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A p p e n d i x I : T r o u b l e s h o o t i n g
I t e m
S i t u a t i o n
A
M i c r o s o f t I n t e r n e t
E x p l o r e r c a n n o t
c o n n e c t t o t h e M a t r o x
I r i s p o r t a l w e b s i t e
u s i n g t h e n a m e o f y o u r
M a t r o x I r i s G T ( f o r
e x a m p l e
/ / i r i s 0 8 0 1 2 3 ) .
B
M i c r o s o f t I n t e r n e t
E x p l o r e r c a n n o t
c o n n e c t t o t h e M a t r o x
I r i s p o r t a l w e b s i t e
w h e n u s i n g t h e s m a r t
c a m e r a ' s I P a d d r e s s
( f o r e x a m p l e
/ / 1 6 9 . 2 5 4 . 1 . 3 ) .
P r o b l e m s w i t h a c c e s s i n g t h e M a t r o x I r i s
p o r t a l w e b s i t e
The following tables describe typical solutions for when you cannot access the
Matrox Iris portal website.
Y o u r M a t r o x I r i s G T i s d i r e c t l y c o n n e c t e d t o y o u r c o m p u t e r o r a
n e t w o r k t h a t u s e s s t a t i c I P a d d r e s s e s
The following table describes typical solutions for access problems when your
Matrox Iris GT is directly connected to your computer (in a peer-to-peer
configuration) or a network that uses static IP addresses. Note that, if your Matrox
Iris GT uses DHCP, refer to the Your Matrox Iris GT is connected to a network that
uses DHCP subsection, later in this section.
T y p i c a l m e s s a g e s
W h a t t o d o
" I n t e r n e t E x p l o r e r
1 . V e r i f y t h a t t h e p o w e r a n d s t a t u s L E D s o f y o u r M a t r o x
c a n n o t d i s p l a y t h e
I r i s G T a r e g r e e n , t h e u s e r L E D i s e i t h e r o f f o r g r e e n , a n d
w e b p a g e . "
t h a t t h e L E D s a r e n o t r e p o r t i n g a n e r r o r . I f t h i s i s n o t t h e
c a s e , c o n t a c t t e c h n i c a l s u p p o r t .
O R
" N o s t a n d a r d w e b
2 . U s e t h e M a t r o x I r i s B o o t P a r a m s u t i l i t y t o d e t e r m i n e
p a g e s c o n t a i n i n g a l l
y o u r M a t r o x I r i s G T ' s I P a d d r e s s a n d w h e t h e r i t i s u s i n g
y o u r s e a r c h t e r m s
D H C P o r s t a t i c a d d r e s s i n g . I t i s r e c o m m e n d e d t h a t
w e r e f o u n d .
D H C P i s d e s e l e c t e d w h e n u s i n g s t a t i c a d d r e s s i n g .
" Y o u r s e a r c h -
3 . T r y u s i n g t h e I P a d d r e s s i n s t e a d o f t h e n a m e o f y o u r
i r i s 0 8 0 1 2 3 - d i d n o t
M a t r o x I r i s G T . I f t h i s d o e s n o t w o r k , r e f e r t o i t e m B i n
m a t c h a n y
t h i s t a b l e .
d o c u m e n t s . "
A s a b o v e i n i t e m A .
1 . M a k e s u r e t h a t y o u r c o m p u t e r a n d y o u r M a t r o x I r i s G T
h a v e I P a d d r e s s e s o n t h e s a m e s u b n e t a n d h a v e t h e
s a m e s u b n e t m a s k .
2 . R e b o o t y o u r M a t r o x I r i s G T .
3 . T r y i t e m C .
W h e r e t o g e t m o r e
i n f o r m a t i o n
R e a d i n g t h e L E D s
s e c t i o n , i n C h a p t e r 2 :
P o w e r i n g a n d
c o n n e c t i n g t o y o u r
M a t r o x I r i s G T .
A p p e n d i x F : L E D E r r o r
C o d e s .
M a t r o x
I r i s B o o t P a r a m s u t i l i t y
s e c t i o n , i n A p p e n d i x
G : M a t r o x I r i s G T
u t i l i t i e s .
D e t e r m i n i n g a s t a t i c I P
a d d r e s s f o r M a t r o x
I r i s G T s e c t i o n , i n
C h a p t e r 4 : C o n f i g u r i n g
y o u r M a t r o x I r i s G T t o
w o r k w i t h y o u r
c o m p u t e r d i r e c t l y .
D e t e r m i n i n g a s t a t i c I P
a d d r e s s f o r M a t r o x
I r i s G T s e c t i o n , i n
C h a p t e r 4 : C o n f i g u r i n g
y o u r M a t r o x I r i s G T t o
w o r k w i t h y o u r
c o m p u t e r d i r e c t l y .
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