IBM 7383 Installation And Service Manual page 409

Table 38. DSA messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v If an action step is preceded by "(Trained technician only)", that step must be performed only by a trained
technician.
v Go to the IBM support website at http://www.ibm.com/supportportal to check for technical information, hints,
tips, and new device drivers or to submit a request for information.
Message
number Component Test
264-901-000 Tape Drive
264-902-000 Tape Drive
264-903-000 Tape Drive
State Description
Tape Drive Failed An error was
Test found in the tape
alert log page.
Tape Drive Failed Media is not
Test detected.
Tape Drive Failed Media error.
Test
Action
1. Clean the tape drive using the
appropriate cleaning media and
install new media.
2. Run the test again.
3. Clear the error log.
4. Run the test again.
5. Make sure that the firmware is at the
latest level. Software for tape drives
and libraries can be found at IBM
website.
6. Run the test again.
7. If the failure remains, go to the IBM
website for more troubleshooting
information.
1. Clean the tape drive using the
appropriate cleaning media and
install new media.
2. Run the test again.
3. Clear the error log.
4. Run the test again.
5. Make sure that the firmware is at the
latest level. Software for tape drives
and libraries can be found at IBM
website.
6. Run the test again.
7. If the failure remains, go to the IBM
website for more troubleshooting
information.
1. Clean the tape drive using the
appropriate cleaning media and
install new media.
2. Run the test again.
3. Clear the error log.
4. Run the test again.
5. Make sure that the firmware is at the
latest level. Software for tape drives
and libraries can be found at IBM
website.
6. Run the test again.
7. If the failure remains, go to the IBM
website for more troubleshooting
information.
Appendix B. DSA messages
391