Controls - Polycom VSX Series Administrator's Manual

Administrator's Guide for the VSX Series

Controls

Symptom
The system does not
respond to the remote
control.
The monitor screen
remains blank when you
pick up the remote control.
The system does not
respond to the touch-panel
control.
12 - 4
Problem
No, low, or dead batteries
in the remote control.
The batteries are installed
incorrectly in the remote
control.
The room lights operate in
the 38 Khz range and
interfere with the remote
control signals.
The infrared sensor is not
receiving signals from the
remote control.
VSX 8000:
The external infrared
sensor is not operating
properly.
The monitor's power cord is
not plugged in.
The monitor is powered off.
The monitor is not
connected correctly to the
system.
The monitor is not set to
use the signal input that is
connected to the VSX
system.
The RS-232 serial port is
not configured as a
touch-panel input.
Corrective action
Install three AAA batteries in the remote control.
Insert the batteries in the correct +/- position.
Turn off the lights in the room and try the remote
control again.
To check the remote control: Point the remote control
directly at the camera and press a button. If the light
on the system flashes, the remote control works
properly.
Make sure the transparent protective strip has been
removed from the infrared sensor on the front of the
system.
Make sure you are pointing the remote control at the
infrared sensor on the front of the system or the
camera.
Check the connections between the rear panel, cable
adapter, and infrared sensor cable.
Connect the monitor's power cord and then power on
the monitor.
Power on the monitor.
Verify that the monitor is connected correctly
according to the manufacturer's instructions and the
setup sheet you received with the system.
On the monitor, change the signal input.
The image may take a few seconds to synchronize
after you select the signal input that is connected to
the VSX system.
Go to Admin Settings > General Settings > Serial
Port and verify the following:
• Baud Rate is set to the same value on the
system as on the touch-panel.
• RS-232 Mode is set to Control.
• VSX 7000e, VSX 8000: The touch-panel is
connected to the port that is configured as a
touch-panel port.