Polycom VSX Series Administrator's Manual page 115

Symptom
Separate camera does not
work.
The camera does not track
to the person who is
speaking.
Automatic camera tracking
is available only on a
VSX 7000e or VSX 8000
system with a Polycom
PowerCam Plus camera.
One site cannot control the
other site's camera.
Problem
The camera is not
connected correctly or its
power pack is not plugged
in.
Participants at the far site
have been controlling your
camera.
More than one person at
the near site is speaking, or
the near site is noisy.
The person who is
speaking is moving around
the room.
The camera is tracking to
presets that are at similar
angles — for example, a
view of the whole room and
a close-up view of a seat in
the center of the room.
The room setup interferes
with voice tracking. Large
windows, uncarpeted
floors, and the way the unit
is mounted on a wall or
alcove can interfere with
voice tracking.
Far-site camera control is
not enabled.
One of the systems does
not have the far-site
camera control capability.
Corrective action
Check that the camera is connected according to the
manufacturer's instructions and the setup sheet you
received with the system.
Camera tracking is turned off when the near or far
site moves your camera.
Press Auto on the remote control to restore
tracking.
Reduce the noise in the room.
Ask participants to remain in one place when
speaking.
Clear the presets. When setting new presets, do not
set them at similar pan angles.
Consider room treatments that provide acoustic
damping, such as carpeting and curtains.
Ensure that the camera has at least 3 ft (1 m)
clearance above, behind, and to each side.
Verify that the room is small enough for automatic
camera tracking to work properly. Polycom
recommends that you use this feature only if the
room is 20 x 25 x 9 feet (6.1 x 7.6 x 2.7 m) or smaller.
Go to System > Admin Settings > Cameras >
Camera Settings and enable Far Control of Near
Camera.
Ask the participants at the far site to aim the camera.
Troubleshooting
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