Automatic Call Distribution; Wireless - Mitel 3300 General Information Manual

• IP trunks are not tenantable resources.
• Tenanting is not supported with the following features:
- Hot Desking
- Resiliency
• Tenanting is a local system feature only and is not supported in networked or clustered
configurations.

Automatic Call Distribution

The 3300 ICP provides fully integrated Automatic Call Distribution (ACD) functionality that
includes call distribution, agent mobility, feature configuration, administration, and recorded
announcements. The integrated ACD functionality of the 3300 ICP is enhanced by the Contact
Center Solution (6100) applications. These applications enable customers to maximize the
efficiency of their contact center. ACD is described in detail in Contact Center Solutions General
Information Guide.
Release 7.0 introduces the ACD agent hot desking feature. This feature allows an agent to log
into any ACD set and the system applies the agent's personal phone profile to that ACD set.
After the agent logs into the ACD set, the agent has access to his or her own personal speed
calls, feature keys, and phone settings. If you enable ACD agent hot desking in your call center,
you do not have to provide a separate phone for an agent's personal use. Instead, you can
make a pool of shared phones available to many agents and any ACD set that the agent logs
into also functions as the agent's personal phone.

Wireless

The 3300 ICP supports wireless IP Phones to provide a fully-featured integrated wireless
solution. With wireless IP phone devices, users have access to the complete range of 3300
ICP features. The 3300 ICP supports the following wireless devices:
Wireless phone
IP DECT OP 27
SpectraLink i640 and
e340/h340
Additionally, the Mitel Wireless LAN (WLAN) Stand is a new accessory for the 5200 series IP
Phones that enables the phones to operate in a wireless LAN (WLAN) environment. When
attached to a 5212, 5224 or 5235 IP Phone, the stand provides an 802.11b/g wireless interface
and one 10/100 Ethernet interface for connection of the WLAN Stand to the 5200 series phone.
IP Wireless phones offer the following benefits:
• Integrated full-featured Call Control - Includes caller name and number display, call hold
and transfer, message waiting light and conference calls. Wireless softkeys provide users
with single-button access to common telephony features such as call hold, call transfer,

Wireless

Comments
infrastructure
DECT EMEA and Australia availability only.
Wi-Fi 802.11b Direct IP integration support is available in
3300 Release 5.1 and later.
Applications
65