Avaya INDeX 9.1 Manual
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Avaya INDeX 9.1 Manual

Avaya INDeX 9.1 Manual

Standard telephone
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INDeX 9.1
Standard Telephone
38DHB0002UKDJ Issue 2 (12/00 )

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Summary of Contents for Avaya INDeX 9.1

  • Page 1 INDeX 9.1 Standard Telephone 38DHB0002UKDJ Issue 2 (12/00 )

  • Page 2: Table Of Contents

    Speed Dials ..............8 PIN's & Account Codes ..........9 Busy or Unanswered ..........10 Answering Calls............12 Transfer, Park & Hold Calls........13 Diverting Calls ............15 Other Features ............17 Voice Manager ............19 Good Phone Usage...........21 Glossary ..............22 Index................23 INDeX 9.1 Standard Telephone 38DHB0002UKDJ Issue 2 (12/00)

  • Page 3: Introduction

    Extension: This guide is also available in several computer formats (e.g. Windows Help, Adobe Acrobat). Contact your System Manager to obtain copies or download them from the Avaya Technolgies internet site (http://www.sdxplc.com). FT Mode Operation Versions of INDeX software before Software Level 8.0 supported two modes of operation, i.e.

  • Page 4: Telephone Features

    INDeX standard telephone sockets provide a REN of 2. Thus you can share the socket between several standard telephone devices (e.g. a phone and an answer machine) so long as their total REN does not exceed 2. INDeX 9.1 Standard Telephone 38DHB0002UKDJ Issue 2 (12/00)
  • Page 5 The requirement to enter your passcode for many of the phone's functions, indicated by a double-tone, can be switched off by the System Manager. If this is the case then for non-voice mail functions you can ignore instructions to enter your passcode. 38DHB0002UKDJ Issue 2 (12/00) INDeX 9.1 Standard Telephone...

  • Page 6: Making Calls

    4. If you hear busy tone, either leave a message or set a callback as above. Otherwise, to camp on and wait, dial 3 (see page 11 for full details). 5. To end the call, replace the handset. INDeX 9.1 Standard Telephone 38DHB0002UKDJ Issue 2 (12/00)
  • Page 7 4. Speak and then replace the handset. Hotline Operation Hotline operation allows the phone to automatically dial a number when left off-hook for a set period. Your System Manager or maintainer controls the settings for this feature. 38DHB0002UKDJ Issue 2 (12/00) INDeX 9.1 Standard Telephone...

  • Page 8: Speed Dials

    Continuous tone: Passcode wrong, replace handset. • Three soft-tones: Number already set, dial to cancel. • Single soft tone: No number set, dial a number and #. Then replace the handset to finish. INDeX 9.1 Standard Telephone 38DHB0002UKDJ Issue 2 (12/00)

  • Page 9: Pin's & Account Codes

    2. Repeated single pip: Dial your PIN code. If you make a mistake, dial and dial the number again. You will hear either:- • Continuous tone: Code not recognised, end the call. • Silence: Code accepted, continue the call as normal. 38DHB0002UKDJ Issue 2 (12/00) INDeX 9.1 Standard Telephone...

  • Page 10: Busy Or Unanswered

    To leave a message: 1. Dial 1. 2. Your call ends unless the extension called has already reached its limit of five stored messages. 3. Replace the handset. INDeX 9.1 Standard Telephone 38DHB0002UKDJ Issue 2 (12/00)
  • Page 11 While camped on, you cannot make or receive any other calls. To Camp On to a busy extension: 1. Dial 3. Do not replace the handset as this ends the call and the camp on. 38DHB0002UKDJ Issue 2 (12/00) INDeX 9.1 Standard Telephone...

  • Page 12: Answering Calls

    • Single soft tone: No pickup group set. Dial a group number and then dial #. • Continuous tone: Invalid number, replace the handset. • Broken dial tone: Number okay, replace the handset. INDeX 9.1 Standard Telephone 38DHB0002UKDJ Issue 2 (12/00)

  • Page 13: Transfer, Park & Hold Calls

    4. If answered, ask if they wish to accept the transfer. 5. If okay to transfer the call, replace the handset. 6. If not okay to transfer the caller, dial R to retrieve the held call. 38DHB0002UKDJ Issue 2 (12/00) INDeX 9.1 Standard Telephone...
  • Page 14 3. Retrieve the call by dialling R again or while holding the call, make another call (enquiry call) and either: • To switch between calls, dial R. • To transfer the held call, replace the handset. INDeX 9.1 Standard Telephone 38DHB0002UKDJ Issue 2 (12/00)

  • Page 15: Diverting Calls

    1. Lift the handset and immediately dial 0. You will hear either: • Broken dial tone: Dial 60 (no calls on) or 61 (no calls off). • Broken dial tone: Replace the handset to finish. 38DHB0002UKDJ Issue 2 (12/00) INDeX 9.1 Standard Telephone...
  • Page 16 Switching a Divert Off A divert is switched off by cancelling the stored divert number. To do this, follow the process for setting a divert and press to clear any stored number. INDeX 9.1 Standard Telephone 38DHB0002UKDJ Issue 2 (12/00)

  • Page 17: Other Features

    Standard phones cannot start or add calls to a conference but can be included in a conference. To exit a conference: 1. Replace the handset. This does not affect any other callers involved in the conference. 38DHB0002UKDJ Issue 2 (12/00) INDeX 9.1 Standard Telephone...
  • Page 18 • To set or alter an alarm: Lift the handset and dial *8hhmm# where hhmm is the time in 24-hour clock format. • To clear an alarm before it occurs: Lift the handset and dial *8*#. INDeX 9.1 Standard Telephone 38DHB0002UKDJ Issue 2 (12/00)

  • Page 19: Voice Manager

    Manager rings this number if you have new messages. This is not used if you set a message light number. • Permanent Greeting: Dial 4. The Voice Manager plays this to callers diverted to your mailbox. • Other Options: Dial . 38DHB0002UKDJ Issue 2 (12/00) INDeX 9.1 Standard Telephone...
  • Page 20 • To redirect the message to another mailbox: Dial 1. • To record a reply in the senders mailbox: Dial 2. • To call the sender: Dial 3. • To finish actioning the message: Dial . INDeX 9.1 Standard Telephone 38DHB0002UKDJ Issue 2 (12/00)

  • Page 21: Good Phone Usage

    • If you get a wrong number, always apologise, it is not the other person's fault. • If cut-off, call back as soon as possible. • If the extension diverts to Voice Mail, leave a message. Do not hold for the operator unless urgent. 38DHB0002UKDJ Issue 2 (12/00) INDeX 9.1 Standard Telephone...

  • Page 22: Glossary

    Calls between tenancies are not Pickup Group normally allowed. Each tenancy sub-divides into A group of phones within which you can pickup areas. and answer calls ringing at any of the other member extensions. INDeX 9.1 Standard Telephone 38DHB0002UKDJ Issue 2 (12/00)

  • Page 23: Index

    Delete messages ..20 Make ......6 Pickup group ....12 Collecting messages. 20 Dialling Last number redial..6 Pilot group....17 Mailbox customise..19 Internal......6 Mailbox PIN codes Wait on busy....11 38DHB0002UKDJ Issue 2 (12/00) INDeX 9.1 Standard Telephone...
  • Page 24 Page 24 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion.

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