Polycom VSX Series Administrator's Manual page 107

Symptom
The system starts in the
software update screen.
The system restarts over
and over.
The system does not power
off when you press the
power switch.
(VSX 7000e, VSX 8000)
The system does not power
off when you press and
hold the power switch.
(VSX 7000e, VSX 8000)
Problem
The power switch was
pressed for too long.
(VSX 7000e, VSX 8000)
This is normal.
The system software is
corrupted or not loaded
properly.
The power plug is not fully
seated.
The socket is corroded.
The power plug is damaged
or the power supply is bad.
The power switch was not
pressed for long enough.
This is normal.
The power switch is bad.
Corrective action
To power up the system, press and release the
power button.
Load the system software from your computer. For
instructions on how to do this, refer to
Software Current on page 9-4.
Make sure the power plug is seated securely.
Unplug and reseat the power plug 5 times.
Call service for an RMA to return the defective part.
Press and hold the power switch for one second to
power off. The indicator light changes to blue when
the system is powered off.
Call service for an RMA to return the defective part.
Troubleshooting
Keeping your
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