Further Information - Lightware MX2-8x8-DH-4DPio-A User Manual

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13. Appendix
13.11. Further Information
Limited Warranty Statement
1. Lightware Visual Engineering PLC (Lightware) warrants to all trade and end user customers that any
Lightware product purchased will be free from manufacturing defects in both material and workmanship for
three (3) years from purchase unless stated otherwise below. The warranty period will begin on the latest
possible date where proof of purchase/delivery can be provided by the customer. In the event that no proof
can be provided (empty 'Date of purchase' field or a copy of invoice), the warranty period will begin from the
point of delivery from Lightware.
1.1. 25G and MODEX product series will be subject to a seven (7) year warranty period under the same terms
as outlined in this document.
1.2. If during the first three (3) months of purchase, the customer is unhappy with any aspect of a Lightware
product, Lightware will accept a return for full credit.
1.3. Any product that fails in the first six (6) months of the warranty period will automatically be eligible for
replacement and advanced replacement where available. Any replacements provided will be warranted for
the remainder of the original unit's warranty period.
1.4. Product failures from six (6) months to the end of the warranty period will either be repaired or replaced
at the discretion of Lightware. If Lightware chooses to replace the product, then the replacement will be
warranted for the remainder of the original unit's warranty period.
2. The above-stated warranty and procedures will not apply to any product that has been:
2.1. Modified, repaired or altered by anyone other than a certified Lightware engineer unless expressly
agreed beforehand.
2.2. Used in any application other than that for which it was intended.
2.3. Subjected to any mechanical or electrical abuse or accidental damage.
2.4. Any costs incurred for repair/replacement of goods that fall into the above categories (2.1., 2.2., 2.3.)
will be borne by the customer at a pre-agreed figure.
3. All products to be returned to Lightware require a return material authorization number (RMA) prior to
shipment, and this number must be clearly marked on the box. If an RMA number is not obtained or is not
clearly marked on the box, Lightware will refuse the shipment.
3.1. The customer will be responsible for in-bound and Lightware will be responsible for out-bound shipping
costs.
3.2. Newly repaired or replaced products will be warranted to the end of the originally purchased product's
warranty period.
MX2 Standalone Matrix Switcher series – User's Manual
Document Revision History
Rev.
1.0
2.17
2.18
2.19
Contact Us
©2022 Lightware Visual Engineering. All rights reserved. All trademarks mentioned are the property of
Applied firmware package: v1.9.0 | LDC software: v2.6.2b3
Release date Changes
20-12-2016 Initial Version
. . .
08-07-2022 Changes in the Box contents section
06-10-2022 Minor corrections for HTML export
25-10-2022 Fixed AV port diagram, minor corrections
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+36 1 255 3800
support@lightware.com
+36 1 255 3810
Lightware Visual Engineering PLC.
Peterdy 15, Budapest H-1071,
www.lightware.com
their respective owners. Specifications subject to change without notice.
146
Editor
Laszlo Zsedenyi
Tamas Forgacs
Laszlo Zsedenyi
Tamas Forgacs
Hungary