select Yes for Show Advanced Settings. Result ™ Avaya IX CU360 displays the advanced settings. November 2019 Installing and Administering Avaya IX Collaboration Unit CU360 Comments on this document? infodev@avaya.com...

  • Page 32: Configuring The Avaya Ix

    ™ Avaya IX CU360 displays the Advanced Calling Options window. 3. Configure the following fields: • Call Protocol • Call Type • Call Rate (Kbps) November 2019 Installing and Administering Avaya IX Collaboration Unit CU360 Comments on this document? infodev@avaya.com...

  • Page 33: Advanced Calling Options Field Descriptions

    • Must be connected to the same network as Avaya IX CU360. If your computer and Avaya ™ CU360 are connected to different networks, NAT or a firewall must not be configured between the two networks. Procedure 1. Select Configure.

  • Page 34: Disabling The Avaya Ix ™ Cu360 Video

    Initial administration The default PIN is 1234. ™ If your administrator configured a PIN to gain access to the advanced settings, Avaya IX ™ CU360 prompts you to enter PIN. After you enter PIN, Avaya IX CU360 displays the Advanced window.
  • Page 35 ™ Configuring meeting recording in Avaya IX CU360 ® ® • The meeting must be hosted on Avaya Scopia Elite 6000 MCU or Avaya Equinox Media Server. Procedure 1. Do one of the following: • On the endpoint main menu, click Configure > Advanced > Utilities > Recording.

  • Page 36: General Field Descriptions

    Avaya Equinox Management, and ® Avaya Equinox Management must have remote access to the endpoint. ® - The meeting must be hosted on Avaya Scopia ® Elite 6000 MCU or Avaya Equinox Media Server. • No Recording: Disable recording meetings. Resolution The video resolution of meeting recordings that are stored on USB storage devices.
  • Page 37 If you ™ configure Location as Automatic, Avaya IX CU360 applies the configured bit rate only to meeting recordings stored on USB storage devices. Audio Alert Plays an alert message to meeting participants that the meeting is recorded.
  • Page 38 FTP Server Password The password to log in to the external FTP server where meeting recordings are stored. Table continues… November 2019 Installing and Administering Avaya IX Collaboration Unit CU360 Comments on this document? infodev@avaya.com...

  • Page 39: Configuring The Avaya Ix

    2. Configure one of the following time delay periods for Screen Saver: • Never • 2 minutes • 5 minutes • 10 minutes • 30 minutes November 2019 Installing and Administering Avaya IX Collaboration Unit CU360 Comments on this document? infodev@avaya.com...

  • Page 40: Configuring Avaya Ix

    CU360 to verify before disconnecting calls About this task ™ Configure Avaya IX CU360 to ask for confirmation before disconnecting calls to prevent accidently disconnecting calls. Procedure 1. Do one of the following: • From the endpoint, click Configure > Calling.

  • Page 41: Configuring An H.323 Gatekeeper For Avaya Ix

    CU360 About this task ™ To connect Avaya IX CU360 to the WiFi network, you must select the WiFi network and enter the credentials and authentication type. November 2019 Installing and Administering Avaya IX Collaboration Unit CU360 Comments on this document? infodev@avaya.com...

  • Page 42: Configuring Bluetooth Connectivity In Avaya Ix

    2. Select Advanced. The default PIN is 1234. ™ If your administrator configured a PIN to gain access to the advanced settings, Avaya IX ™ CU360 prompts you to enter PIN. After you enter PIN, Avaya IX CU360 displays the Advanced window.

  • Page 43: Installing Third-Party Applications In Avaya Ix

    Google Play or Google Mobile Services. Some third-party applications might not work properly without these services. Before you begin ™ Authorize applications from unknown sources in Android Settings > Security in Avaya IX CU360. Procedure 1. Click Apps & Tools.

  • Page 44: Calendar Field Descriptions

    Exchange Server Enabled The option to enable the connection with EWS to get the calendar. ™ Avaya IX CU360 send a query to the EWS every minute to update the ™ calendar. Avaya IX CU360 displays only the current and future meetings, and removes the expired meetings 15 minutes after the meetings expire.

  • Page 45: Mapping Fqdns With Microsoft Exchange Calendar Meetings

    Password The password for the email account that you entered in Email. Room email The email address of the physical room resource to associate with Avaya ™ CU360. This field is applicable only if you use the Room Resource and Delegate Account Mode and have an email account for the room associated with ™...

  • Page 46: New Fqdn Field Descriptions

    Configuring PIN protection for Avaya IX CU360 settings About this task ™ Configure PIN for users to enter the PIN when users change the Avaya IX CU360 configuration, such as changing the interface language. Before you begin To configure PIN from: •...

  • Page 47: Preventing Calls To Avaya Ix ™ Cu360 From Invalid Numbers

    SIP and H.323–based networks. ™ You can prevent calls from invalid numbers separately for each network interface. If Avaya IX CU360 is not registered to: • A SIP server, incoming SIP-based calls using IP addresses are rejected. Calls must be established using: - The user@host syntax.

  • Page 48: Restricting Access To Avaya Ix

    1. Do one of the following: • On the endpoint, click Configure > Advanced. ™ If you configured a PIN to gain access to the advanced settings, Avaya IX CU360 prompts you to enter PIN. • On the web interface, click Administrator Settings.

  • Page 49: Restricting Installation Of Third-Party Applications To Select Users On Avaya Ix ™ Cu360

    USB drives. Procedure 1. Click Configure. 2. Click Advanced. ™ If you configured a PIN to gain access to the advanced settings, Avaya IX CU360 ™ prompts you to enter PIN. After you enter PIN, Avaya IX CU360 displays the Advanced window.

  • Page 50: Chapter 5: Maintenance

    • On the web interface, click Make your Call. 2. Click Export Contacts. Result ™ Avaya IX CU360 generates an LDAP directory file in the LDAP Data Interchange Format. Next steps Save the LDAP directory file on your computer. ™ Importing the Avaya IX...

  • Page 51: Enabling Avaya Ix ™ Cu360 Software Upgrades Using The Endpoint

    About this task ™ ™ Avaya IX CU360 displays a green icon to notify that a software upgrade is available. Avaya IX CU360 displays the notification only if you enable the option to automatically upgrade the software from the endpoint. ™...

  • Page 52: Cu360 Using A Usb Drive

    Plug in the USB drive in the USB port of Avaya IX CU360. Result ™ Avaya IX CU360 automatically detects the USB drive and starts the software upgrade process. ™ After the upgrade process is complete, the Avaya IX CU360 restarts the video conferencing application.

  • Page 53: Cu360 Using The Web Interface

    3. Type the IP address of Avaya IX CU360, and click Start. Result ™ Avaya IX CU360 starts the software upgrade process. After the upgrade process is complete, the ™ Avaya IX CU360 restarts the video conferencing application. ™ If the Avaya IX CU360 video conferencing application does not restart, the software upgrade application might indicate that the upgrade process must be repeated.

  • Page 54: Chapter 6: Troubleshooting

    2. (Optional) Click More for the status of the following connections: • Presence server • Cloud server • Calendar Result ™ Avaya IX CU360 displays the status of the network connections. November 2019 Installing and Administering Avaya IX Collaboration Unit CU360 Comments on this document? infodev@avaya.com...

  • Page 55: Testing The Avaya Ix ™ Cu360 Network Connections

    CU360 About this task ™ Test acoustic pairing between Avaya IX CU360 and other devices to check for interference from ambient noises. Procedure 1. Do one of the following: • On the endpoint main menu, click Configure > System Status > Diagnostics > I/O Connections >...

  • Page 56: Testing The Monitor Image Of Avaya Ix ™ Cu360

    Verifying the status of the equipment connected to Avaya ™ CU360 About this task ™ Check the status of the external monitor and other equipment connected to Avaya IX CU360, such as Avaya AV Grabber and Avaya B109 Conference Phone. Procedure Do one of the following: •...

  • Page 57: Chapter 7: Resources

    For example, for user guides, click User Guides in the Content Type filter. The list only displays the documents for the selected category. November 2019 Installing and Administering Avaya IX Collaboration Unit CU360 Comments on this document? infodev@avaya.com...

  • Page 58: Avaya Documentation Portal Navigation

    Customer documentation for some programs is now available on the Avaya Documentation Portal at https://documentation.avaya.com. Important: For documents that are not available on the Avaya Documentation Portal, click Support on the top menu to open https://support.avaya.com. Using the Avaya Documentation Portal, you can: •...

  • Page 59: Support

    • Links to other pertinent information If you are an authorized Avaya Partner or a current Avaya customer with a support contract, you can access the Knowledge Base without extra cost. You must have a login account and a valid Sold-To number.
  • Page 60 New FQDN field descriptions ........automatically ..............22 overview ............... automatically for Avaya Equinox Conferencing .... enabling advanced settings ..........automatically sharing content ........enabling software upgrades from endpoint ......51 November 2019 Installing and Administering Avaya IX Collaboration Unit CU360 Comments on this document? infodev@avaya.com...
  • Page 61 FQDNs with calendar meetings ..... New FQDN field descriptions ........monitor image test ............... My Docs ................58 screen saver configuration ...........39 searching for content ............November 2019 Installing and Administering Avaya IX Collaboration Unit CU360 Comments on this document? infodev@avaya.com...
  • Page 62 ............using the web interface ..........53 verification before disconnecting calls ......... verifying acoustic pairing .............55 equipment connections ..........56 network connections .............54 video disabling ............... November 2019 Installing and Administering Avaya IX Collaboration Unit CU360 Comments on this document? infodev@avaya.com...

This manual is also suitable for:

Ix cu360

Table of Contents