Outgoing Call Controls - Avaya INDeX 9.1 Programming Manual

Page 64 - Outgoing Call Controls

Outgoing Call Controls

Page 64 - User Programming
38DHB0002UKDJ – Issue 3 (12/00)
The only way to make outgoing PSTN calls (excluding network calls) is via an ARS
route list. Each user has several settings that control which ARS route lists they can
use and which routes on a route list.
– Class of Service/User Class :
Each route list belongs to some or all of the ARS user classes (numbered 1 to
8). Each user also belongs to a set of day time and night time outdialling user
classes. The user can only use a route list if they belongs to at least one of the
same user classes as the route list.
– The default user classes in ARS are 1: local, 2: national, 3: international
and 8: emergency calls.
– The default settings for users are classes 1, 2 and 8 during day service; 1
and 8 during night service.
– WARNING : ARS User class 8 is by default used for calls to national
emergency numbers. No call barring should be applied to the routing of
these numbers. Locked user's can still use route lists in user class 8 for
emergency numbers.
– Route Access Level :
Access to each route on a route list is controlled by the dialling user's route
access level. This controls whether the user can use a route and whether they
must wait before trying the next route on a route list (see page 53).
– External Line Selection :
When a route list leads to an external route, it may specify a particular trunk or
trunk group or use the trunk group set by the dialling user's Line access.
To change a user's external call settings :
1. From the Administration menu, select User and enter the user's directory
number.
2. Select Line access and enter the trunk or trunk group directory number to use
for the user's external calls.
3. Select Auth.code number and select the code to use from the authorisation
codes table (see "Storing Authorisation Codes" on page 52).
4. Select Route Access Level and enter the level required (between 1 and 99).
A high value allows access to more routes.
5. Select Day-time outdialling. To change the setting for a class, enter the user
class number. Then press Esc.
6. Repeat for Night-time outdialling.
User Programming
Programming Manual
INDeX 9.1