Polycom VSX 5000 Instruction Manual
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Polycom VSX 5000 Instruction Manual

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See also: Administrator's Manual , Installation
Instructional Documents
Video Conference >> PolyCom >> VSX 5000
Extension Computing
Technology Unit
This Document Contains:
© Copyright 2006, Oregon State University Extension Service
A Device Description
An Installation Guide

Instructions for Use

Best Practices

Troubleshooting Information
Contact Information for More Help
Page 1 of 23
http://extension.oregonstate.edu/esoc/ectu/
Document Id: M302
Document Version: 2.3
Document Created: April 2006

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Summary of Contents for Polycom VSX 5000

  • Page 1: Device Description

    Instructional Documents Video Conference >> PolyCom >> VSX 5000 Extension Computing Technology Unit This Document Contains: A Device Description An Installation Guide Instructions for Use Best Practices Troubleshooting Information Contact Information for More Help Document Id: M302 Document Version: 2.3...

  • Page 2: Table Of Contents

    The remote control is not working There is no video on the television There is no audio on the television The PolyCom VSX 5000 will not make a call Where to find the PolyCom VSX 5000’s IP number Support Contact Information...

  • Page 3: Objectives Of This Document

    Using this document, a user should be able to accomplish the following: • Setup a PolyCom VSX 5000 video conference device • Properly initiate and complete a video conference using a PolyCom VSX 5000 video conference device • Troubleshoot basic problems with the PolyCom VSX 5000 video conference device •...

  • Page 4: Device Description

    Because long distances often make this infeasible, videoconferencing is becoming quite popular. When you use the PolyCom VSX 5000 you can interact with people, in real time, through a video connection. They can see and hear you just as you can see and hear them.

  • Page 5: Installation Guide

    Installation Guide This section will explain how to perform a normal installation of a PolyCom VSX 5000 video conference device. This installation requires that you have a television with an S-Video input and access to the Internet. Locate all the parts: If you are missing a part listed stop and do not continue.

  • Page 6: Begin Connecting The Cables

    Contains cable ties, batteries, and Miscellaneous other small items used for mounting hardware the video conference device either on a rack or on the television. The manuals come on CDs and in Documentation printed form. Begin connecting the cables: The following image labels only the connections you will need for a normal installation.

  • Page 7: Follow These Steps In Connecting The Cables

    Batteries should already be in the remote control. If not, place three AAA batteries in the remote control. At this point the PolyCom VSX 5000 is connected and ready for its first use. The next section of this document will explain how to turn the device on and make a call.

  • Page 8: Instructions For Use

    Turning the device on: Begin by turning the television on. The PolyCom VSX 5000 has a power switch on the back of the device on the right hand side of the back panel. The video conference device can take as long as 16 seconds to start.

  • Page 9: Using The Remote Control

    However, most applications only require a few of the buttons. The most commonly used are highlighted here: You must have the remote control in order to use the PolyCom VSX 5000 video conference device. It runs on three AAA batteries. The rest of this document will explain how to use the PolyCom VSX 5000 video conference device.

  • Page 10: Making Your First Call

    You will also see the name of the PolyCom video conferencing device you are calling along the top of the screen. Once the call connects you will see the person you are calling.

  • Page 11: Using The Directory To Make A Call

    Using the directory to make a call: Each PolyCom VSX 5000 device has a directory which works just like a phonebook. You can store numbers in it so that you do not have to remember them later. You can add as many new numbers as you wish.

  • Page 12: Ending A Call

    Ending a call: While in a call press the green Call button at the top of the remote control to show the Hang Up menu. With the first item selected press the green Call button again to end the call. The system will not ask you to confirm your selection.

  • Page 13: Controlling The Camera

    Controlling the camera: The PolyCom VSX 5000 has a camera which can be aimed, as well as zoomed in and out, using the remote control. During a conference you can use the remote control to aim and zoom your device’s camera or the camera on a device you are connected to.

  • Page 14: Controlling The Volume And Mute

    Controlling the volume and mute: You can control the volume of the PolyCom VSX 5000 with the remote control. You can also press the Mute button so that people on the other end do not hear you. The mute button does not turn off your speakers; it turns off your microphone.

  • Page 15: Testing The Audio

    This is a good place to look if you are having audio problems. To test whether the PolyCom VSX 5000’s audio is properly connected to the television, follow these steps: From the main screen use the red down arrow to highlight the system option.
  • Page 16 See page 23. To test whether the PolyCom VSX 5000’s microphone is properly connected and picking up audio, follow these steps: From the main screen use the red down arrow to highlight the system option.
  • Page 17 From the audio diagnostics menu use the red down arrow to highlight the audio meter option. Press the red enter button in the middle of the arrows on the remote control to select audio meter. The audio meter displays how much sound the microphone is picking up.

  • Page 18: Best Practices

    Purpose of this section: This section of the document is designed to help you setup and use your PolyCom VSX 5000 video conference device to the best of its abilities. There are guidelines for proper alignment of the device in the conference room and video conference etiquette.

  • Page 19: Video Conference Etiquette

    No matter how many people are in the conference room and no matter how many microphones are in use, the microphone closest to the television should be parallel with, or in front of, the person nearest the monitor. The following image should guide you in setting up your microphones: Video conference etiquette: •...

  • Page 20: Troubleshooting Guides

    1. Make sure there are working batteries in the remote control. The remote control uses three AAA batteries. 2. The remote control must be pointed at the PolyCom VSX 5000 base unit. 3. The remote control must have a clear “line of sight” to the base unit with no objects blocking its path.

  • Page 21: There Is No Audio On The Television

    Use either the television’s remote control or the volume button on the television to turn up the volume. b. Use the orange volume buttons on the PolyCom VSX 5000 remote control to ensure the volume on the base unit is high enough as well.

  • Page 22: Where To Find The Polycom Vsx 5000'S Ip Number

    In order for you to receive a call, the person calling you must know your IP number. 1. To find your IP number, turn the PolyCom VSX 5000 video conference device on. 2. On the main dialing screen you will see a square video of yourself.

  • Page 23: Support Contact Information

    • Your phone number • The organization your work for • The type of PolyCom device you are using (probably a VSX 5000) • Exactly what you are trying to accomplish • A detailed description of any problems you encountered •...

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