Restore Settings; Malfunctions; Troubleshooting - HEIDENHAIN POSITIP 8000 Operating Instructions Manual

What to do if ... | System or power failure
17.2.2

Restore settings

Reinstalling the firmware resets the product to the factory defaults. This deletes
the setting, including the error compensation values and the activated software
options.
To restore settings, you must either reconfigure them on the unit yourself or
restore previously backed up settings on the unit.
Software options that were active when the settings were backed up
must be activated before restoring the settings on the product.
Activating software options
Further information:
Restoring settings
Further information:
17.3

Malfunctions

If faults or malfunctions that are not listed in the "Troubleshooting" table below
occur during operation, refer to the machine tool builder's documentation or
contact a HEIDENHAIN service agency.
17.3.1

Troubleshooting

The following troubleshooting steps must be performed only by the
personnel indicated in the table.
Further information:
Fault
The status LED remains
dark after switch-on
A blue screen appears
when the unit starts up
After startup, the product
does not recognize any
entries made on the
touchscreen
Axes do not count despite
movement of the encoder
Axes are miscounting
HEIDENHAIN | POSITIP 8000 | Operating Instructions Milling | 03/2020
"Activating the Software options", Page 94
"Restore settings", Page 290
"Personnel qualification", Page 29
Cause of fault
There is no supply
voltage
The product does not
function properly
Firmware error during
startup
Incorrect hardware
initialization
Incorrect connection
of the encoder
Incorrect settings of
the encoder
Correction of fault
Check the power cable
Contact a HEIDENHAIN
service agency
If this fault occurs for
the first time, switch the
product off and then on
again
If the fault recurs, contact
a HEIDENHAIN service
agency
Switch the product off and
then on again
Correct the connection
Contact the encoder
manufacturer's service
agency
Check the encoder settings
Page 102
17
Personnel
Electrical
specialist
Qualified
personnel
Qualified
personnel
Qualified
personnel
Qualified
personnel
Qualified
personnel
295