Ricoh 4800WD Operating Instructions Manual page 252

Troubleshooting
Condition
Cannot access the machine us-
ing ScanRouter EX Profes-
sional V2.
[ProgDest] does not appear on
the scanner's screen for speci-
fying destinations.
Stored files do not appear.
Destinations specified using
the machine do not appear.
7
If you try to interrupt a job
while copying or scanning, an
authentication screen ap-
pears.
Cannot register entries in [Pro-
gram No.10] for program regis-
tration in the copier function.
86
Cause
ScanRouter EX Professional V2 does not support user authen-
tication.
[Permit Adding of Destinations] is
set to [Off] in [Restrict Use of
Destinations] in [Extended Secu-
rity], so only the user adminis-
trator can register
destinations in the address
book.
User authentication may have
been disabled while [All Users]
is not specified.
User authentication may have
been disabled while [All Users]
is not specified.
With this machine, you can
log off while copying or scan-
ning. If you try to interrupt
copying or scanning after log-
ging off, an authentication
screen appears.
If "Change Initial Mode" is set
to [Program No.10] in [General
Features] in [Copier / Document
Server Features], entries can be
registered in [Program No.10]
only by the machine adminis-
trator.
Solution
Registration must be done by
the user administrator.
Re-enable user authentication,
and then enable [All Users] for
the files that did not appear.
For details about enabling [All
Users], see p.9 "Specifying Ac-
cess Permission for Stored
Files".
Re-enable user authentication,
and then enable [All Users] for
the destinations that did not
appear.
For details about enabling [All
Users], see p.18 "Protecting the
Address Book".
Only the user who executed a
copying or scanning job can
interrupt it.Wait until the job
has completed or consult an
administrator or the user who
executed the job.
The machine administrator
must carry out the registra-
tion.