Further Information - Lightware MMX4x2 Series User Manual

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11. Appendix
11.14. Further Information
Limited Warranty Statement
1. Lightware Visual Engineering LLC (Lightware) warrants to all trade and end user customers that any
Lightware product purchased will be free from manufacturing defects in both material and workmanship for
three (3) years from purchase unless stated otherwise below. The warranty period will begin on the latest
possible date where proof of purchase/delivery can be provided by the customer. In the event that no proof
can be provided (empty 'Date of purchase' field or a copy of invoice), the warranty period will begin from the
point of delivery from Lightware.
1.1. 25G and MODEX product series will be subject to a seven (7) year warranty period under the same terms
as outlined in this document.
1.2. If during the first three (3) months of purchase, the customer is unhappy with any aspect of a Lightware
product, Lightware will accept a return for full credit.
1.3. Any product that fails in the first six (6) months of the warranty period will automatically be eligible for
replacement and advanced replacement where available. Any replacements provided will be warranted for
the remainder of the original unit's warranty period.
1.4. Product failures from six (6) months to the end of the warranty period will either be repaired or replaced
at the discretion of Lightware. If Lightware chooses to replace the product, then the replacement will be
warranted for the remainder of the original unit's warranty period.
2. The above-stated warranty and procedures will not apply to any product that has been:
2.1. Modified, repaired or altered by anyone other than a certified Lightware engineer unless expressly
agreed beforehand.
2.2. Used in any application other than that for which it was intended.
2.3. Subjected to any mechanical or electrical abuse or accidental damage.
2.4. Any costs incurred for repair/replacement of goods that fall into the above categories (2.1., 2.2., 2.3.)
will be borne by the customer at a pre-agreed figure.
3. All products to be returned to Lightware require a return material authorization number (RMA) prior to
shipment, and this number must be clearly marked on the box. If an RMA number is not obtained or is not
clearly marked on the box, Lightware will refuse the shipment.
3.1. The customer will be responsible for in-bound and Lightware will be responsible for out-bound shipping
costs.
3.2. Newly repaired or replaced products will be warranted to the end of the originally purchased product's
warranty period.
MMX4x2 series – User's Manual
Document Revision History
Rev.
1.0
2.0
2.1
2.2
2.3
3.0
3.1
3.2
Contact Us
©2022 Lightware Visual Engineering. All rights reserved. All trademarks mentioned are the property of
Applied firmware package: v1.6.0b19 | LDC software: v2.5.13b5
Release
Changes
date
14-02-2017 Initial version
New document format, major updates for firmware v1.2.0,
01-12-2017
updated LDC and LW3 prog. ref. chapters
10-05-2018 Minor corrections
31-10-2018 1080p120 Hz signal support info added.
New features description of v1.3.4 firmware added (CEC,
06-06-2019 IR code sending, RS-232 recognizer), Update FW update
chapter (from LDU to LDU2), Release notes history added.
Document re-structured; MMX4x2-HDMI-USB20-L model
16-07-2020
added; optional accessories added.
Advanced Control Pack v3 feature descriptions added; LW3
09-11-2020
Prog ref chapter improved.
22-03-2022 LDU2 CLI section added; minor corrections.
sales@lightware.com
+36 1 255 3800
support@lightware.com
+36 1 255 3810
Lightware Visual Engineering LLC.
Peterdy 15, Budapest H-1071,
www.lightware.com
their respective owners. Specifications subject to change without notice.
172
Editor
Tamas Forgacs
Tamas Forgacs
Tamas Forgacs
Laszlo Zsedenyi
Judit Barsony,
Laszlo Zsedenyi
Laszlo Zsedenyi
Laszlo Zsedenyi
Laszlo Zsedenyi
Hungary