Service; Return The Equipment Or Components For Service - Edwards EXS Series Instruction Manual

11. Service

Our products are supported by a worldwide network of our service centres and
distributors. Each service centre offers a wide range of options including:
▪ equipment decontamination
▪ service exchange
▪ repair
▪ rebuild
▪ testing to factory specifications.
The equipment that has been serviced, repaired or rebuilt is returned with a full
warranty. The local service centre can also provide our engineers to support the on‑site
maintenance, service or repair of the equipment. For more information about service
options, contact our nearest service centre or company.
We can provide training, tooling and spares to overhaul the dry pumping systems.
Remove pump accessories before returning the dry pumping system for service.

11.1 Return the equipment or components for service

Before you send your equipment to us for service or for any other reason, you must send
us a completed Declaration of Contamination of Vacuum Equipment and Components –
Form HS2. The HS2 form tells us if any substances found in the equipment are
hazardous, which is important for the safety of our employees and all other people
involved in the service of your equipment. The hazard information also lets us select the
correct procedures to service your equipment.
We provide instructions for completing the form in the Declaration of Contamination of
Vacuum equipment and Components – Procedure HS1.
If you are returning a vacuum pump, note the following:
▪ If a pump is configured to suit the application, make a record of the configuration
before returning the pump. All replacement pumps will be supplied with default
factory settings.
▪ Do not return a pump with accessories fitted. Remove all accessories and retain
them for future use.
▪ The instruction in the returns procedure to drain all fluids does not apply to the
lubricant in pump oil reservoirs.
Download the latest documents from edwardsvacuum.com/HSForms/, follow the
procedure in HS1, fill in the electronic HS2 form, print it, sign it, and return the signed
copy to us.
NOTICE:
If we do not receive a completed HS2 form, your equipment cannot be serviced.
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