Troubleshooting - ZOLL M2 Operator's Manual

Troubleshooting

The troubleshooting information provided in this chapter is intended for use by nontechnical
medical personnel during device operation. This chapter answers many of the common
problems or questions that may arise during operation.
If trouble persists after consulting this guide, contact the appropriate technical personnel or
ZOLL Technical Service Department.
Note:
Symptom
General
The ZOLL M2 does not power
on.
Audio is too low or absent.
Self-test failed
LOW BATTERY message
REPLACE BATTERY
message
Battery error
BATTERY CALIBRATION
REQUIRED message
Battery communication error
Buttons do not respond, e.g.,
quick access keys do not
function.
The patient data cannot be
transferred.
9650-000860-01 Rev. C
Most chapters contain a list of error messages at the end of the chapter that are specific
to that function.
Recommended Action
• Check that the battery pack is properly installed.
• Verify that the device is plugged into AC power.
• Replace battery pack with a fully charged battery
• Use the System Setting menu to adjust the audio
• Contact the appropriate technical personnel or
Remove the device from use and contact the
appropriate technical personnel or ZOLL Technical
Service Department.
• Connect the unit to AC power.
• Replace battery pack with a fully charged battery
• Immediately connect the unit to AC power.
• Replace battery pack with a fully charged battery
A battery fault has been detected. Plug the ZOLL M2
unit into an AC power source or install a new battery.
The battery has reached a state that requires battery
calibration. Calibrate battery using the ZOLL
SurePower Charger Station.
The unit is unable to establish communication with
the battery. Check the battery contacts.
Turn the ZOLL M2 unit off and then turn it back on to
correct the fault. If the fault still exists, contact the
appropriate technical personnel or ZOLL Technical
Service Department.
• Connect an undamaged USB drive.
• Make sure the USB drive has enough space.
• Connect to the available WiFi.
• Contact the appropriate technical personnel or
ZOLL M2 Operator's Guide
pack.
volume.
ZOLL Technical Service Department if the issue still
exists at the maximum audio volume setting.
pack.
pack.
ZOLL Technical Service Department.
Troubleshooting
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