Polycom VSX Series Administrator's Manual page 113

Symptom
Edges of picture are cut off
when viewing graphics.
Call participants cannot see
or hear what is being
played on the VCR or DVD.
Picture is slow or jerky.
The system is not using
Pro-Motion video.
Video and audio are not
synchronized.
Problem
Graphics from the far site
are displayed on an NTSC
monitor.
The laptop's display
resolution or refresh rate
does not match the settings
for the Visual Concert VSX.
The VCR or DVD is not
selected.
The VCR or DVD is not set
up correctly.
The system is receiving
video that includes a large
amount of motion.
Too many network line
transmission errors. Check
the error count on the
Diagnostics > Call
Statistics screen to verify
this.
The call speed is lower than
the minimum speed you
have configured for
Pro-Motion video.
The video quality for the
camera in use is set for
Sharpness. This setting is
for images with no motion.
VSX 3000A systems send
Pro-Motion video for
VCR/DVD input only.
VSX 5000, and VSX 6000A
systems can receive
Pro-Motion video but
cannot transmit it.
The video quality for the
camera in use is set for
Sharpness. This setting is
for images with no motion.
Corrective action
Use a VGA monitor to display graphics.
Be sure the laptop's refresh rate is set to 60 Hz, and
that the laptop and the Visual Concert VSX use the
same display resolution.
Select the VCR (Camera 3):
Press Camera, then press 3.
Check that the VCR or DVD is connected according
to the instructions in the section
VCR/DVDs on page 5-1.
Refer to the manufacturer's instructions to set up the
VCR or DVD correctly.
A background with less motion provides a better,
smoother video picture.
Try the call again, possibly at a lower network speed.
Try the call again at a higher speed,
or
Go to System > Admin Settings > Cameras >
> > Video Quality.
Change the Pro-Motion Video setting to the desired
minimum call speed.
Go to System > Admin Settings > Cameras >
> > Video Quality.
Change the Camera setting to Motion.
This is normal.
Go to System > Admin Settings > Cameras >
> > Video Quality.
Change the Camera setting to Motion.
Troubleshooting
Connecting
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