Fourier MultiLogPRO User Manual page 136

I opened MultiLab but the
application immediately closed
down.
I opened MultiLab. An error
message opened up stating that I
needed Quicktime in order to run
the MultiLab software.
During MultiLab installation, the
component Windows Media Encoder
(WME) is installed. Without WME,
MultiLab cannot run.
1. In the Control Panel, open Add or
Remove Programs. Check if WME is
installed on your PC.
2. If WME is installed, check the WME
version number.
MultiLab v1.4.06 and higher supports
up to WME Series 9. If you are running
WME 9, make sure your MultiLab
version is compatible. If not, contact
your Fourier vendor for a MultiLab
upgrade.
3. If WME is not installed then:
a. Open Windows Explorer and
right-click Explore on your CD drive.
b. Locate the Windows Media
Encoder installer file in the MultiLab
folder and double click this file.
c. Follow the on-screen instructions
to install WME. You will now be able
to run MultiLab.
If you have WME 9 installed on a non-
compatible version of MultiLab, you
can always uninstall WME 9 and install
WME 7 located on the MultiLab CD.
Quicktime is a required component for
MultiLab software to operate and is
installed during initial MultiLab
installation.
If Quicktime has since been removed
from your system, you may install it
again from your MultiLab Installation
CD:
1. Place the CD in your PC's CD drive
and click Cancel to stop automatic
MultiLab installation.
2. Open Windows Explorer and right-
click Explore on your CD drive.
3. Locate the Quicktime installer file in
the MultiLab folder and double click
this file.
4. Follow the on-screen instructions to
install Quicktime. You will now be able
to run MultiLab.
Chapter 4 Troubleshooting 127